What to do when a Greenwood account holder dies
Contact Greenwood — 5-step process, 5 required documents, and no published timeline. greenwood has no bereavement department and no claims sla; the deposit side is settled by coastal community bank and the brokerage side by drivewealth, so the two run on separate clocks. the 90-day inactive/dormant clock and the 10-day post-death item-payment window both start immediately, so notify first and gather documents second.
Greenwood Community Support
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
Greenwood Community Support
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
Greenwood Community Support (no dedicated estate or bereavement team)
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
When an account holder at Greenwood passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Greenwood's Greenwood Community Support (no dedicated estate or bereavement team) (1-844-625-1921) to access and distribute the funds.
To start a claim, contact Greenwood by phone at 1-844-625-1921 or email documentation to support@gogreenwood.com. You will need the account holder's full name, account numbers, and a certified death certificate.
Death claim process
To file a claim after an account holder's death, here is what Greenwood requires:
Filing a claim
- Call Greenwood Community Support at 1-844-625-1921, or email support@gogreenwood.com
- The Greenwood Inc. Account Terms & Conditions put this duty on you: "You or your appointed party, designee, or appointed individual agree to notify us promptly if any authorized signer or person with access to your Account dies"
- Ask for the account to be restricted, and ask which partner handles which asset -- deposits sit at Coastal Community Bank, brokerage assets at DriveWealth, LLC
- Greenwood may keep honoring items until it both knows of the death and has had a reasonable opportunity to act on that knowledge, and it "may pay on items drawn on or before the date of death for up to ten (10) days after that date," unless someone claiming an interest in the account orders a stop payment
- A direct deposit later found to be payable to someone other than an owner is deducted and returned to the originator without prior notice -- this is how Social Security and pension benefit payments made after the date of death get reclaimed from the balance
- Ninety days with no owner-initiated activity makes the account inactive, then dormant, at which point it is closed, with the inactivity fee accruing in the meantime
- Certified copy of the death certificate
- Letters Testamentary or Letters of Administration naming you as personal representative
- Government-issued photo ID for the representative
- Greenwood "may require additional documentation to confirm any claims made on the Account" -- expect a second request
- Mail, if directed to: Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
- The DriveWealth Customer Account Agreement (section 50) requires the estate to notify DriveWealth and/or the introducing firm (Greenwood) of the death IN WRITING
- With a TOD designation on file, DriveWealth may distribute directly to the beneficiary (section 38); with none, the assets may be moved into an estate account and DriveWealth follows the executor's instructions or a court order
- Ask whether the position can be transferred in kind to the estate's broker rather than liquidated -- selling crystallizes gains the heirs would otherwise take with a stepped-up basis
Required Documents
- Certified death certificate
- Letters Testamentary or Letters of Administration
- Government-issued photo ID for the executor or administrator
- Written notice of death to DriveWealth (via Greenwood as introducing firm) for the investment account
- Any additional documentation Greenwood requests to confirm the claim (the account agreement reserves that right)
What to know at this institution
The operative deposit contract is the "Greenwood Inc. Account Terms & Conditions," effective July 7, 2025 (https://secure.gogreenwood.com/static/agreements/account_agreement.pdf): accounts are issued by Coastal Community Bank, Member FDIC, a Washington state-chartered bank, and operated by Greenwood, Inc. Its Death or Incompetence clause requires prompt notice, permits Greenwood to keep honoring items until it knows of the death and has had a reasonable opportunity to act, permits payment of items drawn on or before the date of death for up to ten days after death absent a stop-payment order from someone claiming an interest, and lets Greenwood demand additional documentation to confirm a claim. Its Levies, Garnishments, and Other Legal Processes clause makes the accountholder responsible for the expenses Greenwood incurs and requires indemnification if Greenwood keeps processing transactions before it receives proper court documents -- which is exactly the posture until Letters arrive. Greenwood has no estate or bereavement department, no claims portal, and no claim form; every claim goes through general support at 1-844-625-1921 or support@gogreenwood.com. The Zendesk help center Greenwood links from its own footer is shut down, so there is no self-service article to follow. The brokerage account is governed separately by DriveWealth's Customer Account Agreement (New York law), which is linked from Greenwood's Investor Disclosures page.
Opening an account for the estate itself
Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.
Does Greenwood offer estate accounts? →Processing timelines at Greenwood: No published timeline. Greenwood has no bereavement department and no claims SLA; the deposit side is settled by Coastal Community Bank and the brokerage side by DriveWealth, so the two run on separate clocks. The 90-day inactive/dormant clock and the 10-day post-death item-payment window both start immediately, so notify first and gather documents second. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Documentation required by Greenwood includes Certified death certificate, Letters Testamentary or Letters of Administration, and Government-issued photo ID for the executor or administrator, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Frequently asked questions
The Greenwood Inc. Account Terms & Conditions (effective July 7, 2025) let Greenwood keep honoring items until it both knows of the death and has had a reasonable opportunity to act on that knowledge, and let it pay items drawn on or before the date of death for up to ten days after that date -- unless someone claiming an interest in the account orders a stop payment. So notice is the lever: call 1-844-625-1921 or email support@gogreenwood.com as early as possible and ask for the account to be restricted and for a stop payment on outstanding items. Greenwood may also require additional documentation to confirm any claim on the account.
Everything runs through Greenwood Community Support: call 1-844-625-1921 or email support@gogreenwood.com, report the death, and ask for the account to be restricted. There is no branch, no claims portal, and no published claim form, and the Zendesk help center Greenwood links from its footer has been shut down, so there is no self-service article to follow. Your executor does not need your phone, password, or biometrics -- the claim is handled by Greenwood and its partners (Coastal Community Bank for deposits, DriveWealth for investments), not through the app. What your executor does need is to know the account exists: tell them, because an app-only account with no mailed statements is easy for an estate to miss.
Not through the Greenwood app -- it surfaces no beneficiary screen. But the brokerage agreement Greenwood links from its own Investor Disclosures page, DriveWealth's Customer Account Agreement, provides at section 38 that an owner may designate a beneficiary "by filling out the Transfer on Death Beneficiary Designation form," in which case DriveWealth adds a TOD designation to the account. Ask Greenwood support (support@gogreenwood.com) whether it will pass that form through to DriveWealth as your introducing firm. With no TOD on file, section 38 provides that the assets may be moved into an estate account and DriveWealth follows the executor's instructions or a court order -- meaning the account goes through probate.
It runs down and then closes. The account agreement treats 90 days with no owner-initiated activity as inactive, then dormant, at which point the account is closed, and the inactivity fee continues to accrue in the meantime. Separately, a direct deposit later found to be payable to someone other than an account owner is deducted and returned to the originator without prior notice -- which is how Social Security or pension payments issued after the date of death get pulled back out of the balance. Both clocks are reasons to notify Greenwood immediately rather than waiting until Letters Testamentary are in hand.
Greenwood's Greenwood Community Support (no dedicated estate or bereavement team) can be reached by phone at 1-844-625-1921 and email at support@gogreenwood.com for questions throughout the claims process.
Sources
Data sourced from Greenwood primary sources (10 pages reviewed). How we research.
Greenwood Community Support
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
Greenwood Community Support
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
Greenwood Community Support (no dedicated estate or bereavement team)
Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355
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