What to do when a Mascoma Bank account holder dies
Report the death to Mascoma Bank's Customer Care Center at 1-888-627-2662
What happens to Mascoma Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Mascoma Bank's Customer Care Center (1-603-448-3650) to claim the funds.
Death claim process
To file a claim after an account holder's death, here is what Mascoma Bank requires:
Filing a claim
- The deceased person's full legal name, address and date of death
- The Mascoma account numbers you know of
- Your name, your capacity (POD beneficiary, surviving joint owner, successor trustee, executor or administrator) and how the bank can reach you
- What you are asking the bank to do with each account, including any request to break a certificate under the death waiver
Required Documents
- Government-issued photo ID for the person claiming
- Certificate of Trust or trust agreement, from a successor trustee
- IRA beneficiary claim paperwork, from an IRA or IRA certificate beneficiaryCompleted at the branch.
What happens to each kind of account7
- Account in one name
An individually owned account with no POD is a probate asset, and Mascoma needs Letters Testamentary or Letters of Administration from the probate court.1
- Joint account with survivorship
The surviving owner keeps the account. Section 1.7(b) of the deposit account agreement: "After the death of any one or more of you, the balance in the account will belong to the survivor(s)."2
- Payable-on-death account
The named beneficiary claims the funds directly with ID and the death certificate, without probate or Letters. The terms of a POD designation come from the branch document rather than the deposit account agreement.1, 2
- Trust account
The successor trustee takes over on a Certificate of Trust or the trust agreement.1
- IRA
The beneficiary of an IRA or IRA certificate completes IRA distribution paperwork. The deposit POD designation does not apply.1
- Health savings account
The HSA beneficiary designation on file controls. With no designation on file, the HSA is paid to the owner's estate.1
- Certificate of deposit
The deposit account agreement waives the CD early withdrawal penalty on the owner's death, so a beneficiary or executor does not have to wait for maturity to collect.2
The renewal grace period is one calendar day for 7-day CDs and seven calendar days for every other term. Past that, the certificate renews automatically for a new full term.1
Accounts handled elsewhere2
- Mascoma Wealth Management and Trust Services
Accounts run by Mascoma Wealth Management, Private Banking, or Fiduciary & Trust Services1
Phone: 1-603-676-8813
- Mascoma Loan Servicing
Mortgage, home equity, auto and personal loans: payoff figures and vehicle title release (extension 5943)1
Phone: 1-888-627-2662
What Mascoma Bank provides to the estate1
- Payoff statement
Loan Servicing produces the payoff figure on a deceased person's mortgage, home equity, auto or personal loan, which can include escrows and fees beyond principal and interest. Once a vehicle loan is paid, it releases the title.1
What Mascoma Bank's agreement and guidance say4
- Debts owed to the institution
Section 1.10 lets Mascoma set off any account against a debt the deceased person owed the bank that is in default, without court process. A set-off taken from a certificate is treated as an early withdrawal.2
- Which state governs the account
Both deposit agreements are governed by New Hampshire law, with exclusive jurisdiction and venue in New Hampshire state or federal court and a jury-trial waiver. That applies to a Vermont customer's account too.2, 3
- Fees
The fee schedule prices Research at $25 per hour and Garnishments, Executions, and Levies at $50.4
- Dormant and unclaimed accounts
Mascoma charges $5 a month once an account goes dormant and $25 at escheat.1
Not in Mascoma Bank's published guidance3
- A claim form
- Whether the death certificate must be certified
- How long a claim takes
Sources4
- 1.Contact Us
- 2.Consumer Deposit Account Agreement, effective 5/20/2026
- 3.Business Deposit Account Agreement, effective 5/20/2026
- 4.Fee Schedule, effective 6/24/2026
Mascoma Bank's Customer Care Center can be reached by phone at 1-888-627-2662 and email at msbinfo@mascomabank.com for questions throughout the claims process.
Sources
Data sourced from Mascoma Bank primary sources (15 pages reviewed). How we research.
Mascoma Bank death claims support
Customer Care Center
Phone
Toll-free
Loan Servicing (deceased borrower payoff, title release)
Trust Services / Wealth Management accounts
Hours
Mailing address
Website
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