What to do when a Lili account holder dies
Contact Lili — 11-step process, 9 required documents, and lili publishes no estate-claim timeline. what is published and time-bound: items drawn on or before the date of death may be paid for up to ten (10) days after death; an account with no customer-initiated activity for twelve continuous months is frozen as dormant and escheated to the state. support cases stay open until resolved, and lili premium customers receive priority handling.
Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case)
Phone(855) 545-4380
Emailsupport@lili.co
WebsiteNotify online→
Verified Jul 2026
After a Lili account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Lili's Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case) at (855) 545-4380 with the proper legal authority documents.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Lili. A certified death certificate is the primary document required to start any claim.
Death claim process
Follow these steps to file a death claim with Lili:
Filing a claim
1
Notify Lili immediately — the clock in section 7.4 of the Sunrise Banks Account Agreement starts running at death, not at notification. Lili is online-only; there is no branch and no claims mailing address. Use:
- Phone: (855) 545-4380, Monday-Friday 9:00am-8:00pm ET (human support)
- Email: support@lili.co, Monday-Friday 9:00am-8:00pm ET and Saturday-Sunday 9:00am-6:00pm ET
- In-app AI chat, 24/7, if you have access to the account holder's device — but escalate to a human, because a bereavement claim is not a chatbot task
- Help Center: https://support.lili.co/hc/en-us
2
Follow up in writing (email to support@lili.co), and keep the timestamp. Section 7.4 lets the bank keep honoring items until it both knows of the death AND has had a reasonable opportunity to act on that knowledge. Even after it knows, it may pay items drawn on or before the date of death for up to ten (10) days after that date — unless someone claiming an interest in the account orders a stop payment. If checks or ACH debits are outstanding, ask explicitly for a stop payment as a person claiming an interest; do not assume the death notice does it for you.
3
Be aware that section 7.5 lets Lili keep processing transactions against the account even after an unofficial notice of an adverse claim, until it receives the appropriate court documents — and the claimant indemnifies Lili for losses if it does. So a phone call reports the death; it does not necessarily freeze the money. Court documentation is what stops the account.
4
Cut off the other people who can still move money. Only the Account Owner can terminate an Additional User, an Account Administrator, or a Manager, and Lili "may continue to recognize" their authority until it has notice and a reasonable time to act. When the Account Owner has died, nobody holds that termination right, so make this an explicit ask in your first contact:
- Ask Lili to revoke every Additional User, Account Administrator, and Manager on the account
- Ask Lili to freeze the Lili Visa debit card and any metal Visa Business Pro card
- Ask what recurring ACH debits and Mail-a-Check payments are queued (checks are void after 180 days and the funds return to the account)
5
Provide a certified copy of the death certificate. Section 7.4 also states Lili "may require additional documentation to confirm any claims made on the Account," which is the hook for everything below.
6
Establish your authority. What Lili needs depends entirely on how the business was organized, because every Lili account is a BUSINESS account:
- Sole proprietor: the balance is a personal estate asset. Provide Letters Testamentary or Letters of Administration, or a state small-estate affidavit if the estate qualifies under that state's threshold. There is no POD path around this.
- Single-member LLC: provide the operating agreement showing the successor member, plus updated entity documents. If the LLC dissolved at the member's death under state law, you are back to probate or a court order.
- Multi-member LLC, partnership, or corporation: provide the operating agreement, partnership or shareholder agreement, or a corporate resolution appointing the new authorized signer, with updated formation documents where ownership changed. Lili's published process for an officer change is a beneficial ownership form plus the updated corporate documents.
7
Provide government-issued photo ID for the executor, personal representative, or successor signer, and the estate EIN if one has been obtained.
8
Expect the money to be spread out. Balances above $246,500 are swept nightly out of the Sunrise account into Sweep Accounts at other FDIC-insured banks under the deposit sweep program (up to $3 million of coverage). Ask Lili for the sweep-bank breakdown for the estate inventory; the whole balance does not sit at Sunrise.
9
Settle the BusinessBuild Card separately if the decedent had one. CapitalOS is the lender and First Internet Bank of Indiana is the issuer, so the card balance is a claim by a different counterparty and notifying Lili does not resolve it.
10
Close the account and take the funds. Lili requires the closing request in writing, and it will not return a remaining balance under $5.00. Plan fees ($15/$35/$55 a month on the paid tiers) keep accruing against the balance until closure, so do not let the account sit open.
11
Do not let the account go quiet. Under section 7.3, an account with a balance and no customer-initiated activity for twelve continuous months is treated as dormant under state unclaimed-property law, is frozen, and the funds are escheated to the state. An unnoticed Lili account is the single most likely way an estate loses this money — recovering it afterward means a state unclaimed-property claim rather than a bank claim.
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the executor, personal representative, or successor authorized signer
- Letters Testamentary or Letters of Administration — for sole proprietor accounts, and for entity accounts where the entity dissolved at death
- State small-estate affidavit, where the estate qualifies under that state's threshold (sole proprietor accounts)
- Operating agreement, partnership agreement, or shareholder agreement showing successor authority (entity accounts)
- Corporate resolution or successor-member documentation appointing the new authorized signer
- Beneficial ownership form and updated corporate/formation documents (Lili's published requirement for changing an authorized officer)
- Estate EIN, where one has been obtained for administration
- Written account-closing request (Lili requires closure requests in writing)
What to know at this institution
Lili is a financial technology company, not a bank; the account is provided by Sunrise Banks, N.A., Member FDIC, and the Sunrise Banks Account Agreement is the controlling document. There is no dedicated estate or bereavement team, no death-claim form, no claims portal, and no claims mailing address — all death claims are worked as a support case through (855) 545-4380, support@lili.co, or the in-app chat, and there is no branch to visit. Section 7.4 is the whole death clause: the bank may honor items until it knows of the death and has had a reasonable opportunity to act; it may pay items drawn on or before the date of death for up to ten days after, unless someone claiming an interest orders a stop payment; it may require additional documentation to confirm claims; and it does not support Trust accounts, Conservatorships, or Power of Attorney authorizations. That last sentence is why this record has no beneficiary path: there is no POD mechanism, no trust titling, and no agent authority anywhere in the agreement. Two further traps are worth pressing on: section 7.5 lets Lili keep processing transactions after an unofficial notice of an adverse claim until it receives court documents (with the claimant indemnifying it), so a phone call alone may not stop the money; and section 7.3 escheats a dormant account (twelve months without customer-initiated activity) to the state. Balances above $246,500 are swept nightly to other FDIC-insured Sweep Banks, so the estate inventory should reflect the sweep breakdown rather than a single Sunrise balance.
Expected timelines at Lili: Lili publishes no estate-claim timeline. What IS published and time-bound: items drawn on or before the date of death may be paid for up to ten (10) days after death; an account with no customer-initiated activity for twelve continuous months is frozen as dormant and escheated to the state. Support cases stay open until resolved, and Lili Premium customers receive priority handling. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Lili includes Certified copy of the death certificate, Government-issued photo ID for the executor, personal representative, or successor authorized signer, and Letters Testamentary or Letters of Administration — for sole proprietor accounts, and for entity accounts where the entity dissolved at death, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
No to all three, and Lili is unusually explicit about it. The Sunrise Banks Account Agreement — the deposit agreement that governs every Lili account — contains no payable-on-death or beneficiary-designation mechanism anywhere, so there is no form to request and no screen in the app. Its eligibility section states "We do not open accounts for Trusts or non-US based charitable organizations," and section 7.4 states "We do not support Trust accounts, Conservatorships, or Power of Attorney authorizations at this point in time." Many fintechs quietly lack a POD option; Lili writes the restriction into the contract. The result is that whatever sits in a Lili account at death passes through probate (sole proprietor) or under the entity's governing documents (LLC, partnership, corporation). If you want business banking that a trust can hold or a beneficiary can claim, the account has to be somewhere else.
Section 7.4 of the Sunrise Banks Account Agreement sets two windows. First, Lili may continue to honor items until it both knows of the death and has had a reasonable opportunity to act on that knowledge — so the account stays fully live until you tell them. Second, even once Lili knows, it may pay items drawn on or before the date of death for up to ten (10) days after that date, unless someone claiming an interest in the account orders a stop payment. If the decedent had outstanding checks or recurring ACH debits, notifying Lili is not enough: state that you are a person claiming an interest in the account and ask for a stop payment. Section 7.5 adds a further wrinkle — until Lili receives the appropriate court documents, it may keep processing transactions even after an unofficial notification of an adverse claim, and the claimant indemnifies it for losses if it does. In short, a phone call reports the death; court documentation is what actually stops the money.
Yes, and this is the most common way an estate loses a fintech balance. Under section 7.3 of the Sunrise Banks Account Agreement, any account with a balance and no customer-initiated activity for twelve continuous months may be treated as inactive or dormant under state unclaimed-property law, is frozen, and the funds are transferred to the state as required. Customer-initiated activity includes transfers, mobile deposits, ACH activity, service calls, and even simply logging into the app — none of which will happen once the owner has died. A dormant-account fee also applies while the balance sits there, and on the paid tiers the monthly plan fee ($15, $35, or $55) keeps accruing against the balance until the account is closed. Lili accounts are also easy to overlook in an inventory: there are no branches, no paper statements arriving in the mail, and the account may exist only inside a phone app. Executors settling a freelancer's or solopreneur's estate should check for a Lili account early. If a year has already passed, the money is not gone, but you will be filing an unclaimed-property claim with the state rather than a claim with the bank.
More parties than the Lili brand suggests. Lili App Inc. is a financial technology company, not a bank; the account itself is provided by Sunrise Banks, N.A., Member FDIC, with Lili acting as program manager and service provider. Balances above $246,500 are swept nightly out of the Sunrise account into Sweep Accounts at other FDIC-insured banks under the deposit sweep program, which is how the advertised $3 million of FDIC coverage is achieved — so an executor should ask Lili for the sweep-bank breakdown rather than recording one Sunrise balance on the inventory. Wire transfers run through Column Bank N.A., Member FDIC (routing 121145307), so an outgoing wire to close out the estate clears through Column. And if the decedent held a Lili BusinessBuild Card, that is a debt owed to CapitalOS as lender, with the card issued by First Internet Bank of Indiana — a separate counterparty that notifying Lili does not settle. FDIC insurance itself continues to protect the deceased owner's funds during estate administration, calculated for six months after death as though the depositor were still alive.
Lili's Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case) can be reached by phone at (855) 545-4380 and email at support@lili.co for questions throughout the claims process.
Multiple Lili accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case) to confirm what applies.
Sources
Data sourced from Lili primary sources (13 pages reviewed). How we research.
Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case)
Phone(855) 545-4380
Emailsupport@lili.co
WebsiteNotify online→
Verified Jul 2026
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