
What to do when a Lili account holder dies
Report the death to Lili Customer Support at 1-855-545-4380
After an account holder at Lili dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Lili Customer Support at 1-855-545-4380 with the proper legal authority documents.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Lili.
Death claim process
Follow these steps to file a death claim with Lili:
Filing a claim
- Phone: (855) 545-4380, Monday-Friday 9:00am-8:00pm ET
- Email: support@lili.co, Monday-Friday 9:00am-8:00pm ET and Saturday-Sunday 9:00am-6:00pm ET
- In-app chat, 24/7, if you have access to the account holder's device; ask to be escalated to a human support specialist
- Help Center
- Revoke every Additional User, Admin, Manager and accountant Bill Payer role on the account
- Freeze the Lili Visa debit card and any metal Lili Card
- Ask what recurring ACH debits, Bill Pay payments and Mail-a-Check items are queued, and which payroll providers, payment apps and subscriptions still use the Lili routing and account numbers
- Ask whether an Authorized Viewer is on the account
- Direct deposits, bill payments, subscriptions and connected apps must be updated or cancelled first, and the account must be in good standing and free of active holds
- Under section 7.1 of the account agreement, Lili may require the closing request in writing and will not return a remaining balance under $5.00
- Multiple Lili accounts under one login must each be closed separately
- Revoke every Additional User, Admin, Manager and accountant Bill Payer role, and any Authorized Viewer
- Freeze the debit card
- Place a stop payment on items drawn before the date of death, stating that you are a person claiming an interest in the account under section 7.4
- Send the document checklist for your business type
- Confirm whether any of the balance is pledged BusinessBuild Collateral
- Give the Sweep Bank Priority List and the per-bank balances, if the balance exceeds the sweep threshold
Required Documents
- Written account-closing request, after the balance reaches $0.00 and all pending activity has clearedLili may require the closing request in writing.
What happens to each kind of account5
- Sole proprietor account
Every Lili account is a business account. For a sole proprietor account, including one with a DBA, the balance is a personal estate asset, and Lili needs court letters or a small-estate affidavit.1
- Payable-on-death account
A Lili account has no payable-on-death or beneficiary path.2
- Trust account
Section 7.4 of the account agreement states Lili does not support Trust accounts.2
- Credit card
Under section 3.1.1, the collateral for a BusinessBuild Card sits in a sub-account of the Lili Account under a lien and security interest granted to Lili as agent for CapitalOS, and can be withdrawn only with CapitalOS's consent.2
- Loan
A Lili Line of Credit is owed to a third-party lending partner, not to Lili.1
Accounts handled elsewhere4
What Lili provides to the estate1
- List of the deceased person's accounts
The sweep addendum says a customer-specific "Priority List" of the Sweep Banks holding swept balances is "available at all times in the Lili App." The list of Sweep Banks is at IntraFi.com/network-banks.3
What Lili's agreement and guidance say9
- Payments after the death
Under section 7.4, the bank may honor items until it knows of the death and has had a reasonable opportunity to act. Even after it knows, it may pay items drawn on or before the date of death for up to ten days after that date, unless someone claiming an interest in the account orders a stop payment.2
- What it does when notified
Section 7.4 states Lili "may require additional documentation to confirm any claims made on the Account."2
- Disputes between claimants
Under section 7.5, Lili may keep processing transactions after an unofficial notification of an adverse claim until it receives the appropriate court documents. A phone call reports the death; it does not necessarily freeze the money.2
- Indemnity a claimant may have to give
Under section 7.5, the claimant on an adverse claim indemnifies Lili for losses.2
- Powers of attorney
Section 7.4 states Lili does not support Conservatorships or Power of Attorney authorizations.2
- Dormant and unclaimed accounts
Under section 7.3, Lili "may close any Account that has had no Card or other transaction activity or had a zero balance for six (6) continuous months." An account with a balance and no customer-initiated activity for twelve continuous months may be treated as dormant, frozen and transferred to the state.2
Customer-initiated activity includes transfers, mobile deposits, outside-initiated ACH, service calls and logging into the app.2
- Fees
The Master Fee Schedule carries no stop payment fee and prices the Dormant Account Fee at $0.00.4
- Online access
Only the Owner can terminate access or close the account. The Help Center describes a Bill Payer as able to initiate outgoing transfers that require the owner's approval before funds move.1
- Who can get account information
An Authorized Viewer's View Only Authorization runs "until you terminate his or her access or until you close the account," so it does not lapse on its own.5
Not in Lili's published guidance4
- A procedure for reporting a death
- A claim form
- A mailing address for claim documents
- How long a claim takes
Sources5
- 1.Lili Help Center
- 2.Lili Account Agreement Terms and Conditions (Sunrise Banks Account Agreement), effective 7/19/2026 (V1.20)
- 3.Addendum to Sunrise Banks Account Agreement
- 4.Master Fee Schedule
- 5.Sunrise Authorized Viewer Terms (View Only Authorization)
Lili Customer Support can be reached by phone at 1-855-545-4380 and email at support@lili.co for questions throughout the claims process.
Sources
Data sourced from Lili primary sources (20 pages reviewed). How we research.
Lili death claims support
Lili Customer Support
Phone
Hours
Mailing address
Website
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