What to do when a GM Financial account holder dies
Contact GM Financial — 6-step process, 3 required documents, and gm financial does not publish a fixed timeline for updating a deceased customer's account. payoff quotes and account updates are handled through the customer experience team once the death certificate and estate documents are received.
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience (Deceased Account Holder)
Phone1-800-284-2271
Mailing Address
GM Financial, PO Box 183581, Arlington, TX 76069-3581
Text ASSIST for help
Verified Jul 2026
After a GM Financial account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact GM Financial's GM Financial Customer Experience (Deceased Account Holder) at 1-800-284-2271 with the proper legal authority documents.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting GM Financial. A certified death certificate is the primary document required to start any claim.
Death claim process
To file a claim after an account holder's death, here is what GM Financial requires:
Filing a claim
1
Notify GM Financial that an account holder (borrower or lessee) has died. Contact the Customer Experience team at 1-800-284-2271, or text ASSIST to 53721 (message and data rates may apply).
2
Send GM Financial the documents it needs to update the account:
- A copy of the death certificate
- Documentation of the executor or personal representative of the estate, if applicable (for example, Letters Testamentary or Letters of Administration from the probate court)
3
Mail the documents to GM Financial, PO Box 183581, Arlington, TX 76069-3581.
4
Keep the account current while the estate is being settled. A GM Financial auto loan or lease is a simple-interest debt that continues to accrue; missed payments can lead to repossession of the financed or leased vehicle.
5
Request the payoff amount and choose how to resolve the account:
- For a loan: request a payoff quote, then pay off the balance from estate funds, life insurance, or the proceeds of a sale; once the lien is satisfied GM Financial releases the title so the vehicle can be retitled through the estate
- For a loan: an heir who wants to keep the vehicle can refinance the balance in their own name, or a qualified party can seek to assume the contract
- For a lease: return the vehicle at lease-end, exercise the purchase option to buy it out, or transfer the lease to a qualified party through GM Financial's lease assumption program
- Sell the vehicle and use the proceeds to pay the balance
- Surrender or return the vehicle to GM Financial if the estate does not intend to keep it
6
If the borrower purchased Guaranteed Asset Protection (GAP) or another voluntary protection product, check whether it applies. GAP may help pay off the vehicle financing if the vehicle is a total loss and the primary insurance pays less than the amount owed.
Required Documents
- Copy of the death certificate
- Documentation of the executor or personal representative of the estate, if applicable (Letters Testamentary or Letters of Administration)
- The GM Financial account number
What to know at this institution
An auto loan and an auto lease are debts, not assets — neither carries a payable-on-death or beneficiary designation. GM Financial asks for a copy of the death certificate and, where there is a probate estate, documentation of the executor or personal representative, mailed to GM Financial, PO Box 183581, Arlington, TX 76069-3581. Because GM Financial holds a lien on a financed vehicle's title, the title is released to the estate only after the loan balance is paid; the vehicle can then be retitled to an heir or sold. A lease is owned by GM Financial, so the estate returns the vehicle, buys it out at the contract purchase option, or transfers the lease to a qualified party through the lease assumption program. If the borrower bought GAP coverage, it may reduce or eliminate a shortfall after a total-loss insurance payout. GM Financial did not publish a separate lease-specific death policy or a dedicated deceased-customer claim form, so the survivor sends its own notification letter and the required documents (user-drafted).
Prepare your letter of instruction to GM Financial
GM Financial accepts a claimant-drafted letter of instruction. We draft it for you — addressed to GM Financial's verified claims department, with the documents it requires enclosed.
Build your letter of instructionProcessing timelines at GM Financial: GM Financial does not publish a fixed timeline for updating a deceased customer's account. Payoff quotes and account updates are handled through the Customer Experience team once the death certificate and estate documents are received. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
To process a claim, GM Financial needs Copy of the death certificate, Documentation of the executor or personal representative of the estate, if applicable (Letters Testamentary or Letters of Administration), and The GM Financial account number. Death certificates and court documents must be certified copies—photocopies are not accepted.
Frequently asked questions
GM Financial needs a copy of the death certificate and, if applicable, documentation of the executor of the estate to update the account. Those documents can be mailed to GM Financial, PO Box 183581, Arlington, TX 76069-3581. You can also contact the Customer Experience team at 1-800-284-2271 or text ASSIST to 53721. An auto loan or lease is a debt that does not disappear on death; it is resolved by the estate through payoff, refinance, assumption, sale, lease return, or surrender.
Mail a copy of the death certificate and any executor or personal-representative documentation to GM Financial, PO Box 183581, Arlington, TX 76069-3581. This is the address GM Financial lists for updating a deceased customer's account. Include the GM Financial account number so the documents can be matched to the account.
No. A vehicle loan and a vehicle lease are debts, not assets, so there is no payable-on-death or beneficiary designation. When the borrower or lessee dies, the obligation becomes part of the estate. The estate resolves a loan by paying it off, refinancing, arranging an assumption, or selling the vehicle, and resolves a lease by returning the vehicle, buying it out, or transferring it through the lease assumption program.
Because GM Financial owns the leased vehicle, the estate can return the vehicle at lease-end, exercise the purchase option in the lease to buy it out, or transfer the lease to a qualified party through GM Financial's lease assumption program. The assumption program requires that both parties reside in the same state, that the lease is not in its first six months or last 12 months, that the assuming party meets GM Financial's credit and underwriting guidelines, and that the account is current. GM Financial charges a $595 transfer fee for a completed lease assumption. Contact the Lease-End team at 1-800-284-2271.
Call the GM Financial Customer Experience team at 1-800-284-2271, Monday through Friday 7 a.m. to 6 p.m. CT and Saturday 9 a.m. to 1 p.m. CT, or text ASSIST to 53721 (message and data rates may apply). Deaf or hard-of-hearing callers can use TDD/TTY at 1-888-998-0253. Mail the death certificate and estate documents to GM Financial, PO Box 183581, Arlington, TX 76069-3581.
GM Financial's GM Financial Customer Experience (Deceased Account Holder) can be reached by phone at 1-800-284-2271 for questions throughout the claims process.
Sources
Data sourced from GM Financial primary sources (3 pages reviewed). How we research.
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience (Deceased Account Holder)
Phone1-800-284-2271
Mailing Address
GM Financial, PO Box 183581, Arlington, TX 76069-3581
Text ASSIST for help
Verified Jul 2026
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