What to do when a Jackson account holder dies

Contact Jackson's Claims Department — 7-step process, 8 required documents, and online claim initiation takes 5-10 minutes. the death benefit is valued on the day jackson has everything in good order; check distributions begin within 30 days of that date.

Jackson

Subsidiary of Jackson Financial Inc.

jackson.com
Jackson logo

Service Center

Fax1-800-701-0125
Mailing Address

Jackson, P.O. Box 24068, Lansing, MI 48909-4068 (overnight: Jackson, 1 Corporate Way, Lansing, MI 48951)

General Information
Automated Values and Contract Information (24-hour)
Jackson of New York — all other contracts
Jackson of New York — contracts bought through a brokerage firm or broker-dealer (24-hour automated)
Jackson of New York — contracts bought through a savings and loan or credit union
Fax — all annuities other than variable and registered index-linked
Fax — life insurance

Claims Department

Fax1-517-706-5513
Mailing Address

Jackson, P.O. Box 30503, Lansing, MI 48909-8003

Jackson Claims Department

Fax1-517-706-5513
Mailing Address

Jackson, P.O. Box 30503, Lansing, MI 48909-8003 (overnight: Jackson, 1 Corporate Way, Lansing, MI 48951)

Service Center (contract owners)
General Information / foreign mailing addresses
Verified Jul 2026

A death claim on a Jackson policy is filed through the Jackson Claims Department (1-888-565-4995). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.

Jackson provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Death claim process

The death claim process at Jackson works as follows:

Filing a claim

1
Initiate the claim:
  • Start the claim online at https://www.jackson.com/transactional-forms/claims/claims-initial-notice.html (Jackson estimates 5-10 minutes)
  • Or call the Jackson Claims Department at 1-888-565-4995 (Mon-Thu 8:00 a.m.-7:00 p.m. ET, Fri 8:00 a.m.-6:00 p.m. ET)
2
Provide the deceased's information:
  • Name, Social Security number, date of birth, date of death, and any contract numbers you have
  • Manner of passing and your relationship to the deceased
  • Jackson then searches for every contract and policy tied to the deceased and pulls them all into the claim
3
Jackson mails the claim form packet to the contact designated on the initial notice (claimant, funeral home, or other)
4
Complete the claim packet — the details that trip families up:
  • EACH beneficiary files a separate claim form; a claimant on several contracts files one form per contract
  • Choose exactly ONE claim option (A through I) per form, and understand that the election is IRREVOCABLE once filed
  • A trust, estate, plan, or business claimant is entered as the legal ENTITY, not the trustee or executor, with the entity's own tax identification number — the deceased's Social Security number is never acceptable as the TIN
  • On a variable-annuity claim, only instruction pages 1-6 stay with you; pages 7-15 go back to Jackson
5
Send the completed packet with the required documents:
  • Finalized (certified) death certificate showing manner of passing
  • Certification of Trust (X5335 / N5335), signed by ALL trustees, if a trust is the claimant or the trust is being named as the continuing beneficiary
  • Certified copy of the court appointment if an executor, administrator, or guardian is signing
  • The power of attorney instrument if an attorney-in-fact is signing
  • First class mail: Jackson, P.O. Box 30503, Lansing, MI 48909-8003. Overnight: Jackson, 1 Corporate Way, Lansing, MI 48951. Fax: 517-706-5513
6
Jackson calculates the death benefit as of the date it receives all required documentation in good order — until then the money stays invested, so the beneficiary carries the market risk (and beneficiaries who file at different times can receive different amounts from the same contract)
7
Once the claim is in good order, Jackson settles under the option elected; distributions that are paid as a check begin within 30 days of receipt of the in-good-order claim form

Required Documents

  • Finalized certified death certificate showing the manner of passing
  • Completed product-specific Death Benefit Claim Form (Z1150 variable, Z1145 RILA, Z1142 fixed/fixed index/immediate, Z0189 life; N-prefixed in New York) — one per beneficiary
  • Certification of Trust (X5335 / N5335), signed by all trustees, when a trust is the claimant
  • Certified copy of the court appointment for an executor, administrator, or guardian
  • Power of attorney instrument if an attorney-in-fact signs
  • Designated Beneficiary Hold Harmless Agreement (X2907 / N2907) for a trust beneficiary taking the 10-year qualified deferral stretch RMD
  • Beneficiary's birth certificate when signing for a minor beneficiary; divorce decree and property settlement if the claimant is an ex-spouse
  • Form W-8BEN for a non-resident alien claimant (30% foreign withholding otherwise applies)

Claims Contact

What to know at this institution

Jackson freezes the contract as soon as it is notified of the death — no transfers among investment divisions or index account options are permitted after that, with three exceptions Jackson names in its Death Benefit Q&A (Z2500): the executor or administrator may transfer when the estate is the beneficiary, the trustee may transfer when the same trust is both owner and beneficiary, and a surviving joint owner may transfer. Where the owner is a legal entity (a trust or a corporation), Jackson treats the ANNUITANT's death as the owner's death. The claim election is irrevocable, and each beneficiary elects separately, so one beneficiary's lump sum does not bind the others. If the deceased owner filed a Beneficiary Designation With a Preselected Death Benefit Election (X4219), the beneficiary's payout choices are restricted to what the owner preselected, and that beneficiary is also ineligible for an internal 1035 exchange, an external transfer, or a partial withdrawal at claim.

Download instructions for the whole estate

Prepare your letter of instruction to Jackson

Jackson asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Jackson requires.

Build your letter of instruction

Expected timelines at Jackson: Online claim initiation takes 5-10 minutes. The death benefit is valued on the day Jackson has everything in good order; check distributions begin within 30 days of that date. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Jackson requires several documents to process a claim, including Finalized certified death certificate showing the manner of passing, Completed product-specific Death Benefit Claim Form (Z1150 variable, Z1145 RILA, Z1142 fixed/fixed index/immediate, Z0189 life; N-prefixed in New York) — one per beneficiary, and Certification of Trust (X5335 / N5335), signed by all trustees, when a trust is the claimant, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Spousal continuation is Option D on Jackson's death benefit claim form (Z1150 for a variable annuity, Z1145 for a registered index-linked annuity, Z1142 for a fixed, fixed index, or immediate annuity). The spouse must be the SOLE primary beneficiary to be eligible — naming the spouse alongside a child, or naming a trust as co-beneficiary, forfeits the election for everyone. The contract continues with all of its existing provisions intact, including the withdrawal charge schedule and any recapture charges. A Guaranteed Minimum Accumulation Benefit terminates unless the surviving spouse elects to continue it, and it cannot be continued at all if the spouse's age exceeded the benefit's maximum age on its effective date. Where the contract is custodian-held, Jackson also needs the custodian's notification to continue it in the spouse's name.

Jackson treats the trust as a legal entity claimant. On the claim form you enter the TRUST's name in the "Name of Legal Entity Claimant" field — not the trustee's name — with the trust's own tax identification number. Jackson expressly refuses the deceased's Social Security number as the trust's TIN. You must attach the Certification of Trust (Form X5335, or N5335 in New York), and every trustee has to sign the claim form. Two more trust-specific requirements: a trust beneficiary that wants a 10-year qualified deferral stretch RMD must also file the Designated Beneficiary Hold Harmless Agreement (X2907), and a trustee who used an individual's Social Security number as the trust TIN signs an indemnification certifying that person is alive and still a beneficial owner of the trust.

Yes. Jackson calls it the preselected death benefit — marketed as "Control from the Grave" (https://www.jackson.com/pdf/cmc4490.pdf). Using the Beneficiary Designation With a Preselected Death Benefit Election (Form X4219, or N4219 in New York), the owner locks in HOW each beneficiary takes the money: minimum stretch payments over the beneficiary's lifetime, or a period-certain annuitization, rather than a lump sum. A parent can hold one child to minimum payments until a chosen age while leaving another child free to elect any option. The tradeoff falls on the beneficiary at claim time: a beneficiary with a preselected death benefit is restricted to the preselected payout and is ineligible for an internal 1035 exchange into a new Jackson contract, a tax-free external transfer to another company, or a partial withdrawal at claim.

Jackson permits both — its Certification of Trust (X5335) is described as required whenever a trust is "owner and/or beneficiary" — but the two paths are not equivalent. Under IRC Section 72(u), a trust-owned annuity keeps its tax deferral only where the trust benefits solely natural persons or is a grantor trust. More importantly, trust ownership forfeits spousal continuation (the surviving spouse's right to keep the contract as their own) and the nonqualified stretch (a non-spouse individual's right to take distributions over life expectancy), because both are rights of an individual beneficiary. There is also a trigger-mechanics consequence: Jackson's Death Benefit Q&A (Z2500) states that where the owner is a legal entity such as a trust, the death of the ANNUITANT is treated as the death of the owner — so the person named as annuitant, not the trustee, controls when the contract pays out. Naming the trust as beneficiary preserves the individual-beneficiary rights. Consult an estate attorney before retitling.

Because Jackson values the death benefit on the day it has that beneficiary's paperwork in good order, not on the date of death. Its Death Benefit Q&A (Z2500) walks through the arithmetic: the first beneficiary to complete their claim is paid their share of the death benefit as calculated that day; the remaining share stays invested in the contract's investment divisions or index account options and keeps moving with the market until the other beneficiaries file. Each beneficiary files a separate claim form, and each claim option is irrevocable once elected. Jackson also freezes the contract on notification of death — no transfers among investment divisions are allowed afterward, except by an executor when the estate is the beneficiary, by the trustee when the same trust is both owner and beneficiary, or by a surviving joint owner.

Jackson's Jackson Claims Department can be reached by phone at 1-888-565-4995, email at customercare@jackson.com, and fax at 1-517-706-5513 for questions throughout the claims process.

Multiple Jackson policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Jackson Claims Department to confirm what applies.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Jackson primary sources (15 pages reviewed). How we research.

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