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Subsidiary of Hills Bancorporation

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What to do when a Hills Bank account holder dies

Report the death to Hills Bank's Customer Contact Center at 1-800-445-5725

What happens to Hills Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Hills Bank's Customer Contact Center (1-800-445-5725) to claim the funds.

Death claim process

To file a claim after an account holder's death, here is what Hills Bank requires:

Filing a claim

1
Take a certified copy of the death certificate to any Hills Bank location. A banker works out the next steps from how each account was set up.
2
You do not need every answer before the visit. Hills Bank says each situation is a little different.
3
Before the visit, you can call the Customer Contact Center at 1-800-445-5725 (1-800-HILLSBK) or chat with a banker at hillsbank.com.

Required Documents

  • A certified copy of the death certificate, brought to a Hills Bank location

What happens to each kind of account6

Account in one name

An account in one person's name becomes part of that person's estate at death.1

Joint account with survivorship

When one owner of a joint account with right of survivorship dies, the balance belongs to the surviving owners.1

Once the bank is told an owner has died, it may freeze a jointly owned account until it has the documents showing who should be paid.1

Joint account without survivorship

On a joint account held without survivorship, the bank may pay the share of the owner who died to that owner's estate.1

Payable-on-death account

A payable-on-death beneficiary has a right to the money only after outliving every owner. Beneficiaries who do outlive them split it equally unless the account says otherwise.1

If no named beneficiary outlives the owners, the account stays with any surviving owner as an ordinary account.1

Sole proprietor account

A sole proprietor can name payable-on-death beneficiaries on the business account. Without them, the account passes with the owner's estate, under the will or by intestacy.1

Trust account

After the owner's death, the successor trustee takes control of the assets in a revocable living trust.2

Accounts handled elsewhere1

Hills Bank Trust & Wealth Management

Estates and trusts where Hills Bank is named executor or trustee3, 2

What Hills Bank provides to the estate3

Statement copies

Online banking keeps 36 months of statements. A copy of an older statement comes from customer service or a branch.4

Tax forms

Hills Bank mails tax forms by January 31. A branch prints a reprint for a visitor who brings photo ID.4

Payoff statement

A loan payoff figure includes accrued interest, so it differs from the balance shown online. The Customer Contact Center, a branch or chat gives the exact figure.4

What Hills Bank's agreement and guidance say9

What it does when notified

The bank can keep paying items until it knows of the death and has had time to act. Even after it knows, it may pay checks written on or before the date of death for ten days unless someone with a claim to the account stops payment.1

Telling the institution

A notice of an account holder's death takes effect only once the bank has it and has had a reasonable chance to act, and it must identify the account.1

Wills, probate and small estates

For an account opened by an executor, administrator or personal representative, Hills Bank may ask for the papers it considers necessary to confirm that person's authority.1

Powers of attorney

An agent named on the account has no ownership and no rights when the owner dies, and the agent's authority ends at the death of the last owner.1

Debts owed to the institution

If an owner owes Hills Bank a debt that has come due, the bank may take the money from that owner's accounts, including a joint account.1

Disputes between claimants

When survivors or beneficiaries make competing claims to an account, the bank may hold the money until it sees evidence that the dispute is settled.1

Which state governs the account

The account agreement is governed by Iowa law unless federal law controls.1

Dormant and unclaimed accounts

An account that has sat at a $0 balance for 120 days in a row may be closed without notice.1

Fees

Hills Bank charges $50.00 to process a garnishment and $50.00 for a levy.5

Not in Hills Bank's published guidance6

  • A department for deceased-customer accounts
  • A claim form
  • Which court appointment document it accepts
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources5

Download instructions for the whole estate

Hills Bank's Customer Contact Center can be reached by phone at 1-800-445-5725 and email at hillsbank@hillsbank.com for questions throughout the claims process.

Sources

(2)·

Data sourced from Hills Bank primary sources (22 pages reviewed). How we research.

Hills Bank death claims support

Customer Contact Center

Hours

Monday-Friday 7:00 AM-6:00 PM; Saturday 8:00 AM-noon

Office

131 E Main Street, Hills, IA 52235

Mailing address

Hills Bank and Trust Company, Attn: Customer Service, P.O. Box 160, Hills, IA 52235
Verified Oct 2026

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