
What to do when a Hills Bank account holder dies
Report the death to Hills Bank's Customer Contact Center at 1-800-445-5725
What happens to Hills Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Hills Bank's Customer Contact Center (1-800-445-5725) to claim the funds.
Death claim process
To file a claim after an account holder's death, here is what Hills Bank requires:
Filing a claim
Required Documents
- A certified copy of the death certificate, brought to a Hills Bank location
What happens to each kind of account6
- Account in one name
An account in one person's name becomes part of that person's estate at death.1
- Joint account with survivorship
When one owner of a joint account with right of survivorship dies, the balance belongs to the surviving owners.1
Once the bank is told an owner has died, it may freeze a jointly owned account until it has the documents showing who should be paid.1
- Joint account without survivorship
On a joint account held without survivorship, the bank may pay the share of the owner who died to that owner's estate.1
- Payable-on-death account
A payable-on-death beneficiary has a right to the money only after outliving every owner. Beneficiaries who do outlive them split it equally unless the account says otherwise.1
If no named beneficiary outlives the owners, the account stays with any surviving owner as an ordinary account.1
- Sole proprietor account
A sole proprietor can name payable-on-death beneficiaries on the business account. Without them, the account passes with the owner's estate, under the will or by intestacy.1
- Trust account
After the owner's death, the successor trustee takes control of the assets in a revocable living trust.2
Accounts handled elsewhere1
- Hills Bank Trust & Wealth Management
Estates and trusts where Hills Bank is named executor or trustee3, 2
Phone: 1-319-338-1522
Toll-free: 1-800-899-8858
What Hills Bank provides to the estate3
- Statement copies
Online banking keeps 36 months of statements. A copy of an older statement comes from customer service or a branch.4
- Tax forms
Hills Bank mails tax forms by January 31. A branch prints a reprint for a visitor who brings photo ID.4
- Payoff statement
A loan payoff figure includes accrued interest, so it differs from the balance shown online. The Customer Contact Center, a branch or chat gives the exact figure.4
What Hills Bank's agreement and guidance say9
- What it does when notified
The bank can keep paying items until it knows of the death and has had time to act. Even after it knows, it may pay checks written on or before the date of death for ten days unless someone with a claim to the account stops payment.1
- Telling the institution
A notice of an account holder's death takes effect only once the bank has it and has had a reasonable chance to act, and it must identify the account.1
- Wills, probate and small estates
For an account opened by an executor, administrator or personal representative, Hills Bank may ask for the papers it considers necessary to confirm that person's authority.1
- Powers of attorney
An agent named on the account has no ownership and no rights when the owner dies, and the agent's authority ends at the death of the last owner.1
- Debts owed to the institution
If an owner owes Hills Bank a debt that has come due, the bank may take the money from that owner's accounts, including a joint account.1
- Disputes between claimants
When survivors or beneficiaries make competing claims to an account, the bank may hold the money until it sees evidence that the dispute is settled.1
- Which state governs the account
The account agreement is governed by Iowa law unless federal law controls.1
- Dormant and unclaimed accounts
An account that has sat at a $0 balance for 120 days in a row may be closed without notice.1
- Fees
Hills Bank charges $50.00 to process a garnishment and $50.00 for a levy.5
Not in Hills Bank's published guidance6
- A department for deceased-customer accounts
- A claim form
- Which court appointment document it accepts
- An online way to report a death
- How long a claim takes
- A small-estate procedure
Sources5
- 1.Account Terms and Conditions, Revision 04-2025
- 2.5 Ways Assets Can Be Titled
- 3.Trusts
- 4.FAQs
- 5.Fee Schedule
Hills Bank's Customer Contact Center can be reached by phone at 1-800-445-5725 and email at hillsbank@hillsbank.com for questions throughout the claims process.
Sources
(2)·
Data sourced from Hills Bank primary sources (22 pages reviewed). How we research.
Hills Bank death claims support
Customer Contact Center
Phone
Hours
Office
Mailing address
Website
Estate planning articles
Learn how to protect your Hills Bank accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.







