What to do when a Hanscom FCU account holder dies
Contact Hanscom FCU — 6-step process, 6 required documents, and a pod/totten beneficiary, a surviving joint owner, or a successor trustee can generally be paid as soon as the certified death certificate and id are accepted at a branch. an individually owned account with no beneficiary waits on the probate and family court: roughly 30+ days for a massachusetts voluntary administration, or the full probate timeline for letters.
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
International member service
Toll-free fax
After-hours fraud prevention
International fraud line
WebsiteLearn more→
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
International member service
Toll-free fax
After-hours fraud prevention
International fraud line
WebsiteLearn more→
Member Engagement Center (deceased member accounts)
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
From outside the U.S.
Toll-free fax
WebsiteNotify online→
Verified Jul 2026
When a Hanscom FCU member passes away, the Member Engagement Center (deceased member accounts) handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
Hanscom FCU offers an online claims portal that makes the initial filing process more straightforward. Survivors can also initiate claims by phone or by mailing documentation directly.
Death claim process
The death claim process at Hanscom FCU works as follows:
Filing a claim
1
Call the Hanscom FCU Member Engagement Center at 800-656-4328 (781-698-2000 from outside the U.S.) to report the member's death. There is no separate estate unit and no online death-notification form; the Member Engagement Center routes the account for settlement.
2
Give the deceased member's full name, address, and account or member number if known, and identify yourself as the joint owner, the named POD/Totten beneficiary, the successor trustee, or the personal representative.
3
Ask Hanscom FCU to stop the items that survive the member. Per the Disclosure for Personal Accounts (hfcu.org/content/docs/disclosure_for_personal_accounts.pdf):
- An authorized signer's authority terminates automatically on the owner's death, but Hanscom FCU may keep honoring that signer's transactions until it has written notice or actual knowledge of the death AND a reasonable opportunity to act on it - so put the notice in writing and confirm the date it was received
- If Hanscom FCU has to reimburse the federal government for a benefit payment (for example, a Social Security direct deposit that posts after the date of death), it is authorized to deduct that amount from the account, or from any other account the reimbursement obligation reaches, without prior notice - leave enough in the account to absorb the clawback
- Hanscom FCU's right of set-off lets it apply share balances to a debt the member owed it (a credit card, a Signature loan). It does NOT apply to an IRA or similar tax-deferred account
- Any pledge on the account (a share-secured loan, for example) must be satisfied before a surviving owner's or beneficiary's rights become effective
4
Follow the path that matches how the account is titled:
- POD / Revocable (Totten) Trust account: payment may be made to the person for whom the trust was made, or that person's legal representative, on the death of the trustee(s). Provide a certified death certificate and photo ID - no probate filing
- Joint account with survivorship: the balance belongs to the surviving owner(s) as joint tenants with survivorship; provide a certified death certificate
- Trust-titled account: the successor trustee provides a certified death certificate, the trust document or Certification of Trust naming them, and photo ID
- IRA (Traditional, Roth, Coverdell): distribution runs off the beneficiary named on the IRA application, not the deposit-account designation
- Individually owned account with no beneficiary: a personal representative provides Letters Testamentary or Letters of Administration, or - for a Massachusetts estate of $25,000 or less in personal property excluding one motor vehicle, 30 or more days after death - a certified Voluntary Administration Statement (Form MPC 170)
5
Ask for the share-certificate early-withdrawal penalty to be waived. The disclosure states that on the death or incompetence of an owner, the law permits and in some cases requires waiver of the penalty, so a certificate can be broken to settle the estate without giving up 90 days' dividends (terms of one year or less) or 180 days' dividends (terms over one year).
6
Close out the $5.00 membership share last. Every membership includes a Share account holding one $5.00 par share; that balance must stay in place while any other Hanscom FCU account or loan remains open, and it is released only when the membership itself is closed.
Required Documents
- Certified copy of the death certificate
- Valid government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration (individually owned account with no POD/Totten beneficiary)
- Massachusetts Voluntary Administration Statement (Form MPC 170) for a qualifying small estate - personal property of $25,000 or less excluding one motor vehicle, filed 30 or more days after death
- Trust document or Certification of Trust plus successor-trustee ID (trust-titled account)
- IRA beneficiary distribution election (IRA accounts)
What to know at this institution
Hanscom FCU has no separate estate/claims department - the Member Engagement Center at 800-656-4328 is the intake point, and documents go to the Littleton headquarters at 25 Porter Road, Suite 100, Littleton, MA 01460-1434. The Disclosure for Personal Accounts (effective 7/30/2025) is the governing contract and carries the estate-relevant clauses: an authorized signer's authority ends at the owner's death but the credit union may keep honoring that signer's items until it has written notice or actual knowledge plus a reasonable opportunity to act; a federal benefit payment that Hanscom FCU must repay to the government can be deducted from the account (or any other account) without prior notice; the right of set-off reaches share balances for debts the member owed the credit union but not an IRA; a pledge on the account outranks a surviving owner or beneficiary; and the share-certificate early-withdrawal penalty may be waived on the death of an owner. Accounts are NCUA-insured to $250,000 per ownership category, with IRAs insured separately. The $5.00 membership share stays in place until the membership itself is closed.
Prepare your letter of instruction to Hanscom FCU
Hanscom FCU accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Hanscom FCU's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at Hanscom FCU: A POD/Totten beneficiary, a surviving joint owner, or a successor trustee can generally be paid as soon as the certified death certificate and ID are accepted at a branch. An individually owned account with no beneficiary waits on the Probate and Family Court: roughly 30+ days for a Massachusetts voluntary administration, or the full probate timeline for Letters. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Hanscom FCU requires several documents to process a claim, including Certified copy of the death certificate, Valid government-issued photo ID for the claimant, and Letters Testamentary or Letters of Administration (individually owned account with no POD/Totten beneficiary), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Massachusetts allows a voluntary administration (small estate) procedure under the Massachusetts Uniform Probate Code (MUPC, M.G.L. c. 190B, Sec. 3-1201) when the decedent's personal property is valued at $25,000 or less, excluding one motor vehicle, and at least 30 days have passed since death. Heirs file a Voluntary Administration Statement (Form MPC 170) with the Probate and Family Court and present the certified copy along with the death certificate to Hanscom FCU to release funds. Accounts with POD or Totten Trust designations and trust-titled accounts pass without this filing.
It is how Hanscom FCU records a payable-on-death beneficiary. Under the Account Ownership section of its Disclosure for Personal Accounts, one or two owners (the disclosure calls them trustees) may create an account in trust for another person. During life, payments may be made to either owner or the survivor. On the death of the owner or owners, payment may be made to the person for whom the trust was made, or to that person's legal representative. It is revocable while you are alive, no trust document is needed, and the beneficiary is paid on a certified death certificate and photo ID rather than through probate. Hanscom FCU does not notify the beneficiary, so tell them the account exists.
In three situations spelled out in the Disclosure for Personal Accounts, yes. First, a pledge: if the account was pledged as collateral (a share-secured loan, for example), the pledge must be satisfied before the rights of any surviving owner or account beneficiary become effective. Second, the right of set-off: if the member owed Hanscom FCU money, it may apply share balances to that debt - though set-off does NOT reach an IRA or similar tax-deferred account, and does not reach debt created under a credit card plan. Third, direct-deposit reversal: if Hanscom FCU must reimburse the federal government for a benefit payment that was deposited into the account (a Social Security payment landing after the date of death), the disclosure authorizes it to deduct that amount from the account without prior notice. Report the death promptly and leave a cushion in the account for the clawback.
The Disclosure for Personal Accounts states that in certain circumstances such as the death or incompetence of an owner, the law permits - and in some cases requires - waiver of the early-withdrawal penalty. Without a waiver, breaking a certificate costs 90 days' dividends on a term of one year or less, or 180 days' dividends on a term longer than one year. If an executor or a successor trustee needs to liquidate a Term Certificate, Early Access Certificate, Balance Boost Certificate, or IRA Certificate to settle the estate, raise the death waiver with the Member Engagement Center at 800-656-4328 before the withdrawal is processed.
IRA accounts at Hanscom FCU have their own beneficiary designation on the IRA application, separate from any POD or Totten Trust designation on deposit accounts. The named IRA beneficiary contacts Hanscom FCU at 800-656-4328 with a certified death certificate and photo ID to begin distribution, which can include a lump sum, transfer to an inherited IRA, or for a spouse, rollover to the spouse's own IRA. IRA beneficiaries do not wait for probate. Traditional and Roth IRA balances are NCUA-insured separately, in aggregate up to $250,000 per owner.
Hanscom FCU's Member Engagement Center (deceased member accounts) can be reached by phone at 800-656-4328 and fax at 978-952-8535 for questions throughout the claims process.
If the deceased held multiple Hanscom FCU accounts, each may require a separate claim or have different documentation requirements. The Member Engagement Center (deceased member accounts) can confirm which accounts require individual attention and which can be processed together.
Sources
Data sourced from Hanscom FCU primary sources (23 pages reviewed). How we research.
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
International member service
Toll-free fax
After-hours fraud prevention
International fraud line
WebsiteLearn more→
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
International member service
Toll-free fax
After-hours fraud prevention
International fraud line
WebsiteLearn more→
Member Engagement Center (deceased member accounts)
Phone800-656-4328
Toll-Free800-656-4328
Fax978-952-8535
Mailing Address
Hanscom Federal Credit Union, 25 Porter Road, Suite 100, Littleton, MA 01460-1434
From outside the U.S.
Toll-free fax
WebsiteNotify online→
Verified Jul 2026
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