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What to do when a HealthEquity account holder dies

Report the death to HealthEquity's Member Services at 1-866-346-5800

When an account holder at HealthEquity passes away, the next step depends on how the health savings accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with HealthEquity's Member Services (1-866-346-5800) to access and distribute the funds.

To start, call HealthEquity at 1-866-346-5800. Have the account holder's full name, account numbers, and the death certificate ready before you call.

Death claim process

Here is the step-by-step death claim process at HealthEquity:

Filing a claim

1
Call HealthEquity Member Services at 866-346-5800, 24 hours a day, 7 days a week, to report the death. HealthEquity has no branches; everything is done through the member portal, by mail or by fax.
2
Get the Health savings account (HSA) instructions upon death of account holder form. In the member portal it is under the Support icon, Fill out a Form.
3
Complete the form.
  • Deceased account holder: last name, first name, middle initial, and SSN or HealthEquity ID. The field label says "do not include debit card numbers"
  • Requestor: full name, SSN, street address, city, state, ZIP, email and phone
  • Choose exactly one processing option in the block for your role: surviving spouse, named non-spouse beneficiary, or executor, personal representative or successor of the estate
  • Sign and date the Authorization block
4
Mail or fax the completed form with a copy of the death certificate and the documents for your role to HealthEquity, Attn: Member Services, PO Box 14374, Lexington, KY 40512, or fax 801-727-1005.

Required Documents

  • Completed "Health savings account (HSA) instructions upon death of account holder" form
  • Copy of the death certificate, from every claimant
  • Transfer request form from the receiving HSA trustee or custodian, for a surviving spouse moving the HSA to another custodian
  • HealthEquity HSA enrollment form, for a surviving spouse with no HealthEquity ID
  • Letters testamentary, a court appointment or decree, or a small estate affidavit, for an executor or personal representativeHealthEquity's help center describes the small estate affidavit as "also known as the 'Affidavit for Collection of Personal Property,' often used when a spouse or family member passes without a will".
  • Guardianship paperwork plus a birth certificate or adoption paperwork, for the guardian of a minor beneficiary
  • Trust certification or trust pages establishing the trustee's authority, for a trust beneficiaryThe trust pages establish the trustee's authority to receive the funds.

Forms HealthEquity issues1

Health savings account (HSA) instructions upon death of account holder

Completed by the requestor. Available to download.1

What happens to each kind of account2

Health savings account

A surviving spouse may move the HSA to their existing HealthEquity HSA, a new HealthEquity HSA or an HSA at another custodian, or close it and take a check. A named non-spouse beneficiary can only close the HSA and take a check.1

A surviving spouse, named or treated as the beneficiary when none was named, takes the HSA as their own. With no beneficiary and no surviving spouse, or when the estate is the named beneficiary, HealthEquity sells the account and pays the estate.2

If a non-spouse beneficiary's address is unknown or incorrect, the designation is void and the money passes to the estate or other successor in interest.3

Investment account

HealthEquity sells any HSA investments for cash before processing the request, at the market price on the processing date. Investments cannot be transferred in kind.2

After the account is closed, an investment dividend of $3.00 or less goes to other active HSAs; only a dividend over $3.00 is paid by check. Where investments are sold, "the claimant is only entitled to receive the proceeds from the sale minus any expenses."3

Accounts handled elsewhere1

The Bancorp Bank, N.A.

Issues the HealthEquity Visa debit card, under a Visa U.S.A. license2

What HealthEquity's agreement and guidance say9

How proceeds are paid

A spouse's check goes to the requestor and a named beneficiary's check to the beneficiary, each at their own address. An estate's check "will be made payable to the estate and sent to the requestor, unless otherwise indicated." The form warns a spouse that taxes and penalties may apply.1

The estate's check can go to the estate or to the successor named in the estate paperwork, at the successor's choice; only the successor can change the payee address, with the court or small-estate paperwork attached. A minor's check goes to the estate or to the guardian in care of the minor.2

HealthEquity may pay "any estate, inheritance, income, or other tax or assessment attributable to any property, or interest held in the Account out of the assets of the Account."3

What it does when notified

HealthEquity "strictly follows the custodial agreement in regard to account closures due to death and the process of sending funds to beneficiaries." A spouse's transfer "does not count as a contribution and therefore can occur even if the spouse is no longer on a qualified high-deductible health plan."2

HealthEquity may request "such documentation and certification deemed appropriate within the Custodian's discretion to verify and establish the identity of the beneficiary or the estate upon death of the Member."3

Payment to a minor or incapacitated beneficiary

An adult guardian must hold and manage a minor beneficiary's funds until the beneficiary reaches the age of majority. HealthEquity requires guardianship paperwork and proof of the parent or guardian relationship.2

Indemnity a claimant may have to give

To protect itself against tax liability, HealthEquity may require releases or other documentation from the taxing authority, the member and each beneficiary or other payee, and indemnification from each payee.3

Fees

The form notes an "account closure fee may apply" when a named non-spouse beneficiary or the estate closes the HSA.1

HealthEquity may charge a regular maintenance fee to hold funds for a non-spouse beneficiary, the estate or a successor until they are claimed or escheated. A reserve equal to the closing fee is held at all times and is never distributed.3

Dormant and unclaimed accounts

"Uncashed distribution checks will be voided and returned to the Account if outstanding for 180 days, regardless of whether issued to the Member or a third-party." The HSA is not escheatable unless the member dies with no surviving spouse beneficiary.3

Payments after the death

The deceased account holder's HealthEquity Visa debit card must not be used after the date of death.2

Online access

An "Account Authorization" form the deceased person signed to give someone access to the account does not survive as authority to settle it. HealthEquity still requires the death certificate and the documents for the claimant's role.2

Arbitration

Any claim, including one by a beneficiary, spouse, successor or assign, goes to binding individual American Arbitration Association arbitration under the Federal Arbitration Act, heard in Draper, Utah. Claims under $10,000 may be heard by telephone or on written submissions.3

Sources3

Download instructions for the whole estate

HealthEquity reviews the form within two business days of verifying the deceased account holder.

HealthEquity's Member Services can be reached by phone at 1-866-346-5800 and fax at 1-801-727-1005 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from HealthEquity primary sources (15 pages reviewed). How we research.

HealthEquity death claims support

Member Services (HSA account closure due to death)

Fax

1-801-727-1005

Hours

24 hours a day, 7 days a week

Mailing address

HealthEquity, Attn: Member Services, PO Box 14374, Lexington, KY 40512
Verified Sep 2026

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