Estate planning at loanDepot
How to protect 5 loanDepot accounts — file death claims
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Deceased Borrower / Successor in Interest)
Phone1-866-258-6572
WebsiteNotify online→
Verified Jul 2026
loanDepot is a mortgage servicer, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify loanDepot and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
loanDepot has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to review 5 account types at loanDepot.
View details →When someone dies
Death claim process
5-step process, 5 required documents, and contact information for survivors.
View details →Frequently asked questions
Not always. loanDepot services many loans in house but transfers or sub-services others to different companies. The company that currently services the loan, and the address to send payments and estate documents, appear on the most recent monthly mortgage statement. If servicing has moved, contact the servicer named on that statement rather than loanDepot.
Once loanDepot confirms you as a successor in interest or estate representative, you can request the current payoff figure through loan servicing at 866-258-6572, at the payoff line 469-825-4845, or by emailing payoffs@loandepot.com. The payoff amount is what would fully satisfy the loan; the estate can pay it from estate funds, life insurance, or the proceeds of a sale.
The correct mailing address depends on which loanDepot servicing center holds the loan, so the address on the monthly mortgage statement controls. General written correspondence can be sent to loanDepot at P.O. Box 250009, Plano, TX 75025. To avoid delays, confirm the estate-document address by calling loan servicing at 866-258-6572 before mailing, and always include the loan number on every document.
Sources
Data sourced from loanDepot primary sources (4 pages reviewed). How we research.
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Existing Loans)
Phone1-866-258-6572
Mailing Address
General correspondence: P.O. Box 250009, Plano, TX 75025. Payment and estate-document addresses vary by servicing center — confirm the correct address on the monthly mortgage statement or by calling 866-258-6572.
General Customer Service
Customer Service (outside U.S. / Canada)
New & Pending Loans
Payoff Requests
HUD-approved Housing Counseling
WebsiteLearn more→
loanDepot Loan Servicing (Deceased Borrower / Successor in Interest)
Phone1-866-258-6572
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your loanDepot accounts and other assets with trusts, beneficiary designations, and estate planning documents.
