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Subsidiary of Lili App Inc. (program manager for Sunrise Banks, N.A., Member FDIC)

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What to do when a Lili account holder dies

Report the death to Lili Customer Support at 1-855-545-4380

After an account holder at Lili dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Lili Customer Support at 1-855-545-4380 with the proper legal authority documents.

Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Lili.

Death claim process

Follow these steps to file a death claim with Lili:

Filing a claim

1
Report the death to Lili Customer Support. Lili is online-only with no branch, and there is no dedicated estate or bereavement team or claims portal: the death is worked as a support case.
  • Phone: (855) 545-4380, Monday-Friday 9:00am-8:00pm ET
  • Email: support@lili.co, Monday-Friday 9:00am-8:00pm ET and Saturday-Sunday 9:00am-6:00pm ET
  • In-app chat, 24/7, if you have access to the account holder's device; ask to be escalated to a human support specialist
  • Help Center
2
Follow up in writing by email to support@lili.co and keep the timestamp. Section 7.4 of the account agreement measures the bank's obligation from when it knew of the death and had a reasonable opportunity to act.
3
If checks or ACH debits are outstanding, ask explicitly for a stop payment as a person claiming an interest in the account; do not assume the death notice does it.
4
Ask Lili to cut off the other people who can still move money. Only the Owner can terminate access or close the account.
  • Revoke every Additional User, Admin, Manager and accountant Bill Payer role on the account
  • Freeze the Lili Visa debit card and any metal Lili Card
  • Ask what recurring ACH debits, Bill Pay payments and Mail-a-Check items are queued, and which payroll providers, payment apps and subscriptions still use the Lili routing and account numbers
  • Ask whether an Authorized Viewer is on the account
5
Send a certified copy of the death certificate, government-issued photo ID for the executor, personal representative or successor signer, the estate EIN if one has been obtained, and the authority documents for the business type.
6
Ask Lili for the Sweep Bank Priority List and the per-bank balances for the estate inventory, rather than recording one Sunrise balance.
7
If the deceased person had a BusinessBuild Card, ask Lili in writing how much of the balance is pledged Collateral before treating any of it as distributable.
8
Move the money out before asking to close. Lili accepts a closure request only once the balance is $0.00 and pending card transactions, transfers, deposits, refunds and holds have posted or expired.
  • Direct deposits, bill payments, subscriptions and connected apps must be updated or cancelled first, and the account must be in good standing and free of active holds
  • Under section 7.1 of the account agreement, Lili may require the closing request in writing and will not return a remaining balance under $5.00
  • Multiple Lili accounts under one login must each be closed separately
9
A support case, not a form, is the process. Cases for complex or ongoing issues stay open until resolved, and Lili Premium customers get a dedicated specialist and priority handling on the same case.

Required Documents

  • Written account-closing request, after the balance reaches $0.00 and all pending activity has clearedLili may require the closing request in writing.

What happens to each kind of account5

Sole proprietor account

Every Lili account is a business account. For a sole proprietor account, including one with a DBA, the balance is a personal estate asset, and Lili needs court letters or a small-estate affidavit.1

Payable-on-death account

A Lili account has no payable-on-death or beneficiary path.2

Trust account

Section 7.4 of the account agreement states Lili does not support Trust accounts.2

Credit card

Under section 3.1.1, the collateral for a BusinessBuild Card sits in a sub-account of the Lili Account under a lien and security interest granted to Lili as agent for CapitalOS, and can be withdrawn only with CapitalOS's consent.2

Loan

A Lili Line of Credit is owed to a third-party lending partner, not to Lili.1

Accounts handled elsewhere4

Sunrise Banks, N.A.

Provides the Lili accounts; the Sunrise Banks Account Agreement governs them1

CapitalOS

Lender for the BusinessBuild Card1

First Internet Bank of Indiana

Issuer of the BusinessBuild Card1

Sweep Banks in the IntraFi network

Hold balances swept out of the Sunrise account; the funds are reached only by directing Lili2, 3

What Lili provides to the estate1

List of the deceased person's accounts

The sweep addendum says a customer-specific "Priority List" of the Sweep Banks holding swept balances is "available at all times in the Lili App." The list of Sweep Banks is at IntraFi.com/network-banks.3

What Lili's agreement and guidance say9

Payments after the death

Under section 7.4, the bank may honor items until it knows of the death and has had a reasonable opportunity to act. Even after it knows, it may pay items drawn on or before the date of death for up to ten days after that date, unless someone claiming an interest in the account orders a stop payment.2

What it does when notified

Section 7.4 states Lili "may require additional documentation to confirm any claims made on the Account."2

Disputes between claimants

Under section 7.5, Lili may keep processing transactions after an unofficial notification of an adverse claim until it receives the appropriate court documents. A phone call reports the death; it does not necessarily freeze the money.2

Indemnity a claimant may have to give

Under section 7.5, the claimant on an adverse claim indemnifies Lili for losses.2

Powers of attorney

Section 7.4 states Lili does not support Conservatorships or Power of Attorney authorizations.2

Dormant and unclaimed accounts

Under section 7.3, Lili "may close any Account that has had no Card or other transaction activity or had a zero balance for six (6) continuous months." An account with a balance and no customer-initiated activity for twelve continuous months may be treated as dormant, frozen and transferred to the state.2

Customer-initiated activity includes transfers, mobile deposits, outside-initiated ACH, service calls and logging into the app.2

Fees

The Master Fee Schedule carries no stop payment fee and prices the Dormant Account Fee at $0.00.4

Online access

Only the Owner can terminate access or close the account. The Help Center describes a Bill Payer as able to initiate outgoing transfers that require the owner's approval before funds move.1

Who can get account information

An Authorized Viewer's View Only Authorization runs "until you terminate his or her access or until you close the account," so it does not lapse on its own.5

Not in Lili's published guidance4

  • A procedure for reporting a death
  • A claim form
  • A mailing address for claim documents
  • How long a claim takes

Sources5

Download instructions for the whole estate

Lili Customer Support can be reached by phone at 1-855-545-4380 and email at support@lili.co for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Lili primary sources (20 pages reviewed). How we research.

Lili death claims support

Lili Customer Support

Email

support@lili.coMonday-Friday 9:00 AM-8:00 PM ET; Saturday, Sunday 9:00 AM-6:00 PM ET

Hours

Monday-Friday 9:00 AM-8:00 PM ET

Mailing address

Lili App Inc., PO Box 1809, New York, NY 10156 (corporate address; there is no separate claims address and no branch)
Verified Sep 2026

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