How to report a death to Innovis
Report the death to Innovis Consumer Assistance team at 1-800-540-2505
Innovis holds a credit file, not money, so the executor's business here is paperwork rather than a claim. Reporting the death through Innovis Consumer Assistance team (1-800-540-2505) puts a deceased marker on the file, and requesting the credit report produces the list of accounts and creditors the estate has to work through.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Innovis.
Reporting a death
Follow these steps to file a death claim with Innovis:
Reporting the death
- Name
- Address
- Date of birth
- Social Security number
- A current unexpired driver's license or state ID card covers address, name and date of birth in one document.
- A utility bill, current signed lease, recent paystub, W2, or bank or credit union statement covers current address.
Required Documents
- Death certificateFor a credit report request, a copy of the death certificate.
- The deceased person's detailsName, address, date of birth and Social Security number.
- Your name and address
- Court documents authorizing you to legally act on the deceased person's behalf, for a credit report request, only if the death certificate does not list you as the spouse or the informant
What happens to each kind of account1
- Credit file
Innovis holds a credit file, not money; nothing is claimed from it.1
What Innovis provides to the estate1
- List of the deceased person's accounts
The spouse or a legally authorized representative, such as the executor, can request the deceased person's Innovis credit report by mail. Innovis states it should arrive in 7 to 10 business days; it can identify accounts that may not appear on the other three bureaus' reports.1
What Innovis's agreement and guidance say1
- What it does when notified
Innovis states it will notify you in writing once it has added a deceased statement to the deceased person's Innovis credit report.1
Not in Innovis's published guidance4
- An online way to report a death
- How long a claim takes
- Phone channel for reporting a death
- Effect of the deceased statement on new credit applications
Sources1
Innovis Consumer Assistance team can be reached by phone at 1-800-540-2505 for questions throughout the claims process.
Sources
Data sourced from Innovis primary sources (11 pages reviewed). How we research.
Innovis death claims support
Innovis Consumer Assistance team
Phone
Hours
Mailing address
Website
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