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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→HSBC→When someone dies

What to do when a HSBC account holder dies

Contact HSBC — 8-step process, 9 required documents, and domestic estates: varies by state, complexity, and completeness of documentation. nonresident decedents: the irs states it takes six to nine months to issue a transfer certificate once it has all required documentation, and hsbc will not release an affected account until it has that certificate -- so a cross-border hsbc estate should be measured in quarters, not weeks.

HSBC

Subsidiary of HSBC Holdings plc

us.hsbc.com→
HSBC logo
Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240

Premier (US/Canada, 24/7)
1-888-662-4722
Personal Banking
1-800-975-4722
Personal Banking (international)
716-841-7212
Mortgage Customer Service
1-855-527-8400
Premier Mortgage Customer Service
1-855-806-4660
Private Bank Mortgage Customer Service
1-855-806-4664
Lost or Stolen Cards (24/7)
1-800-462-1874
WebsiteLearn more→
Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240

Premier (US/Canada, 24/7)
1-888-662-4722
Personal Banking
1-800-975-4722
Personal Banking (international)
716-841-7212
Mortgage Customer Service
1-855-527-8400
Premier Mortgage Customer Service
1-855-806-4660
Private Bank Mortgage Customer Service
1-855-806-4664
Lost or Stolen Cards (24/7)
1-800-462-1874
WebsiteLearn more→

Bereavement support (handled on the Premier line; HSBC publishes no separate estates department or bereavement mailing address)

Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240 (general deposit correspondence; Premier clients: HSBC Premier Service Center, P.O. Box 22, Buffalo, NY 14240 -- confirm the correct address on the bereavement call)

Mortgage / HELOC Successor in Interest
1-855-527-8400
Legacy HSBC East Coast branch or online account, now Citizens
1-800-922-9999
Legacy HSBC California retail branch account, now Cathay Bank
1-800-922-8429
WebsiteNotify online→
Verified Jul 2026

After a HSBC account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact HSBC's Bereavement support (handled on the Premier line; HSBC publishes no separate estates department or bereavement mailing address) at 716-841-6866 with the proper legal authority documents.

Death claims at HSBC can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.

Deposit, investment & retirement accounts

To file a claim after an account holder's death, here is what HSBC requires:

Filing a claim

1
FIRST, confirm the account is actually still at HSBC. This is the single most common wasted step on an HSBC estate:
  • A checking or savings account at a former HSBC BRANCH on the East Coast (NYC metro, Mid-Atlantic/D.C., Southeast Florida), or an HSBC ONLINE/direct deposit account, moved to Citizens effective February 18, 2022 -- account numbers changed. File that death claim with Citizens: 1-800-922-9999, Decedent Account Processing, One Citizens Bank Way JCB270, Johnston, RI 02919 (fax 855-724-2362; estate form at https://www.citizensbank.com/pdf/CB_Estate_Form.pdf), and see https://www.citizensbank.com/HSBC/overview.aspx
  • A California retail account at one of the 10 branches sold to Cathay Bank moved there on February 7, 2022. File with Cathay Bank: 1-800-922-8429, 777 North Broadway, Los Angeles, CA 90012
  • A Premier, Private Bank, mortgage, or HSBC Securities (USA) brokerage/IRA relationship stayed with HSBC -- the brokerage and high-net-worth businesses were expressly excluded from the Cathay sale. Those claims belong to HSBC
2
Notify HSBC of the death (for accounts that remained with HSBC):
  • Call 1-888-662-4722, available 24/7 (716-841-6866 from outside the U.S.) -- HSBC's bereavement support runs on the Premier line; see https://www.us.hsbc.com/help/bereavement/
  • Or book an appointment with the Wealth Relationship Manager through the HSBC online dashboard
3
Give HSBC the customer's full legal name and Social Security number -- HSBC's published bereavement process is: provide the customer's name and SSN, identify and verify the personal representative(s), then gather documentation
4
Get yourself verified as the personal representative: HSBC requires valid photo ID and confirmation of residential address for the representative, and its requirements vary state to state
5
Submit the documents HSBC asks for:
  • Certified death certificate
  • Letters Testamentary, Letters of Administration, or Certification of Appointment
  • Small estate affidavit, where the state allows one instead of a court appointment
  • The trust agreement, if the account is held in a trust
  • Birth certificate, marriage certificate, or proof of legal name change if your name differs from the estate documents
  • HSBC's own funds-transfer forms, which the bank supplies once the representative is verified
6
IF THE DECEDENT WAS A NONRESIDENT (a U.S. citizen living abroad, or a non-citizen non-resident), stop and read HSBC's transfer certificate guidance (https://www.us.hsbc.com/content/dam/hsbc/us/docs/pdf/guidance-on-transfer-certificates.pdf) before expecting any money:
  • HSBC will not release an "affected account" without an IRS transfer certificate. Affected accounts include individual, joint, transfer-on-death, trust, qualified, sole proprietorship, and custodial accounts (traditional IRA, Roth IRA, 529)
  • The IRS says it takes six to nine months to process a transfer certificate after it has all the documentation -- start it immediately, not after the bank asks
  • HSBC also requires a certified death certificate, Letters Testamentary/Administration or the legal equivalent from the country of the decedent's tax residence, and a letter of instruction signed by the executor or administrator
  • Foreign documents must be translated into English by an accredited translation service and certified as true and complete; foreign notarized documents need an Apostille or other legalization
  • EXCEPTION -- no transfer certificate is needed for probate property being administered by an executor duly appointed, qualified, and acting in the United States. But non-probate property (joint accounts, TOD accounts) still needs one
  • EXCEPTION -- HSBC may, at its discretion, release a nonresident non-U.S.-citizen decedent's assets without a transfer certificate when the estate held only non-U.S.-situs assets, or held less than $60,000 of U.S.-situs assets. That path requires a notarized affidavit in lieu of a transfer certificate from the executor or other person familiar with the decedent's affairs (Apostille required if signed abroad), and HSBC may ask for an opinion of estate counsel
7
For a joint account, remember what HSBC's Rules For Consumer Deposit Accounts presume: a joint account is a right-of-survivorship account -- the money belongs entirely to the surviving depositor(s) -- UNLESS the owners specifically opened it under HSBC's Tenants in Common procedure and designated the percentages payable on a death. Confirm which one the decedent had before treating the balance as an estate asset
8
If the estate also has an HSBC mortgage or Home Equity Line of Choice, open that separately with Mortgage Customer Service at 1-855-527-8400 -- servicing runs out of Lake Zurich, IL, not the Buffalo/Premier side of the bank

Required Documents

  • Certified death certificate
  • Letters Testamentary, Letters of Administration, or Certification of Appointment
  • Government-issued photo ID (passport or driver's license) for the personal representative
  • Confirmation of residential address for the personal representative
  • Small estate affidavit (where the state allows it in place of a court appointment)
  • Trust agreement (if the account is titled in a trust)
  • Birth certificate, marriage certificate, or proof of legal name change (if your name differs from the estate documents)
  • HSBC funds-transfer forms (provided by HSBC once the representative is verified)
  • NONRESIDENT DECEDENT ONLY: an IRS transfer certificate, plus a letter of instruction signed by the executor/administrator, plus certified English translations and an Apostille on foreign documents -- or, where the exception applies, a notarized affidavit in lieu of a transfer certificate

Claims Contact

Online Portal →

What to know at this institution

Two things make an HSBC U.S. estate different from any other bank on this list. FIRST, THE ROUTING: HSBC left U.S. mass-market retail banking in 2022, so most legacy HSBC checking/savings statements now point at a different bank. The 80 East Coast branches and the national online deposit business closed to Citizens on February 18, 2022 (66 NYC metro, 9 Mid-Atlantic/D.C., 5 Southeast Florida; 800,000+ accounts, and account numbers changed); 10 California retail branches and the West Coast mass-market consumer book closed to Cathay Bank on February 7, 2022. Cathay did not buy the brokerage, private banking, or high-net-worth businesses, so Premier, Private Bank, HSBC Securities (USA) brokerage/IRA, and HSBC mortgages stayed with HSBC. An executor should establish which bank holds the money BEFORE ordering extra death certificates. SECOND, CROSS-BORDER: HSBC applies the U.S. Treasury transfer certificate regime to nonresident decedents, and it is a hard gate -- no IRS transfer certificate, no release of an affected account (individual, joint, TOD, trust, qualified, sole proprietorship, or custodial IRA/Roth/529). The IRS takes six to nine months. The exceptions are narrow: probate property administered by a U.S.-appointed executor, or a nonresident non-citizen estate holding only non-U.S.-situs assets or under $60,000 of U.S.-situs assets (notarized affidavit in lieu, Apostille if signed abroad, at HSBC's discretion). Bereavement support runs on the 24/7 Premier line, 1-888-662-4722 (716-841-6866 international); HSBC publishes no dedicated bereavement mailing address, so ask on the call which address applies to the account type.

Download instructions for the whole estate→

Mortgage and home lending

Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.

1
Notify HSBC of the borrower's death:
  • Call Mortgage Customer Service at 1-855-527-8400 (Mon-Fri 8am-8pm ET, Sat 8am-5pm ET; international 847-320-6200)
  • Premier mortgage: 1-855-806-4660. Private Bank mortgage: 1-855-806-4664
  • Or call the 24/7 bereavement/Premier line at 1-888-662-4722
2
Provide initial information:
  • Deceased borrower's full legal name, Social Security number, and loan number
  • Your role with the estate (executor, administrator, heir, or next of kin)
3
Submit a certified copy of the death certificate
4
HSBC will advise on required documentation based on estate type and state law
5
Complete Successor in Interest documentation:
  • Complete and return the Successor in Interest form
  • Include proof of your ownership interest in the property (probated will, court order, recorded deed, or trust document)
6
HSBC reviews the documentation and confirms your status as a Successor in Interest -- a confirmed Successor in Interest is treated as a borrower under the CFPB mortgage servicing rules, which is what gets you loan information and loss-mitigation rights
7
Once confirmed, discuss available options:
  • Continue making payments on the existing loan
  • Apply for loss mitigation
  • Assume the loan
  • Refinance or pay off the balance
8
Mail documents to HSBC Bank USA, N.A., Mail Stop 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945
9
Keep making the monthly mortgage payments during the review. The Garn-St. Germain protection stops HSBC from calling the loan because of the transfer; it does not stop a foreclosure for nonpayment

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID (passport or driver's license) for the heir or personal representative
  • Confirmation of residential address
  • Documentation proving ownership interest in the property: probated will naming you as heir, court order of succession, recorded deed transferring ownership, or trust document showing you as successor trustee or beneficiary
  • Letters Testamentary or Letters of Administration (if going through probate)
  • Marriage certificate (if surviving spouse)
  • Birth certificate or legal name change documentation (if your name differs from the estate documents)

Claims Contact

Phone: 1-855-527-8400

HSBC Bank USA, N.A., Mail Stop 1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945

What to know at this institution

Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), HSBC cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules. Note the split: HSBC's mortgage servicing runs out of Lake Zurich, IL and has its own phone tree, while the deposit/wealth bereavement process runs through the 24/7 Premier line -- an estate with both an HSBC mortgage and an HSBC Premier account has to open two separate files.

Download instructions for the whole estate→

Prepare your letter of instruction to HSBC

HSBC accepts a claimant-drafted letter of instruction. We draft it for you — addressed to HSBC's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Opening an account for the estate itself

Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.

How to open an estate account at HSBC →

Expected timelines at HSBC: Domestic estates: varies by state, complexity, and completeness of documentation. Nonresident decedents: the IRS states it takes six to nine months to issue a transfer certificate once it has all required documentation, and HSBC will not release an affected account until it has that certificate -- so a cross-border HSBC estate should be measured in quarters, not weeks. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by HSBC includes Certified death certificate, Letters Testamentary, Letters of Administration, or Certification of Appointment, and Government-issued photo ID (passport or driver's license) for the personal representative, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

Check who holds the account before you do anything else. HSBC exited U.S. mass-market retail banking in 2022. Its 80 East Coast branches (66 in the NYC metro area, 9 in the Mid-Atlantic/Washington D.C. area, 5 in Southeast Florida) and its national online deposit business closed to Citizens effective February 18, 2022, and account numbers changed -- those death claims go to Citizens at 1-800-922-9999 (Decedent Account Processing, One Citizens Bank Way JCB270, Johnston, RI 02919). Ten California retail branches and the West Coast mass-market consumer business closed to Cathay Bank on February 7, 2022 -- those go to Cathay at 1-800-922-8429. What stayed with HSBC is Premier, Private Bank, HSBC Securities (USA) brokerage and IRA accounts, and HSBC mortgages; for those, call HSBC bereavement support at 1-888-662-4722 (24/7). If you are not sure, call HSBC first and ask them to confirm what they still hold.

Because U.S. Treasury regulations require one before property is transferred to the beneficiaries or foreign fiduciaries of a nonresident decedent, and HSBC enforces it as a hard gate. Its guidance for transfers from nonresident decedent accounts applies to a nonresident who was a U.S. citizen (including dual citizens) and to a decedent who was neither a U.S. citizen nor a U.S. resident. "Affected accounts" include individual, joint, transfer-on-death, trust, qualified, sole proprietorship, and custodial accounts -- traditional IRA, Roth IRA, and 529. The IRS says it takes six to nine months to issue a transfer certificate once it has all the documentation, so start that filing immediately. HSBC will also want a certified death certificate, Letters Testamentary or the legal equivalent from the country of the decedent's tax residence, and a letter of instruction signed by the executor; foreign documents need an accredited English translation and an Apostille.

There are two narrow exceptions in HSBC's own guidance. First, no transfer certificate is required for probate property being administered by an executor or administrator duly appointed, qualified, and acting within the United States -- but non-probate property such as a joint account or a transfer-on-death account still requires one, even in that estate. Second, HSBC may in its discretion release the assets of a nonresident non-U.S.-citizen decedent without a transfer certificate when the estate held only non-U.S.-situs assets, or held less than $60,000 in U.S.-situs assets. That path requires a notarized affidavit in lieu of a transfer certificate, completed by the executor or another person familiar with the decedent's financial affairs (with an Apostille if it is signed outside the U.S.), and HSBC may ask for an opinion of the estate's counsel to confirm the U.S.-situs figure. Granting the exception is at HSBC's discretion.

Not through HSBC's deposit beneficiary form. HSBC deposit beneficiaries are "In Trust For" (ITF) designations -- a Totten trust, also called pay-on-death -- and the Fiduciary Account Change Beneficiary Form has no share-percentage field. The Fiduciary Deposit Agreement states that on the death of the last surviving account owner, ownership transfers to the ITF beneficiaries in EQUAL shares and is not part of the owner's estate. If your plan calls for unequal shares, staged distributions, or a minor beneficiary, the account has to be titled in your revocable living trust instead. Note also that if every ITF beneficiary predeceases the last account owner, the account is handled under the rules of the relevant state, which can pull it back into probate.

HSBC's Bereavement support (handled on the Premier line; HSBC publishes no separate estates department or bereavement mailing address) can be reached by phone at 1-888-662-4722 for questions throughout the claims process.

Multiple HSBC accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Bereavement support (handled on the Premier line; HSBC publishes no separate estates department or bereavement mailing address) to confirm what applies.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • us.hsbc.com
  • citizensbank.com
  • cathaybank.com
  • investor.citizensbank.com

Data sourced from HSBC primary sources (21 pages reviewed). How we research.

HSBC

Subsidiary of HSBC Holdings plc

us.hsbc.com→
HSBC logo
Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240

Premier (US/Canada, 24/7)
1-888-662-4722
Personal Banking
1-800-975-4722
Personal Banking (international)
716-841-7212
Mortgage Customer Service
1-855-527-8400
Premier Mortgage Customer Service
1-855-806-4660
Private Bank Mortgage Customer Service
1-855-806-4664
Lost or Stolen Cards (24/7)
1-800-462-1874
WebsiteLearn more→
Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240

Premier (US/Canada, 24/7)
1-888-662-4722
Personal Banking
1-800-975-4722
Personal Banking (international)
716-841-7212
Mortgage Customer Service
1-855-527-8400
Premier Mortgage Customer Service
1-855-806-4660
Private Bank Mortgage Customer Service
1-855-806-4664
Lost or Stolen Cards (24/7)
1-800-462-1874
WebsiteLearn more→

Bereavement support (handled on the Premier line; HSBC publishes no separate estates department or bereavement mailing address)

Phone716-841-6866
Toll-Free1-888-662-4722
Mailing Address

HSBC Bank USA, N.A., P.O. Box 9, Buffalo, NY 14240 (general deposit correspondence; Premier clients: HSBC Premier Service Center, P.O. Box 22, Buffalo, NY 14240 -- confirm the correct address on the bereavement call)

Mortgage / HELOC Successor in Interest
1-855-527-8400
Legacy HSBC East Coast branch or online account, now Citizens
1-800-922-9999
Legacy HSBC California retail branch account, now Cathay Bank
1-800-922-8429
WebsiteNotify online→
Verified Jul 2026

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