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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
Home→Financial Institutions→Greenwood→Preparing your estate

What happens to your Greenwood accounts when you die

Covers 2 deposit, and 1 investment accounts — all transfer through probate

Greenwood

Bank · Online Only

gogreenwood.com→
Greenwood logo

Greenwood Community Support

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteLearn more→

Greenwood Community Support

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteLearn more→

Greenwood Community Support (no dedicated estate or bereavement team)

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteNotify online→
Verified Jul 2026

Greenwood does not currently support beneficiary designations, transfer-on-death registrations, or trust account titling on any account type. All Greenwood accounts pass through the estate at death and may require probate.

When an account holder dies, the executor or administrator will need to contact Greenwood with a death certificate and legal authority documents to claim account balances. The process and required documents are covered on the death claim page.

To update beneficiaries on your Greenwood accounts, you can work by phone. Since beneficiary designations override will instructions, keeping them current is one of the most effective estate planning steps available.

1
Call Greenwood Community Support at 1-844-625-1921, or email support@gogreenwood.com, or use in-app chat -- there is no branch and no beneficiary screen in the app
2
For the SPENDING or SAVINGS account: ask whether Coastal Community Bank (the issuing bank, Member FDIC) will accept a Payable on Death designation through Greenwood. The Greenwood Inc. Account Terms & Conditions describe only individual "Personal Accounts" and never mention POD, and no POD flow exists in the app, so treat the deposit balance as an estate asset until Greenwood confirms otherwise in writing
3
For the INVESTMENT account: ask support to pass through DriveWealth's "Transfer on Death Beneficiary Designation form" (DriveWealth Customer Account Agreement section 38, linked from https://gogreenwood.com/investor-disclosures/). DriveWealth as custodian does add TOD designations; Greenwood does not surface the form itself
4
Get any confirmation in writing by email -- Greenwood shut down its Zendesk help center, so there is no article or self-service record to point back to

Special Requirements

  • No POD or TOD designation is offered through the Greenwood app or website
  • Greenwood accounts are individual "Personal Accounts" for natural persons only -- no joint, business, entity, or trust ownership (Greenwood Inc. Account Terms & Conditions)
  • DriveWealth, the brokerage custodian, does support TOD designations via its own form; availability through Greenwood as the introducing firm is unconfirmed
  • The Greenwood-linked Zendesk help center is shut down -- confirmations should be obtained by email

Greenwood has specific requirements to be aware of: No POD or TOD designation is offered through the Greenwood app or website, Greenwood accounts are individual "Personal Accounts" for natural persons only -- no joint, business, entity, or trust ownership (Greenwood Inc. Account Terms & Conditions), DriveWealth, the brokerage custodian, does support TOD designations via its own form; availability through Greenwood as the introducing firm is unconfirmed, and The Greenwood-linked Zendesk help center is shut down -- confirmations should be obtained by email. These requirements may affect timing, so plan accordingly when updating multiple accounts.

Why trust accounts are not available

Greenwood does not support retitling accounts into a trust, naming a trust as beneficiary, or any other probate-avoidance mechanism. Account balances transfer through the estate at death. No trust-titling path exists through Greenwood. Deposits are issued by Coastal Community Bank and brokerage assets custodied by DriveWealth, LLC; both partners can hold trust-owned accounts as a back-office matter, but Greenwood does not surface entity or trust ownership to its members. Confirmed 2026-07-12 against the Greenwood Inc. Account Terms & Conditions (https://secure.gogreenwood.com/static/agreements/account_agreement.pdf).

Greenwood Spending AccountGreenwood Savings Account

Greenwood Spending Account

The core checking-style account, with a Greenwood Mastercard debit card issued by Coastal Community Bank. The account agreement defines Greenwood accounts as "Personal Accounts ... in the names of natural persons (individuals)" and prohibits business use, so there is no joint, entity, or trust titling and no POD beneficiary screen in the app -- on death the balance is an estate asset unless a survivor is already on it. Direct deposits run to Coastal Community Bank routing number 125109019. ESTATE HAZARD: the agreement lets Greenwood claw back a direct deposit "found to be made payable to someone other than yourself," deducting it and returning it to the originator without prior notice, which is what happens when Social Security or a pension reclaims benefit payments made after the date of death. SECOND HAZARD: an account with no owner-initiated activity for 90 days is treated as inactive, then dormant, and is closed, with the inactivity fee continuing to accrue -- so an unattended account can be running down while the estate is still gathering documents.

Probate Required

Greenwood Savings Account

Interest-bearing savings account paired with the spending account, with unlimited transfers between the two. Held at Coastal Community Bank, Member FDIC, and covered up to $250,000 per depositor through pass-through insurance. Same ownership limits as the spending account: individual only, no POD beneficiary and no trust titling offered through Greenwood, so the balance passes through the estate.

Probate Required
SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • gogreenwood.com
  • legal.drivewealth.com
  • coastalbank.com
  • secure.gogreenwood.com

Data sourced from Greenwood primary sources (10 pages reviewed). How we research.

Download these Greenwood instructions

Download instructions for the whole estate→

A printable PDF with the steps, required documents, and contact details — verified against Greenwood primary sources. Bring it to the branch or keep it beside the phone.

Greenwood

Bank · Online Only

gogreenwood.com→
Greenwood logo

Greenwood Community Support

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteLearn more→

Greenwood Community Support

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteLearn more→

Greenwood Community Support (no dedicated estate or bereavement team)

Phone1-844-625-1921
Emailsupport@gogreenwood.com
Mailing Address

Greenwood, 75 Pharr Rd #550389, Atlanta, GA 30355

WebsiteNotify online→
Verified Jul 2026

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