Contact Global CU — 9-step process, 8 required documents, and pod and joint accounts are processed within days of document verification. non-pod accounts follow the probate timeline of the decedent's state. post-death checks drawn on or before the date of death may still be paid for up to ten days after death under section 12.6 of the share account disclosure statement, so move quickly if a stop payment is needed.
Brand change
Alaska USA Federal Credit Union is the surviving legal entity of the merger legally completed August 1, 2022 with Global Credit Union (Spokane); it began operating under the Global Credit Union name on April 3, 2023 (its fifth name since 1948). The legal entity is Global Federal Credit Union. Same credit union, same member numbers and accounts -- a name change, not a new institution. Existing POD beneficiary designations, joint ownership, and trust titling carried over. Legacy Support (LegacySupport@globalcu.org, 800-525-9094) handles estate settlement for accounts opened under either former name. Effective April 2023.
The procedures below reflect Global CU's accounts. Account servicing may transfer as the change takes effect.
Member Service Center
Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Member Service Center
Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Legacy Support / Operations Support
Global Credit Union, Operations Support, PO Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
After a Global CU member dies, the Legacy Support / Operations Support manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.
Global CU provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
Here is the step-by-step death claim process at Global CU:
Global publishes a full Account Settlement Guide (https://www.globalcu.org/siteassets/pdfs/gcu-02867-b-account-settlement-guide.pdf), and it is unusually specific about the things that surprise executors. Global does NOT accept a will to settle an account -- the will goes to probate court, which appoints a Personal Representative, and only Letters Testamentary or Letters of Administration unlock the accounts. A Power of Attorney is likewise refused, because it terminates at the grantor's death. Global recognizes a third path, the SUCCESSOR: where there is no probate, a person completing the small estate affidavit of the decedent's state can settle the accounts, and Global will help locate the right affidavit -- an Alaska-headquartered institution serving AK, WA, AZ, ID, and CA, so the applicable affidavit varies by state. Section 12.6 (Death or Incapacity) of the Share Account Disclosure Statement lets Global keep paying or certifying checks drawn on or before the date of death for up to TEN DAYS after death, unless someone with an interest in the account orders a stop payment. Two money flows get pulled back: federal benefit direct deposits (Social Security, VA) received after death are returned to the paying agency at the U.S. Treasury's direction, and the decedent's Alaska Permanent Fund Dividend deposit is refused outright -- the Successor or Personal Representative must claim the PFD from the state (907-465-2326, pfd.alaska.gov). Certificates are a bright spot: they can be closed with no early withdrawal penalty, or moved by a joint owner to another Global account. IRA and HSA beneficiaries are contacted by Global and mailed the disbursement and withholding election forms; the traditional-IRA death withdrawal runs on the IRA Withdrawal Instruction (Form 80014), where the beneficiary signs on the IRA owner's signature line and the distribution is coded IRS code 4. Estate accounts must be opened at a branch, require the estate's EIN, and are capped at two Personal Representative signatories.
Global CU accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Global CU's verified claims department, with the documents it requires enclosed.
Build your letter of instructionExpected timelines at Global CU: POD and joint accounts are processed within days of document verification. Non-POD accounts follow the probate timeline of the decedent's state. Post-death checks drawn on or before the date of death may still be paid for up to ten days after death under section 12.6 of the Share Account Disclosure Statement, so move quickly if a stop payment is needed. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Global CU requires several documents to process a claim, including Original or certified copy of the death certificate (Global photocopies it and returns the original to you), Government-issued photo ID for the claimant -- a named beneficiary must provide a copy of theirs, and Successor: an original small estate affidavit for the state where the decedent lived (Global will help locate the correct affidavit), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
No. Global's Payable On Death Beneficiary Designation -- page 3 of the Membership Application and Master Account/Account Access Agreements, form GCU SYM 02181 (https://www.globalcu.org/siteassets/pdfs/masteraccountagr.pdf) -- has no percentage column. It states in terms that where there is more than one beneficiary, the funds are distributed in EQUAL SHARES. That makes it different from Global's own IRA beneficiary forms, which use primary, secondary, and tertiary tiers each totaling 100 percent. If your plan calls for unequal shares of a Global deposit account, the account has to pass some other way -- retitled into a revocable trust that sets the shares, or through the estate under your will. The POD form also states that only the PRIMARY member may designate beneficiaries; a joint owner cannot add or change one, even though they can transact on the account.
Global's Account Settlement Guide is explicit on both. Federal benefit direct deposits (Social Security, VA) that land after the date of death are RETURNED to the paying agency -- the U.S. Treasury requires Global to do this, so the money is not yours to keep even if it is sitting in the account. The decedent's Alaska Permanent Fund Dividend deposit is not accepted at all; a Successor or Personal Representative must claim the PFD from the state directly (907-465-2326, pfd.alaska.gov). All direct deposits after the date of death are reviewed and may be clawed back, so notify the payors yourself rather than waiting. Separately, section 12.6 (Death or Incapacity) of the Share Account Disclosure Statement lets Global keep paying checks drawn on or before the date of death for up to ten days after death unless someone with an interest in the account orders a stop payment.
Global does not accept a will to settle a deceased member's account -- the will goes to probate court, which appoints a Personal Representative, and Global releases account information only against Letters Testamentary or Letters of Administration. A Power of Attorney is refused too, because it terminates at the grantor's death. Global's Account Settlement Guide recognizes a third path: the SUCCESSOR, a person who settles the affairs where there is no probate by completing the small estate affidavit of the state the decedent lived in. Global will help you locate the right affidavit -- it serves Alaska, Washington, Arizona, Idaho, and California, and the affidavit and its limits differ in each. Start with Legacy Support at LegacySupport@globalcu.org or 800-525-9094 and say up front which capacity you are claiming in, because that determines the entire document list.
It depends on which mechanism you use, and this is the sharpest planning trap at a credit union. For a PAYABLE ON DEATH designation, the beneficiary can be a trust -- the form has an explicit "Entity (trust, estate, charity)" beneficiary type and accepts an EIN in place of an SSN -- and the trust does not need to qualify for membership, because POD funds are only paid out after your death. For a TRUST ACCOUNT titled in the name of the trust, NCUA rules require that all grantors/trustors OR all trust beneficiaries be eligible for Global membership. Global's field of membership covers people who live, work, worship, or attend school in Alaska, Washington, Maricopa County AZ, Kootenai County ID, or San Bernardino County CA, plus Department of Defense employees worldwide and immediate family of members. A trust whose people fall entirely outside that field can be a POD beneficiary but cannot hold the account. Call 800-525-9094 to confirm.
Global comes to you. Its Account Settlement Guide says Global attempts to contact anyone designated as a beneficiary -- on member accounts, IRAs, and HSAs -- using the contact information given at the time of designation, and then MAILS the beneficiary the forms to elect how the funds are disbursed and how tax is withheld. Do not draft your own instruction. For a traditional IRA, that form is the IRA Withdrawal Instruction (Form 80014, https://www.globalcu.org/siteassets/pdfs/00257_ira_withdrawal_instruction.pdf): a beneficiary taking a death withdrawal signs on the IRA OWNER'S signature line and the distribution is coded IRS code 4, and the form also carries the direct-transfer option to move the money to an inherited IRA held in the deceased owner's name for your benefit. If you believe you are a beneficiary and Global has not contacted you -- stale address on an old Alaska USA designation is the usual reason -- call 800-525-9094. Note that an HSA cannot pass to a trust, and a non-spouse HSA beneficiary receives a taxable distribution rather than an inherited account.
Global CU's Legacy Support / Operations Support can be reached by phone at 1-800-525-9094 and email at LegacySupport@globalcu.org for questions throughout the claims process.
When the deceased had multiple Global CU accounts, some may need separate claims while others can be handled together. The Legacy Support / Operations Support can clarify what's needed for each account type.
Data sourced from Global CU primary sources (22 pages reviewed). How we research.
Member Service Center
Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Member Service Center
Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Legacy Support / Operations Support
Global Credit Union, Operations Support, PO Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Learn how to protect your Global CU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Global CU accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Get a complete guide for your specific circumstances.