What to do when a Hyundai Capital America account holder dies
Report the death to Hyundai Capital America's Back Office at 1-800-523-4030
Notifying Hyundai Capital America of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Hyundai Capital America on notice as a creditor of the estate. The Back Office (1-800-523-4030) handles it.
Before contacting Hyundai Capital America, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Hyundai Capital America works as follows:
Filing a claim
- Hyundai Motor Finance: fax (714) 368-7845, or mail to Hyundai Motor Finance, Attn: Back Office, 6100 W. Plano Pkwy Ste. 2000, Plano, TX 75093
- Kia Finance America: fax 866-331-5632, or mail to Kia Finance America, Attn: Back Office, 6100 W. Plano Pkwy Ste. 2000, Plano, TX 75093
- Genesis Finance: fax (714) 368-7845, or mail to Genesis Finance, Attn: Back Office, 6100 W Plano Pkwy Ste 2000, Plano, TX 75093
- Pay off the vehicle in full: pay the remaining balance within 30 days. The title is released in the existing account holder's name; you handle the change of ownership at the DMV or tag office
- Transfer of equity: a spouse or entitled party assumes the loan, with legal documents, an approved credit application, and a name change request for title and registration
- Voluntary surrender: return the vehicle; call Hyundai Motor Finance 800-523-4030, Kia Finance America 866-331-5632 or Genesis Finance 844-363-7477 to arrange pickup
- On a surrender, joint or co-buyer account holders may incur additional liabilities as described in the original retail installment contract
- Lease assumption: the spouse or entitled party assumes the lease, with legal documents, an approved credit application, and a name change request for title and registration
- Early termination: return the vehicle; call the brand's number above to arrange pickup, or drop it off at a local dealership
- On early termination, joint or co-buyer account holders may incur additional liabilities as described in the original lease agreement
- To use another address, designate it when paying off online, or call Hyundai Motor Finance at (800) 523-4030
- To mail the title or lien release to a third party, the primary account holder must provide written authorization
- Any of the three brands: log in to the account, update the account profile and upload the supporting documents
- Hyundai or Kia accounts: or fax a written request to (844) 309-3167 Attn: Titles Department, or mail it to the brand's Titles Department, 6100 W. Plano Pkwy., Ste 2000, Plano, TX 75093
- With a faxed request, include the death certificate, the will or probate documents, and your local DMV or Tax Office's name, address, phone and fax number
- Allow up to five business days for the request to process once the documents are received
- For a paper title, the documents go to the DMV or Tax Office within 10 business days; an electronic title must first be printed and mailed to the brand, which takes weeks depending on the state
- Hyundai Protection Plan (HPP): call (800) 477-8089 or submit the Product Cancellation Request Form
- Genesis Protection Plan (GPP): call (888) 477-9771 or submit the Product Cancellation Request Form
- Kia PowerProtect products: call 833-731-2896 or submit the Product Cancellation Request Form
- A product not branded HPP or GPP: contact its provider or administrator, named in the product agreement from the dealer
Required Documents
- Copy of the death certificate
- Your name, contact information and intention for the vehicleReturn, payoff, or retain monthly payments.
- The address where the vehicle is located
- Documentation of the will or trust, or of the appointment of an executor or administrator, if any
- The vehicle VINIn the subject or body of the email.
- Legal documents, an approved credit application and a name change request, for a transfer of equity or a lease assumptionThe name change request is for the title and registration.
- Your local DMV or Tax Office's name, address, phone and fax number, for removing a deceased joint account holder's name from the title by fax
Forms Hyundai Capital America issues3
- Hyundai Protection Plan Product Cancellation Request Form
Available to download.1
- Genesis Protection Plan Product Cancellation Request Form
Available to download.2
- PowerProtect Product Cancellation Request Form
Available to download.3
What happens to each kind of account3
- Loan
If the account is joint or has a co-signer, "the surviving account holder or cosigner continues to be liable for the account."1
The payoff-process answer releases the title within 10 business days of a payoff in certified funds or a cashier's check, and 15 business days otherwise. The lien-free-title answer gives 5 and 10 days.1
- Vehicle lease
A Lease-End Kit is mailed approximately 120 days before the lease maturity date.1
- Debt protection, GAP or service contract
GAP is included in a Hyundai Motor Finance lease, subject to certain conditions set forth in the lease agreement.1
Cancellation proceeds may take up to 8 weeks or more to reach Hyundai Motor Finance. They are credited to the principal or lease balance, or refunded if no balance remains; the monthly payment stays the same and the final payment may be less.1
State requirements Hyundai Capital America statesMissouri, Kentucky, New York, Montana, Minnesota, Michigan, Oklahoma, Maryland, Kansas
- Missouri
Hyundai Motor Finance says customers in this state hold their title: take it to the DMV or Tax Office, or apply for a duplicate if the original is missing. After a payoff it sends a lien release statement for removing its lien.1
- Kentucky
Hyundai Motor Finance says customers in this state hold their title: take it to the DMV or Tax Office, or apply for a duplicate if the original is missing. After a payoff it sends a lien release statement for removing its lien.1
- New York
Hyundai Motor Finance says customers in this state hold their title: take it to the DMV or Tax Office, or apply for a duplicate if the original is missing. After a payoff it sends a lien release statement for removing its lien.1
- Montana
Hyundai Motor Finance says customers in this state hold their title: take it to the DMV or Tax Office, or apply for a duplicate if the original is missing. After a payoff it sends a lien release statement for removing its lien.1
- Minnesota
Hyundai Motor Finance says customers in this state hold their title: take it to the DMV or Tax Office, or apply for a duplicate if the original is missing. After a payoff it sends a lien release statement for removing its lien.1
- Michigan
Hyundai Motor Finance says customers in this state hold their title: take the title received to the DMV or Tax Office, or apply for a duplicate title if the original is missing.1
- Oklahoma
Hyundai Motor Finance says customers in this state hold their title: take the title received to the DMV or Tax Office, or apply for a duplicate title if the original is missing.1
- Maryland
Hyundai Motor Finance says customers in this state hold their title: take the title received to the DMV or Tax Office, or apply for a duplicate title if the original is missing.1
- Kansas
Hyundai Motor Finance says customers in this state hold their title: take the title received to the DMV or Tax Office, or apply for a duplicate title if the original is missing.1
Accounts handled elsewhere5
- Hyundai Motor Finance Titles Department
Removing a deceased joint account holder's name from the Certificate of Title on a finance account1
Fax: 1-844-309-3167
Mailing address: Hyundai Motor Finance, Attn: Titles Department, 6100 W. Plano Pkwy., Ste 2000, Plano, TX 75093
- Kia Finance America Titles Department
Removing a deceased joint account holder's name from the Certificate of Title on a Kia finance account3
Fax: 1-844-309-3167
Mailing address: Kia Finance America, Attn: Titles Department, 6100 W. Plano Pkwy., Ste 2000, Plano, TX 75093
- Hyundai Protection Plan administrator
Cancelling a Hyundai Protection Plan (HPP) product1
Phone: 1-800-477-8089
- Genesis Protection Plan administrator
Cancelling a Genesis Protection Plan (GPP) product2
Phone: 1-888-477-9771
- Power Protect administrator
Cancelling a PowerProtect or PowerProtect Extended Services product bought with a Kia3
Phone: 1-833-731-2896
What Hyundai Capital America provides to the estate1
- Payoff statement
A payoff quote is on every finance account statement. It can also be requested by logging in, or through the automated phone system or a customer service agent.1
What Hyundai Capital America's agreement and guidance say1
- Fees
Finance and lease accounts may be paid off at any time without a penalty.1
Not in Hyundai Capital America's published guidance3
- A claim form to download
- A small-estate procedure
- Credit life insurance
The service team will be in contact within 10 business days.
Hyundai Capital America's Back Office can be reached by phone at 1-800-523-4030, email at Tpas@hcs.com, and fax at 1-714-368-7845 for questions throughout the claims process.
Sources
- kiafinance.com
- genesisfinanceusa.com
- hmfusa.com
- hyundaicapitalamerica.com
- data.sec.gov
- pfile.hcamerica.com
Data sourced from Hyundai Capital America primary sources (11 pages reviewed). How we research.
Hyundai Capital America death claims support
Back Office
Phone
Kia Finance America (Kia vehicles)
Genesis Finance (Genesis vehicles)
Kia Finance America Back Office
Genesis Finance Back Office
Titles Department (removing a deceased joint account holder's name from the title)
Fax
Hours
Mailing address
Website
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