Estate planning at Jackson

How to protect 20 Jackson accounts — manage beneficiaries online, fund a trust by mail, and file claims through Jackson's Claims Department

Jackson

Subsidiary of Jackson Financial Inc.

jackson.com
Jackson logo

Service Center

Fax1-800-701-0125
Mailing Address

Jackson, P.O. Box 24068, Lansing, MI 48909-4068 (overnight: Jackson, 1 Corporate Way, Lansing, MI 48951)

General Information
Automated Values and Contract Information (24-hour)
Jackson of New York — all other contracts
Jackson of New York — contracts bought through a brokerage firm or broker-dealer (24-hour automated)
Jackson of New York — contracts bought through a savings and loan or credit union
Fax — all annuities other than variable and registered index-linked
Fax — life insurance

Claims Department

Fax1-517-706-5513
Mailing Address

Jackson, P.O. Box 30503, Lansing, MI 48909-8003

Jackson Claims Department

Fax1-517-706-5513
Mailing Address

Jackson, P.O. Box 30503, Lansing, MI 48909-8003 (overnight: Jackson, 1 Corporate Way, Lansing, MI 48951)

Service Center (contract owners)
General Information / foreign mailing addresses
Verified Jul 2026

With 20 products relevant to estate planning, Jackson policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with Jackson are what determine who receives the death benefit.

Managing beneficiaries at Jackson is straightforward—changes can be made online, by mail, and by phone, typically taking 15-30 minutes to complete and submit the form. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).

Jackson has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.

Jackson's Claims Department can answer questions about beneficiaries, trusts, or death claims at 1-888-565-4995. Email inquiries can be sent to customercare@jackson.com.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Jackson primary sources (15 pages reviewed). How we research.

Estate planning articles

Learn how to protect your Jackson accounts and other assets with trusts, beneficiary designations, and estate planning documents.