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What to do when a Hanscom FCU account holder dies

Report the death to Hanscom FCU's Member Engagement Center at 1-800-656-4328

When a member of Hanscom FCU passes away, the Member Engagement Center handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

Death claim process

The death claim process at Hanscom FCU works as follows:

Filing a claim

1
Call the Hanscom FCU Member Engagement Center at 800-656-4328 (781-698-2000 from outside the U.S.) to report the member's death. Hanscom FCU has no separate estate unit; the Member Engagement Center routes the account for settlement.
2
Give the deceased member's full name, address, and account or member number if known, and say whether you are the joint owner, the named POD / Revocable Trust Account beneficiary, the successor trustee, or the personal representative.
3
Put the notice of death in writing and confirm the date it was received, so Hanscom FCU stops honoring an authorized signer's transactions.

Required Documents

  • Certified copy of the death certificate
  • Valid government-issued photo ID for the claimant
  • Letters Testamentary or Letters of Administration, for an individually owned account with no POD / Revocable Trust Account beneficiary
  • Attested copy of a Massachusetts Voluntary Administration Statement (Form MPC 170), for a qualifying small estate, filed with the Probate and Family Court for the county where the deceased person lived
  • Trust document or Certification of Trust plus successor-trustee ID, for a trust-titled account
  • IRA beneficiary distribution election, for an IRA

What happens to each kind of account6

Payable-on-death account

On a "Revocable Trust Account", payment may be made to the person for whom the trust was made, or that person's legal representative, on the death of the trustee(s).1

The beneficiary provides a certified death certificate and photo ID, with no probate filing.2

Joint account with survivorship

The balance belongs to the surviving owners as joint tenants with survivorship. The surviving owner provides a certified death certificate.2

Trust account

The successor trustee provides a certified death certificate, the trust document or Certification of Trust naming them, and photo ID.2

IRA

A Traditional, Roth or Coverdell IRA is distributed to the beneficiary named on the IRA application, not under the deposit-account designation.2

Account in one name

With no beneficiary, a personal representative provides Letters Testamentary or Letters of Administration. For a qualifying small Massachusetts estate, an attested copy of a Voluntary Administration Statement (Form MPC 170) issued by the Probate and Family Court is accepted instead.2

The Bylaws (Art. III Sec. 5(d)) provide that "the share account of a deceased member (other than one held in joint tenancy with another member) may be continued until the close of the dividend period in which the administration of the deceased's estate is completed".3

Certificate of deposit

The disclosure states that in certain circumstances such as the death or incompetence of an owner, the law permits, and in some cases requires, waiver of the early-withdrawal penalty: 90 days' dividends on terms of one year or less, 180 days' on longer terms.1

State law on paying a balance without lettersMassachusetts

Massachusetts

Mass. Gen. Laws ch. 167D, § 12

Massachusetts law permits a credit union to pay from a deceased member's balance on proof the institution accepts, without letters testamentary or letters of administration.Mass. Gen. Laws ch. 167D, § 12Verified Oct 3, 2026View source

Limit: $10,000 held at the institution

When: after the expiration of 30 days from the death of such depositor

Paid to: the surviving spouse of said deceased depositor; if there be no surviving spouse, the next of kin of such deceased (in that order)

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

What Hanscom FCU's agreement and guidance say5

Telling the institution

An authorized signer's authority ends automatically when the owner dies, but Hanscom FCU may keep honoring that signer's transactions until it has written notice or actual knowledge of the death and a reasonable opportunity to act on it.1

Deposits after the death

If Hanscom FCU must reimburse the federal government for a benefit payment, such as a Social Security deposit that posts after the date of death, it may deduct the amount from the account "or from any other account you have with us, without prior notice and at any time".1

Debts owed to the institution

Hanscom FCU's right of set-off reaches share balances for debts the member owed it. It does not reach an Individual Retirement Account or similar tax-deferred account, or debt created under a credit card plan.1

Any pledge of the account, such as a share-secured loan, must be satisfied before the rights of a surviving owner or beneficiary become effective.1

Membership

Every membership carries one $5.00 par share in a Prime Share Savings account. That balance stays in place while any other Hanscom FCU account or loan remains open and is released only when the membership itself is closed.2

Accounts from a merged institution

Maryland accounts sit with the former Peoples Bank offices, which trade as Peoples Powered by Hanscom Federal Credit Union. The January 2026 acquisition release put systems conversion in summer 2026, so a Maryland account may still be on legacy Peoples Bank account numbers and digital banking.4

Not in Hanscom FCU's published guidance3

  • A procedure for reporting a death
  • An online way to report a death
  • A claim form

Sources4

  1. 1.Disclosure for Personal Accounts, effective 7/30/2025
  2. 2.Contact Us
  3. 3.HFCU Bylaws, Approval Date June 2025
  4. 4.Peoples Bank acquisition press release (January 2026)
Download instructions for the whole estate

Hanscom FCU's Member Engagement Center can be reached by phone at 1-800-656-4328 and fax at 1-978-952-8535 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Hanscom FCU primary sources (15 pages reviewed). How we research.

Hanscom FCU death claims support

Member Engagement Center (deceased member accounts)

From outside the U.S.

Toll-free fax

1-888-279-7725

Fax

1-978-952-8535

Hours

Monday-Friday 8:00 AM-6:00 PM ET; Saturday 9:00 AM-3:00 PM ET

Mailing address

Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
Verified Sep 2026

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