What to do when a Lincoln Financial account holder dies

Contact Lincoln Financial's Life Insurance Customer Service (beneficiary, ownership and trust changes) — 10-step process, 12 required documents, and 30-60 days from a complete filing to payout, depending on documentation and claim review. payment typically follows within 30 days of claim approval as required by state law. claims within the policy's two-year contestability period take longer. trust beneficiaries of life policies should expect additional delay if the gst declaration on the cl11702 is incomplete -- lincoln states outright that a missing schedule r-1 delays processing of the death benefit.

Lincoln Financial

Subsidiary of Lincoln National Corporation

lincolnfinancial.com
Lincoln Financial logo

Life Insurance Customer Service

Fax1-800-819-1987
Mailing Address

Lincoln Financial Group, P.O. Box 21008, Greensboro, NC 27420-1008 (Overnight: 100 North Greene Street, Greensboro, NC 27401). Serves MoneyGuard, variable, term, whole and universal life products, including First Penn-Pacific policies. Lincoln routes by policy number, so this number works even if you do not know which team services your policy.

877-ASK-LINC (general)
Employer-sponsored benefits (group life, AD&D, disability, dental)
Policy prefixes 9+5, 5+6, 64/66/68+7, N/P/R/W+8, M/T+7 digits
Policies originally issued by Sovereign

Life Insurance Customer Service (beneficiary, ownership and trust changes)

Fax1-800-819-1987
Mailing Address

Lincoln Financial Group, Insurance Operations - G10-00, P.O. Box 21008, Greensboro, NC 27420-1008. Annuity beneficiary and trust-ownership forms go to a DIFFERENT office: Lincoln Financial Group, P.O. Box 2348, Fort Wayne, IN 46801-2348 (fax 260-455-6310, AnnuityForms@lfg.com).

Annuity service (Multi-Fund suite)

Individual Life Insurance Death Claims (Claim Dept. - 5310)

Fax336-814-0021
Mailing Address

Lincoln Financial Group, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008 (Overnight: Lincoln Financial Group, Claim Dept. - 5310, 100 N. Greene Street, Greensboro, NC 27401)

Annuity death claims (Fort Wayne, IN) -- same number, Option 4
Individual life premium waiver benefits and claims
Individual disability policy claims
Verified Jul 2026

When an insured person dies, the beneficiary or executor should contact Lincoln Financial's Individual Life Insurance Death Claims (Claim Dept. - 5310) at 1-800-487-1485 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.

Lincoln Financial offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.

Death claim process

The death claim process at Lincoln Financial works as follows:

Filing a claim

1
Identify which Lincoln operation holds the policy -- they are separate businesses with separate claims teams. Individual life and MoneyGuard claims are handled in Greensboro, NC; annuity and retirement-plan claims in Fort Wayne, IN; employer-sponsored group benefits in Omaha, NE
2
File the death notification through Lincoln's claims portal at https://lincolnfinancialgroup.benekiva.io/fc/claim/lfg_intake (the portal handles both life insurance and annuity death claims), or call 800-487-1485 and select Option 4
3
For life insurance provided through an employer, do NOT use the individual claims line. Lincoln directs survivors of group life and AD&D certificates to contact the policyholder's EMPLOYER for filing instructions; general group claim support is 800-423-2765
4
Gather the death certificate, watching Lincoln's dollar thresholds:
  • LIFE claims of $500,000 or less: a plain copy of the death certificate is accepted, and copies of ALL required documents are acceptable
  • LIFE claims over $500,000: a CERTIFIED copy of the death certificate is required
  • ANNUITY claims of $100,000 or less: copies of all required documents are acceptable
  • A death certificate in a foreign language must be translated into English
5
Lincoln sends each beneficiary a Claimant's Statement to complete. Each beneficiary files their own -- one claim form does not cover the others
6
Add the documents your beneficiary type requires:
  • TRUST beneficiary (life): the Claimant's Statement plus the Certification of Trustee Powers (CL11702), signed by all trustees. If the CL11702 is not completed, Lincoln instead requires the trust's title page, the page naming the current trustee(s), the signature page, all amendments, and the trust TIN -- plus a probated will and Letters Testamentary if it is a testamentary trust
  • TRUST beneficiary (annuity): the Claimant's Statement plus the Certification of Trustee Powers - Annuities (AN07086)
  • ESTATE beneficiary: the Claimant's Statement completed by the court-appointed executor, a copy of the court appointment or Letters Testamentary, and the estate's TIN (the decedent's Social Security number cannot be used). If the estate qualifies under state law, Lincoln accepts a small estate affidavit in lieu of Letters Testamentary
  • MINOR beneficiary: the Claimant's Statement completed by the legal guardian or custodian of the minor's estate, a certified copy of the court appointment, the minor's own Social Security number, and (for annuities) the minor's birth certificate
  • Beneficiary designated as "children": for life, the Distinctive Payee Arrangement (CL05984); for annuities, the Annuity Affidavit of Heirship (CL11684A, available on request). A separate Claimant's Statement is then required for each child listed
  • Power of Attorney signing for a beneficiary: the POA document, which cannot be more than three years old -- if it is older, a Power of Attorney Affidavit confirming it has not been revoked must be provided. The BENEFICIARY's Social Security number is required, not the attorney-in-fact's
  • Death abroad: the Foreign Death Questionnaire (CL10392) plus a Report of Death of an American Citizen Abroad from the U.S. Embassy in the country where the death occurred
  • ERISA contract: the Claimant's Statement must be signed and approved by the plan administrator
7
TRUST BENEFICIARIES OF LIFE POLICIES: complete the generation-skipping transfer tax declaration in Section 5 of the CL11702. The IRS requires Lincoln to report and collect GST tax on any life insurance death benefit of $250,000 or more paid to a trust:
  • Certify that the trust is NOT a generation-skipping transfer trust (e.g. the only beneficiaries are the insured's children), or
  • Certify that the payment is excluded under IRC 2611(b) or otherwise not currently subject to GST tax (the typical ILIT case, where the insured held no incidents of ownership), or
  • Certify that it IS a GST trust and attach a Schedule R-1 to IRS Form 706 allocating GST exemption to the policy, or
  • Certify that the trust has an inclusion ratio of one, in which case Lincoln withholds GST tax from the payment at the rate required by law -- and a Schedule R-1 must still be submitted, or the death benefit is delayed
8
Elect a payout. The menu differs sharply by product and by who the beneficiary is:
  • LIFE: lump sum (check or EFT with a voided check), SecureLine (an interest-bearing account with check-writing privileges -- only for payments of $50,000 or greater, and NOT available in New York), life-only income, life with 10 years guaranteed, refund annuity, period certain (1-30 years), or amount certain. Interest on any settlement option is the greater of the rate stated in the policy or Lincoln's declared rate
  • ANNUITY, surviving spouse who is the SOLE beneficiary: elect "Assume Ownership" in Section 3 of the Claimant's Statement to continue the contract and its tax deferral. Original contract terms continue, but some optional riders may terminate. On a qualified contract or IRA, this must be elected by the later of the end of the calendar year in which you reach age 73 or the end of the calendar year following the owner's death
  • ANNUITY, non-spouse individual: lump sum, annuitization or extended payout over life expectancy (distributions must begin within one year of the owner's death; death benefit must be at least $10,000), a 5-year deferral via a Supplementary Contract, a 1035 exchange, or i4LIFE Advantage on a variable contract (minimum $50,000)
  • ANNUITY, TRUST or ESTATE beneficiary: the ONLY options are a lump sum, a 5-year deferral, or continuation of i4LIFE Advantage on a nonqualified contract where it was already running. There is no life-expectancy stretch for a trust or estate
9
Submit the completed Claimant's Statement and supporting documents. Life claims: mail to Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008; email IndividualClaims@LFG.com; fax 336-814-0021. Annuity and retirement-plan claims: mail to Lincoln Financial Group, P.O. Box 7880, Fort Wayne, IN 46801-7880; email DeathClaimForms@lfg.com; fax 260-455-9419
10
Track the claim at https://lincolnfinancialgroup.benekiva.io

Required Documents

  • Completed Claimant's Statement -- one per beneficiary
  • Death certificate: a plain copy is accepted for life claims of $500,000 or less; a CERTIFIED copy is required above $500,000. Annuity claims accept copies at $100,000 or less. Foreign-language certificates must be translated into English
  • Government-issued photo ID for the beneficiary
  • Policy or contract number, and the insured's or annuitant's date of death
  • Certification of Trustee Powers -- CL11702 for a life policy, AN07086 for an annuity -- signed by all trustees, when a trust is the beneficiary
  • The generation-skipping transfer tax declaration in Section 5 of the CL11702, for any life death benefit of $250,000 or more paid to a trust; plus IRS Form 706 Schedule R-1 if GST exemption is being allocated or the trust has an inclusion ratio of one
  • Letters Testamentary (or a qualifying state small estate affidavit) plus the estate TIN, when the estate is the beneficiary
  • Certified court appointment plus the minor's own Social Security number, when the beneficiary is a minor
  • Name-change documentation (marriage certificate, divorce decree, court order) -- a driver's license is not accepted as proof of a name change
  • Power of Attorney document no more than three years old, or a Power of Attorney Affidavit if older
  • Foreign Death Questionnaire (CL10392) plus a Report of Death of an American Citizen Abroad, if the death occurred outside the United States
  • Plan administrator signature on the Claimant's Statement, for an ERISA contract

Claims Contact

What to know at this institution

Lincoln runs THREE separate death claim operations and sending documents to the wrong one is the most common cause of delay. Individual life and MoneyGuard: 800-487-1485 Option 4, fax 336-814-0021, IndividualClaims@LFG.com, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008. Annuities and retirement plans: 800-487-1485 Option 4, fax 260-455-9419, DeathClaimForms@lfg.com, P.O. Box 7880, Fort Wayne, IN 46801-7880. Employer group benefits: 800-423-2765, fax 877-843-3950, claims@LFG.com, 8801 Indian Hills Drive, Omaha, NE 68114 -- and for group LIFE and AD&D specifically, Lincoln tells survivors to go through the policyholder's EMPLOYER, not through Lincoln directly. Both life and annuity claims are filed through Lincoln's claims portal at lincolnfinancialgroup.benekiva.io; the portal replaced the older "i-Claim" package flow, whose page Lincoln has retired. Lincoln also administers legacy blocks under other carriers' names: the CL11702 trust certification is used for claims on policies originally issued by Aetna Life Insurance Company, Cigna Life Insurance Company, Connecticut General Life Insurance Company, First Penn-Pacific Life Insurance Company, and Voya Retirement Insurance and Annuity Company. Certain Lincoln policy prefixes are serviced by dedicated teams -- policies beginning with 9 plus 5 digits, 5 plus 6 digits, 64/66/68 plus 7 digits, N/P/R/W plus 8 digits, or M/T plus 7 digits are handled at 866-835-3223 (P.O. Box 84130, Lincoln, NE 68501-4130), and policies originally issued by Sovereign at 800-662-6142 (4964 University Pkwy, Ste. 107, Winston-Salem, NC 27106). Lincoln acquired Liberty Life Assurance Company of Boston from Liberty Mutual in 2018 and kept its GROUP BENEFITS business -- but Liberty's individual life and annuity business was reinsured to Protective Life Insurance Company, so a survivor holding an old individual Liberty Life policy is generally a Protective claimant, not a Lincoln one.

Download instructions for the whole estate

Prepare your letter of instruction to Lincoln Financial

Lincoln Financial asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Lincoln Financial requires.

Build your letter of instruction

How long the process takes at Lincoln Financial: 30-60 days from a complete filing to payout, depending on documentation and claim review. Payment typically follows within 30 days of claim approval as required by state law. Claims within the policy's two-year contestability period take longer. Trust beneficiaries of life policies should expect additional delay if the GST declaration on the CL11702 is incomplete -- Lincoln states outright that a missing Schedule R-1 delays processing of the death benefit. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Lincoln Financial requires several documents to process a claim, including Completed Claimant's Statement -- one per beneficiary, Death certificate: a plain copy is accepted for life claims of $500,000 or less; a CERTIFIED copy is required above $500,000. Annuity claims accept copies at $100,000 or less. Foreign-language certificates must be translated into English, and Government-issued photo ID for the beneficiary, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Lincoln runs three separate death claim operations, and mailing documents to the wrong one is the most common source of delay. Individual life insurance and MoneyGuard claims go to Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008 (fax 336-814-0021, IndividualClaims@LFG.com). Annuity and retirement-plan claims go to a completely different office: Lincoln Financial Group, P.O. Box 7880, Fort Wayne, IN 46801-7880 (fax 260-455-9419, DeathClaimForms@lfg.com). Employer-sponsored group benefits go to Omaha: 8801 Indian Hills Drive, Omaha, NE 68114 (fax 877-843-3950, claims@LFG.com). The phone line is the one thing that is shared -- 800-487-1485, Option 4, opens both a life and an annuity claim. Both life and annuity claims can also be filed online through Lincoln's claims portal at lincolnfinancialgroup.benekiva.io.

Because the IRS requires Lincoln to report and collect generation-skipping transfer (GST) tax on any life insurance death benefit of $250,000 or more that is paid to a trust. Section 5 of Lincoln's Certification of Trustee Powers (form CL11702) is a mandatory GST declaration with four options: the trust is not a GST trust (for example, the only beneficiaries are the insured's children); the trust is a GST trust but the payment is excluded under IRC 2611(b) or is otherwise not currently subject to GST tax (the typical ILIT outcome, where the insured held no incidents of ownership in the policy); the trust is a GST trust and you are attaching a Schedule R-1 to IRS Form 706 to allocate GST exemption to the policy; or the trust has an inclusion ratio of one, in which case Lincoln withholds GST tax at the rate required by law. Lincoln states outright that failing to submit the Schedule R-1 when one is required will delay payment of the death benefit. The trustee -- or an attorney representing the trust -- signs this declaration, and Lincoln relies on it for tax reporting, so have it reviewed before it is filed.

No, and this is the trap that catches people. Lincoln's Ownership Change for Life Policy (CS06891) changes only the OWNER of the policy. Its own instructions state that an ownership change does not automatically change existing beneficiary designations -- to redirect the proceeds to the trust you must also submit a Beneficiary Change for Life Policy (CS06893). File one without the other and the ILIT owns a policy whose death benefit still pays out to whoever was named years ago. Three other CS06891 details matter: if an assignee or irrevocable beneficiary already exists on the policy, that party must also sign the form; the trust's EIN is required and Lincoln may ask for an IRS Form W-9; and you should name who receives future premium notices, since by default they go to the new owner, the trustee. Separately, transferring an EXISTING policy into an ILIT starts a three-year lookback under IRC 2035 -- if the insured dies within three years, the death benefit is pulled back into the taxable estate anyway. Lincoln does not create ILITs; that is an estate attorney's job.

Naming a trust as an annuity beneficiary at Lincoln costs your spouse the single most valuable option on the contract. A surviving spouse who is the SOLE named beneficiary can elect "Assume Ownership" in Section 3 of the Claimant's Statement, taking over the contract and continuing its tax deferral -- on a qualified contract or IRA, deferring until age 73 (the election must be made by the later of the end of the calendar year you reach 73, or the end of the calendar year following the owner's death). Assuming ownership keeps the original contract terms, though some optional riders may terminate. If a TRUST is the beneficiary instead, Lincoln limits the payout menu to just three choices: a lump sum, a 5-year deferral, or continuation of i4LIFE Advantage on a nonqualified contract where i4LIFE was already running. There is no spousal assumption and no life-expectancy stretch. An estate named as beneficiary gets the same three narrow options, and the estate must be kept open for the full five years to use the deferral. Trusts are usually the wrong annuity beneficiary unless the trust exists for a specific reason -- a minor child, a beneficiary with special needs, or creditor protection.

Lincoln sets its document requirements by dollar threshold. For a LIFE insurance claim of $500,000 or less, plain copies of the death certificate and all other required documents are acceptable. Above $500,000, a certified copy of the death certificate is required. For an ANNUITY claim, copies are acceptable at $100,000 or less. A death certificate in a foreign language must be translated into English, and a death outside the United States also requires the Foreign Death Questionnaire (CL10392) plus a Report of Death of an American Citizen Abroad from the U.S. Embassy. A few Lincoln-specific rules trip people up: it will not accept a driver's license as proof of a beneficiary name change (bring the marriage certificate or divorce decree); a Power of Attorney signing on a beneficiary's behalf must be no more than three years old, or a Power of Attorney Affidavit confirming it has not been revoked is required; and if the estate is the beneficiary, the estate's own TIN is required -- the decedent's Social Security number cannot be used -- though Lincoln will accept a qualifying state small estate affidavit in place of Letters Testamentary.

Employer-sponsored GROUP life and AD&D coverage is not handled by Lincoln's individual claims line at all. Lincoln directs survivors to contact the policyholder's EMPLOYER for filing instructions; general group claim support is 800-423-2765 (Mon-Thu 8:00am-8:00pm ET, Fri 8:00am-6:00pm ET), with claims sent to 8801 Indian Hills Drive, Omaha, NE 68114. Because a group certificate is owned by the employer plan rather than by the employee, it also cannot be assigned to an irrevocable life insurance trust the way an individual policy can -- a trust can only be named as beneficiary. On the Liberty question: Lincoln acquired Liberty Life Assurance Company of Boston from Liberty Mutual in 2018, but it kept only Liberty's GROUP BENEFITS business. Liberty's individual life and annuity block was reinsured to Protective Life Insurance Company, so a survivor holding an old individual Liberty Life policy is generally a Protective claimant, not a Lincoln one. Lincoln does still administer several other legacy blocks under its trust-certification form CL11702 -- policies originally issued by Aetna Life, Cigna Life, Connecticut General Life, First Penn-Pacific, and Voya Retirement Insurance and Annuity.

Lincoln Financial's Individual Life Insurance Death Claims (Claim Dept. - 5310) can be reached by phone at 1-800-487-1485, email at IndividualClaims@LFG.com, and fax at 336-814-0021 for questions throughout the claims process.

When the deceased had multiple Lincoln Financial policies, some may need separate claims while others can be handled together. The Individual Life Insurance Death Claims (Claim Dept. - 5310) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Lincoln Financial primary sources (23 pages reviewed). How we research.

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