What to do when a loanDepot account holder dies
Contact loanDepot — 5-step process, and 5 required documents
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Deceased Borrower / Successor in Interest)
Phone1-866-258-6572
WebsiteNotify online→
Verified Jul 2026
When a loanDepot account holder passes away, the next step depends on how the mortgage loans were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with loanDepot's loanDepot Loan Servicing (Deceased Borrower / Successor in Interest) (1-866-258-6572) to access and distribute the funds.
The first step is contacting loanDepot at 1-866-258-6572 with the account holder's full name, account numbers, and a certified death certificate in hand.
Death claim process
To file a claim after an account holder's death, here is what loanDepot requires:
Filing a claim
1
Confirm loanDepot still services the loan. Some loans are transferred or sub-serviced to another company; the current servicer and the payment address appear on the most recent monthly mortgage statement. If servicing has moved, contact the servicer named on the statement.
2
Call loanDepot loan servicing at 866-258-6572 to report that a borrower on the loan has died. A servicer does not release loan information until it confirms that the person contacting them is a successor in interest to the borrower or the executor/administrator of the estate.
3
Provide documentation that establishes the death and your authority. Under the CFPB successor-in-interest rules, a servicer confirms an interest with documents such as:
- Certified copy of the death certificate
- A recorded deed showing you inherited the property, or a Transfer on Death / Life Estate deed that passed it automatically
- The will, if one exists
- Letters Testamentary or Letters of Administration naming you executor or administrator, if an estate is opened
- For an intestate estate, a recorded affidavit of heirship or equivalent proof of your ownership interest
4
Once loanDepot confirms your successor-in-interest or executor status, request the current payoff amount and any past-due / reinstatement figures. Payoff quotes are requested by phone or by emailing payoffs@loandepot.com.
5
Choose how to resolve the loan:
- Pay off the balance (from estate funds, life insurance, or a sale)
- Assume the existing loan and keep making payments (see the Garn-St. Germain protection in the notes)
- Apply for loss mitigation (repayment plan, forbearance, loan modification, or, on FHA loans, a partial claim) if payments are behind
- Sell the property and pay the loan from the proceeds, or pursue a short sale or deed in lieu if the balance exceeds the value
Required Documents
- Certified copy of the death certificate
- Recorded deed, or a Transfer on Death / Life Estate deed if the property transferred automatically
- Will, if one exists
- Letters Testamentary or Letters of Administration, if an estate is opened
- Affidavit of heirship or equivalent proof of ownership interest, for an intestate estate
What to know at this institution
A mortgage carries no beneficiary designation — the loan is a debt secured by the home. Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3(d)), a relative who inherits the home and occupies it may take over the mortgage without the lender enforcing the due-on-sale clause; the same protection covers transfers to a surviving spouse, a joint tenant, and certain transfers into the borrower's living trust. Under the CFPB successor-in-interest servicing rules (Regulation X, 12 CFR 1024.30 through 1024.41), once a servicer confirms a successor in interest, that person is treated as a borrower for most servicing purposes — including receiving account information and applying for loss mitigation — without being required to assume personal liability for the debt. loanDepot services some loans in house and transfers or sub-services others; the estate confirms the current servicer and the correct estate-document mailing address from the borrower's monthly statement or by calling servicing at 866-258-6572. loanDepot does not publish a dedicated deceased-borrower claim form, so the estate submits its own written notification and supporting documents.
Prepare your letter of instruction to loanDepot
loanDepot accepts a claimant-drafted letter of instruction. We draft it for you — addressed to loanDepot's verified claims department, with the documents it requires enclosed.
Build your letter of instructionDocumentation required by loanDepot includes Certified copy of the death certificate, Recorded deed, or a Transfer on Death / Life Estate deed if the property transferred automatically, and Will, if one exists, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
Call loanDepot loan servicing at 866-258-6572 and report the death. loanDepot will not release loan information until it confirms you are a successor in interest to the borrower or the executor or administrator of the estate. You establish that with documents such as a certified death certificate, a recorded deed, the will, Letters Testamentary or Letters of Administration, or an affidavit of heirship. Because the estate-document address varies by servicing center, confirm where to send documents when you call.
A successor in interest is someone who receives an ownership interest in the home after the borrower dies — for example a surviving spouse, a joint owner, or an heir who inherits the property. Under the CFPB successor-in-interest rules (Regulation X, 12 CFR 1024.30 through 1024.41), once the servicer confirms a successor in interest, that person can receive account information and apply for loss mitigation and is treated as a borrower for most servicing purposes, without being required to assume personal liability for the debt. Confirmation requires documents such as a deed, the will, Letters Testamentary or Administration, or an affidavit of heirship.
No. A mortgage is a debt secured by the home, not an asset with a payable-on-death or beneficiary designation. When the borrower dies, the loan does not disappear; it becomes an obligation that the estate or the person who inherits the home resolves through payoff, assumption, loss mitigation, or sale.
The federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3(d)) prevents a lender from enforcing the due-on-sale clause when a relative who inherits the home moves in and takes over the mortgage. The same protection covers a transfer to a surviving spouse or joint tenant and certain transfers into the borrower's living trust. This lets an inheriting family member continue the existing loan rather than being forced to refinance or pay it off immediately. loanDepot still requires documentation confirming the death and your ownership interest before releasing information.
After confirming your status, loanDepot can discuss loss-mitigation options such as a repayment plan, forbearance, or a loan modification if payments are behind; a partial claim on FHA-insured loans; assumption of the loan by a successor who wants to keep the home; or selling the property, including a short sale or deed in lieu of foreclosure if the balance exceeds the home's value. These are handled through loan servicing at 866-258-6572.
loanDepot lists loss-mitigation options — repayment plans, forbearance, loan modification, and, for HUD-insured loans, a partial claim — on its homeowner support resources page, handled through loan servicing at 866-258-6572. Free counseling from a HUD-approved housing counselor is available at 800-569-4287.
loanDepot's loanDepot Loan Servicing (Deceased Borrower / Successor in Interest) can be reached by phone at 1-866-258-6572 for questions throughout the claims process.
If the deceased held multiple loanDepot mortgage loans, each may require a separate claim or have different documentation requirements. The loanDepot Loan Servicing (Deceased Borrower / Successor in Interest) can confirm which accounts require individual attention and which can be processed together.
Sources
Data sourced from loanDepot primary sources (4 pages reviewed). How we research.
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Deceased Borrower / Successor in Interest)
Phone1-866-258-6572
WebsiteNotify online→
Verified Jul 2026
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