What to do when a GO2bank account holder dies
Contact GO2bank — 3-step process, 4 required documents, and contact customer service for timeline; processing times may vary
GO2bank Customer Service
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
WebsiteLearn more→
GO2bank Customer Service
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
WebsiteLearn more→
Death Claims (General Customer Service)
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
Verified May 2026
After a GO2bank account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact GO2bank's Death Claims (General Customer Service) at 1-855-459-1334 with the proper legal authority documents.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting GO2bank. A certified death certificate is the primary document required to start any claim.
Death claim process
To file a claim after an account holder's death, here is what GO2bank requires:
Filing a claim
1
Notify GO2bank of the account holder's death:
- Call GO2bank Customer Service at (855) 459-1334 (7 days/week, 5:00am-9:00pm PST)
- Identify yourself and explain that the account holder has passed away
- The account will be restricted to prevent further transactions
2
Submit required documentation:
- Provide a certified copy of the death certificate
- Submit Letters Testamentary or Letters of Administration issued by the probate court
- Provide government-issued photo ID for the executor or authorized representative
- Mail documents to: GO2bank, P.O. Box 1070, West Chester, OH 45071 (or as directed by customer service)
3
Account closure and fund distribution:
- GO2bank will close the checking account, any associated savings vaults, and the secured credit card (if applicable)
- Remaining checking and savings balances will be distributed to the estate via check
- Secured credit card security deposit will be refunded after any outstanding balance is settled
- Allow time for processing; contact customer service for status updates
Required Documents
- Certified death certificate
- Letters Testamentary or Letters of Administration
- Government-issued photo ID for executor or authorized representative
- Completed claim form (if required; request from customer service)
GO2bank does not have a publicly documented death claims process or a dedicated estate/bereavement department. All claims are handled through general customer service. As a brand of Green Dot Bank, estate claims follow Green Dot Bank procedures. The GO2bank Deposit Account Agreement does not publicly detail procedures for deceased account holders. Funds are FDIC insured up to $250,000 per depositor across all Green Dot Bank trade names (GO2bank, GoBank, Bonneville Bank).
Processing timelines at GO2bank: Contact customer service for timeline; processing times may vary. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
To process a claim, GO2bank needs Certified death certificate, Letters Testamentary or Letters of Administration, Government-issued photo ID for executor or authorized representative, and Completed claim form (if required; request from customer service). Death certificates and court documents must be certified copies—photocopies are not accepted.
Frequently asked questions
The secured credit card will be closed. Any outstanding balance on the card will be deducted from the security deposit, and the remaining deposit balance will be refunded to the estate. The executor or authorized representative should contact GO2bank customer service to initiate the process.
No. GO2bank does not have a dedicated estate services or bereavement department. All death-related account inquiries are handled through general customer service at (855) 459-1334 (available 24/7). Documentation can be mailed to GO2bank, P.O. Box 1070, West Chester, OH 45071.
GO2bank does not offer beneficiary or Payable on Death (POD) designation through its mobile app or website. No public documentation exists for adding POD beneficiaries to GO2bank accounts. As a brand of Green Dot Bank (FDIC-insured), POD designations may be legally permissible, but this feature is not advertised or supported through the standard GO2bank platform. Contact customer service at (855) 459-1334 to inquire about POD availability. Without a POD designation, account funds pass through the probate process upon the account holder's death.
No. GO2bank does not support trust accounts or retitling accounts to a trust. The platform is designed for individual consumers and does not offer entity or trust account structures. If you need accounts held in the name of a trust, a traditional bank or credit union that supports fiduciary account titling is required. GO2bank accounts that are not retitled to a trust or covered by a POD designation will pass through probate upon the account holder's death.
GO2bank's Death Claims (General Customer Service) can be reached by phone at 1-855-459-1334 for questions throughout the claims process.
GO2bank Customer Service
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
WebsiteLearn more→
GO2bank Customer Service
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
WebsiteLearn more→
Death Claims (General Customer Service)
Phone1-855-459-1334
Mailing Address
GO2bank, P.O. Box 1070, West Chester, OH 45071
Verified May 2026
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