What to do when an InBank account holder dies
Report the death to InBank at 1-877-550-2321
After an account holder at InBank dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact InBank at 1-575-445-2500 with the proper legal authority documents.
The claim process can be initiated by phone at 1-575-445-2500 or by sending documentation to myexperience@inbank.com. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
Here is the step-by-step death claim process at InBank:
Filing a claim
What happens to each kind of account1
- Life insurance policy
A personal checking account with ProtectionPlus, a $4.50 monthly add-on, carries $10,000 of accidental death and dismemberment insurance split equally among the authorized signers. The coverage is insurance, not a bank deposit.1
State law on paying a balance without lettersNew Mexico
- New Mexico
NMSA 1978 § 58-1-8
New Mexico law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.NMSA 1978 § 58-1-8Verified Oct 3, 2026View source
Limit: $2,000 held at the institution
Paid to: the surviving spouse; the surviving next of kin, of the closest degree of lineal consanguinity (in that order)
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere1
- TIB, N.A.
InBank Mastercard credit cards, which it issues2
Phone: 1-800-367-7576
What InBank's agreement and guidance say1
- Accounts from a merged institution
Legacy Bank of Wiley, Colorado, merged into InBank on April 29, 2022, and its accounts were moved onto InBank's systems later that year, so former Legacy Bank accounts are now InBank accounts.3, 4
InBank has agreed to merge into FNBO. Until the conversion planned for the second half of 2027, InBank's account agreements still govern its accounts and account numbers stay the same.5
Not in InBank's published guidance10
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- Which court appointment document it accepts
- A mailing address for claim documents
- An online way to report a death
- How long a claim takes
- A small-estate procedure
- Terms in its agreements for a customer's death
InBank can be reached by phone at 1-877-550-2321 and email at myexperience@inbank.com for questions throughout the claims process.
Sources
(2)·
Data sourced from InBank primary sources (27 pages reviewed). How we research.
InBank death claims support
Phone
Toll-free
Office
Website
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