How to protect 6 Lili accounts — file death claims
Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case)
Lili offers 6 consumer accounts that interact with estate planning in distinct ways. Understanding the transfer methods available for each account type helps families keep assets out of probate and ensure they pass to the right people.
Beneficiary management at Lili is handled through direct contact.
Lili provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
How to review 6 account types at Lili.
View details →When someone dies
11-step process, 9 required documents, and contact information for survivors.
View details →No. Section 7.4 of the Sunrise Banks Account Agreement says Lili "does not support Trust accounts, Conservatorships, or Power of Attorney authorizations at this point in time." Your agent under a durable financial power of attorney will be turned away, and so will a court-appointed conservator. This is a live gap, not a theoretical one: if you are hospitalized and your business cannot make payroll, nobody can legally step in on the Lili account. The workarounds are inside the app, not inside your estate plan — Lili offers an Additional User (who must hold 25% or more of the business), an Account Administrator, or a Manager, and each can move money. But those roles are transaction access, not legal authority, and only the Account Owner can add or remove them. If your incapacity plan depends on an agent reaching your operating cash, keep that cash at an institution that accepts a POA.
Data sourced from Lili primary sources (13 pages reviewed). How we research.
Lili Customer Support (no dedicated estate or bereavement team; death claims are worked as a support case)
Learn how to protect your Lili accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Lili accounts and other assets with trusts, beneficiary designations, and estate planning documents.