Estate planning at GM Financial
How to protect 2 GM Financial accounts — file death claims
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience (Deceased Account Holder)
Phone1-800-284-2271
Mailing Address
GM Financial, PO Box 183581, Arlington, TX 76069-3581
Text ASSIST for help
Verified Jul 2026
GM Financial is a auto finance company, so the estate planning question is about a debt, not an asset. When the borrower dies, the estate must notify GM Financial and resolve the outstanding balance—through payoff, assumption, discharge, or surrender depending on the loan—rather than name a beneficiary.
There are two sides to estate planning at GM Financial: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 2 account types at GM Financial.
View details →When someone dies
Death claim process
6-step process, 3 required documents, and contact information for survivors.
View details →Frequently asked questions
GM Financial holds a lien on the financed vehicle's title until the loan is paid in full. The estate requests the payoff amount from the Customer Experience team at 1-800-284-2271 and pays the balance from estate funds, life insurance, or the proceeds of a sale. Once the balance is satisfied, GM Financial releases its lien and the title so the vehicle can be retitled to an heir or transferred to a buyer.
An heir who wants to keep a financed vehicle generally either pays off the loan and retitles the vehicle through the estate, or refinances the balance in their own name. GM Financial evaluates any request to continue the financing under its credit and underwriting guidelines. Payments must be kept current in the meantime, because the vehicle secures the loan and can be repossessed if the account falls behind. Discuss options with the Customer Experience team at 1-800-284-2271.
GM Financial offers Guaranteed Asset Protection (GAP) as a voluntary protection product. GAP may help pay off the vehicle financing if the vehicle is declared a total loss and the primary insurance pays less than what is owed. Whether GAP applies depends on whether the borrower purchased it and on the terms of the coverage. Check the original financing documents or contact the Customer Experience team at 1-800-284-2271 to confirm whether GAP or another protection product is on the account.
If the estate does not intend to keep the vehicle, it can sell the vehicle and use the proceeds to pay the loan balance, or surrender the vehicle to GM Financial. Any remaining balance on a loan after a sale or surrender, or any remaining obligation on a lease, is a debt of the estate. The Customer Experience team at 1-800-284-2271 can explain the current balance, the payoff amount, and the surrender process.
Sources
Data sourced from GM Financial primary sources (3 pages reviewed). How we research.
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience
Phone1-800-284-2271
Fax1-877-999-7088
Mailing Address
Deceased account documents (death certificate, executor/estate documents): GM Financial, PO Box 183581, Arlington, TX 76069-3581. Corporate Office: 801 Cherry Street, Ste. 3500, Fort Worth, TX 76102.
Lease-End Customer
Text ASSIST for help
Deaf or Hard of Hearing (TDD/TTY)
Servicemembers Civil Relief Act (SCRA)
Business Customer Support
Bankruptcy vehicle surrender
Corporate Office
Corporate Toll-Free
WebsiteLearn more→
GM Financial Customer Experience (Deceased Account Holder)
Phone1-800-284-2271
Mailing Address
GM Financial, PO Box 183581, Arlington, TX 76069-3581
Text ASSIST for help
Verified Jul 2026
Estate planning articles
Learn how to protect your GM Financial accounts and other assets with trusts, beneficiary designations, and estate planning documents.
