
What to do when a Lincoln Financial account holder dies
Report the death to Lincoln Financial's Death Claims at 1-800-487-1485
When an insured person dies, the beneficiary or executor should contact Lincoln Financial's Death Claims at 1-800-487-1485 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.
Death claim process
The death claim process at Lincoln Financial works as follows:
Filing a claim
- Life claims: mail to Lincoln Financial Group, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008; email IndividualClaims@LFG.com; fax 336-814-0021
- Annuity claims: mail to Lincoln Financial Group, P.O. Box 7880, Fort Wayne, IN 46801-7880; email DeathClaimForms@lfg.com; fax 260-455-9419
- Retirement plan claims: email the death claim forms to DeathClaimForms@lfg.com
- The completed Claimant's Statement
- Death certificate: for life claims, a copy may be required for claims of $500,000 and under, and a certified copy is required over $500,000
- Name-change documentation if the beneficiary's name differs from the designation (marriage certificate, divorce decree); Lincoln does not accept a driver's license as proof
- CL11702 (life) or AN07086 (annuity) if a trust is the beneficiary
- The court appointment or Letters Testamentary, or a small estate affidavit, plus the estate's tax identification number, if the estate is the beneficiary
- By mail to: Lincoln Financial Group, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008
- By overnight to: Lincoln Financial Group, Claim Dept. - 5310, 100 N. Greene Street, Greensboro, NC 27401
- By fax to: 336-814-0021
- By email to: IndividualClaims@LFG.com; the CL11702 and CL10392 forms print LifeClaimsCare2@LFG.com
- By mail to: Lincoln Financial Group, P.O. Box 7880, Fort Wayne, IN 46801-7880
- By overnight to: Lincoln Financial Group, Death Claims - IA, 1301 South Harrison Street, Fort Wayne, IN 46802-3425
- By fax to: 260-455-9419
- By email to: DeathClaimForms@lfg.com (accepted file formats are .PDF, .TIF and .PNG)
- By mail to: Lincoln Financial Group, 8801 Indian Hills Drive, Omaha, NE 68114
- By fax to: 877-843-3950
- By email to: claims@LFG.com
Required Documents
- Completed Claimant's StatementFor an ERISA contract, the plan administrator must sign and approve it.
- Death certificateFor life claims, a copy may be required for claims of $500,000 and under and a certified copy is required over $500,000. For annuity claims, copies of all required documents are accepted at $100,000 or less.
- The version of the death certificate that lists the cause and manner of death, where the state issues more than one version
- Name-change documentation, if the beneficiary's name differs from the one on the beneficiary designationA copy of the legal document, such as a marriage certificate or divorce decree. Lincoln does not accept a driver's license as proof of a name change.
- Certification of Trustee Powers (CL11702 for a life policy, AN07086 for an annuity), when a trust is the beneficiaryWithout the life form, Lincoln requires the trust's title page, the page naming the current trustees, the signature page, any amendments and tax ID, plus the probated will and Letters for a testamentary trust.
- Court appointment and the estate's tax identification number, when the estate is the beneficiaryThe court-appointed executor completes the Claimant's Statement. Life claims take a copy of the court appointment, annuity claims a certified copy of the Letters Testamentary; a small estate affidavit may replace them.
- Certified court appointment and the beneficiary's own Social Security number, when the beneficiary is a minor or legally incompetentThe legal guardian, custodian or conservator completes the Claimant's Statement. For an incompetent beneficiary, the beneficiary's date of birth is also required.
- Distinctive Payee Arrangement (CL05984), when a life policy's beneficiary designation reads "children" or similarA separate Claimant's Statement must be completed by each child listed on the form.
- Annuity Affidavit of Heirship (CL11684A), when an annuity's beneficiary designation reads "children" or similarLincoln provides the form on request. A separate Claimant's Statement must be completed for each child listed on it.
- Power of attorney document, when an attorney-in-fact completes the Claimant's Statement for a beneficiaryIt cannot be more than three years old; if older, a Power of Attorney Affidavit stating it has not been revoked is required. The beneficiary's Social Security number is required, not the attorney-in-fact's.
- Report of Death of an American Citizen Abroad and the Foreign Death Questionnaire, if the death occurred outside the United StatesThe report comes from the U.S. Embassy of the country where the death occurred. A certified death certificate is required, translated into English if it is in a foreign language.
- Certified death certificate for the beneficiary, if a beneficiary died before or after the insured but before the Claimant's Statement was submittedLincoln then reviews the contract and determines to whom the benefits are payable.
- Corporate resolution and the organization's tax identification number, when a corporation, a charity, or a custodian holding an annuity for the insured is the beneficiaryA representative named in the resolution completes the Claimant's Statement. On an annuity, a corporate or charity representative also signs a Distinctive Payee Arrangement.
- State tax waiver, consent or withholding form, where the state requires oneLincoln's annuity claims FAQ says an additional approved tax waiver or consent form may be required, and some states require their own withholding form.
Claims Contact
Website: Online portal →
Forms Lincoln Financial issues5
- Certification of Trustee Powers (CL11702)
Completed by all currently acting trustees. Available to download.1
- Certification of Trustee Powers - Annuities (AN07086)
Completed by all listed trustees. Available to download.2
- Distinctive Payee Arrangements (CL05984)
Available to download.3
- Annuity Affidavit of Heirship (CL11684A)
Sent by the institution on request.4
- Foreign Death Questionnaire (CL10392)
Available to download.5
What happens to each kind of account1
- Annuity
On a nonqualified annuity, a surviving spouse who is the sole beneficiary may select Assume Ownership in Section 3 of the Claimant Statement and keep tax deferral. The original contract terms continue, but some optional benefits may terminate.6
Other nonqualified options include a lump sum, annuitization (irrevocable, with the Annuitization Request Form 25698), an extended payout over life expectancy, a deferral through a Supplementary Contract, a 1035 exchange, and i4LIFE Advantage (minimum $50,000).6
On a qualified contract, an individual designated beneficiary may select the Deferral Option in Section 3 of the Claimant's Statement where the death benefit is at least $10,000, and Lincoln sends a Supplementary Contract.7
An estate, corporation or charity may take a lump sum, a deferral, or continue i4LIFE Advantage on a nonqualified contract where it was already running. An estate must stay open for the deferral period to use it.8
A trust beneficiary may take a lump sum, a deferral, or continue i4LIFE on a nonqualified contract where it was already running.4
State requirements Lincoln Financial statesNew York
- New York
The SecureLine payout account is not available in New York.8
Accounts handled elsewhere3
- Lincoln policy-prefix service team
Policy numbers starting with 9 plus 5 digits, 5 plus 6, 64/66/68 plus 7, N/P/R/W plus 8, or M/T plus 79
Phone: 1-866-835-3223
Fax: 1-402-479-0164
Hours: Monday-Friday 8:00 AM-6:00 PM ET
Mailing address: Lincoln Financial Group, P.O. Box 84130, Lincoln, NE 68501-4130
- Lincoln service team for Sovereign policies
Policies originally issued by Sovereign9
Phone: 1-800-662-6142
Fax: 1-336-759-3141
Hours: Monday-Friday 8:00 AM-5:00 PM ET
Mailing address: Lincoln Financial Group, 4964 University Pkwy, Ste. 107, Winston-Salem, NC 27106
- Lincoln employer-sponsored benefits claims
Benefits sponsored by an employer, including group life9
Phone: 1-800-423-2765
Email: claims@LFG.com
Fax: 1-877-843-3950
Hours: Monday-Thursday 8:00 AM-8:00 PM ET; Friday 8:00 AM-6:00 PM ET
Mailing address: Lincoln Financial Group, 8801 Indian Hills Drive, Omaha, NE 68114
What Lincoln Financial's agreement and guidance say4
- How proceeds are paid
Life insurance proceeds can be paid as a lump sum (one check, or EFT with a voided check), into SecureLine, or under a settlement option: life only, life with 10 years guaranteed, refund annuity, period certain of 1 to 30 years, or amount certain.8
SecureLine is an interest-bearing account with check-writing privileges, available only for payments of $50,000 or more. Interest on any settlement option is the greater of the rate stated in the policy or Lincoln's declared rate.8
- What it says about taxes
Lincoln's CL11702 says that where the trust has an inclusion ratio of one, Lincoln withholds GST tax from the payment, and that a missing Schedule R-1 delays processing of the death benefit.1
- Accounts from a merged institution
Lincoln uses its life claim forms for policies issued by Aetna Life, Cigna Life, Connecticut General Life, First Penn-Pacific Life, and Voya Retirement Insurance and Annuity Company.1
Lincoln says a policy may have come from a company it acquired, merged with or administers, such as Jefferson Pilot, First Penn-Pacific Life, CIGNA, Aetna, Connecticut General, Kentucky Central Life, Guarantee Life or Liberty Life Assurance Company of Boston.10
- Dormant and unclaimed accounts
Funds Lincoln cannot pay are escheated to the state of the owner's last known address, after which the claimant works with the state. A claim on unclaimed funds may take up to eight weeks once all documents are received.10
Not in Lincoln Financial's published guidance2
- How long a claim takes
- A claim form to download
Sources10
- 1.Certification of Trustee Powers (CL11702), 3/24
- 2.Certification of Trustee Powers - Annuities (AN07086), 10/25
- 3.Distinctive Payee Arrangements (CL05984), 11/24
- 4.Annuity claims: Frequently asked questions
- 5.Foreign Death Questionnaire (CL10392), 2/24
- 6.Annuity claims beneficiary guide: nonqualified contract
- 7.Annuity claims beneficiary guide: qualified contract
- 8.Claims portal
- 9.Life insurance resources
- 10.Unclaimed property
Lincoln Financial's Death Claims can be reached by phone at 1-800-487-1485, email at IndividualClaims@LFG.com, and fax at 1-336-814-0021 for questions throughout the claims process.
Sources
Data sourced from Lincoln Financial primary sources (35 pages reviewed). How we research.
Lincoln Financial death claims support
Death Claims
Phone
Toll-free
Annuity death claims (Fort Wayne, IN) -- same number
Individual life premium waiver benefits and claims
Individual disability policy claims
Fax
Hours
Mailing address
Website
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