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What to do when a Global CU account holder dies

Report the death to Global CU's Legacy Support / Operations Support at 1-800-525-9094

Global CU operates under a new nameRebranded, effective April 2023

Alaska USA Federal Credit Union is the surviving legal entity of the merger legally completed August 1, 2022 with Global Credit Union (Spokane); it began operating under the Global Credit Union name on April 3, 2023 (its fifth name since 1948). The legal entity is Global Federal Credit Union. Same credit union, same member numbers and accounts -- a name change, not a new institution. Existing POD beneficiary designations, joint ownership, and trust titling carried over. Legacy Support (LegacySupport@globalcu.org, 800-525-9094) handles estate settlement for accounts opened under either former name.

The procedures on this page reflect Global CU's accounts. Account servicing may transfer as the change takes effect.

After a member of Global CU dies, the Legacy Support / Operations Support manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

Here is the step-by-step death claim process at Global CU:

Filing a claim

1
Global's Account Settlement Guide sets out the process and the three capacities in which an account is settled.
2
Identify your capacity. Global settles on capacity rather than on the will:
  • Joint account owner: takes the funds by right of survivorship
  • Successor: settles the affairs where there is no probate, by completing the small estate affidavit of the state the deceased person lived in
  • Personal Representative: appointed by the probate court, with Letters Testamentary (with a will) or Letters of Administration (without one)
3
Notify Global Credit Union Legacy Support. There is no online claims portal.
  • Email LegacySupport@globalcu.org
  • Call 800-525-9094 (Member Service Center, 24/7/365; Operations Support is Monday-Friday 8 am-6 pm Alaska time, 9 am-7 pm Pacific)
  • Or visit any Global branch
4
Provide an original or certified copy of the death certificate and the document for your capacity. Global photocopies the certificate and returns the original to you.
5
All direct deposits after the date of death are reviewed and may be returned, so notify each payer yourself.

Required Documents

  • Death certificateAn original or certified copy is required. Global photocopies it and returns the original to you.
  • Government-issued photo ID, for the claimantA named beneficiary provides a copy of their current ID.
  • Small estate affidavit, if you are the Successor, where there is no probateAn original affidavit for the state where the deceased person lived. Global will help locate the correct affidavit.
  • Letters Testamentary or Letters of Administration, if you are the Personal RepresentativeA copy. Global releases no account information without them.
  • Trust document, certification of trust and any amendments, if you are a trusteeA copy.
  • The estate's Employer Identification Number (EIN), to open an estate accountWith the death certificate and the Letters.
  • Copies of the business documents, for business accounts
  • Disbursement-election and tax-withholding form, for an IRA or HSA beneficiaryGlobal mails it to you. For a traditional IRA it is Form 2306T, signed by the beneficiary on the IRA owner's signature line.

Forms Global CU issues1

Traditional IRA Withdrawal Instruction (Form 2306T, stock #80014)

Completed by the IRA beneficiary. Sent by the institution on request.1

What happens to each kind of account10

Account in one name

A Successor or Personal Representative may only run closing transactions in the deceased person's personal account. Estate business goes through an estate account.2

Joint account with survivorship

The surviving owner keeps the funds by right of survivorship, and the member number is eventually retired.2

A joint owner may keep using the debit card and writing checks until the account is closed, and an active account is not closed without the joint owner's knowledge.2

Payable-on-death account

Global attempts to contact each designated beneficiary using the contact details on file, and pays the funds in equal shares. If you believe you are a beneficiary and have not been contacted, call Global.2

Certificate of deposit

A joint owner may move a certificate to another Global account of theirs. Otherwise a certificate can be closed with no early withdrawal penalty.2

IRA

Global contacts the beneficiary and mails forms to elect how the funds are paid out and how tax is withheld.2

On Form 2306T a beneficiary taking a death withdrawal ticks box 13 and signs on the IRA owner's signature line, and the withdrawal is coded IRS code 4. The form also offers a direct transfer to an IRA in the deceased owner's name for the beneficiary.1

Health savings account

Global contacts the beneficiary and mails forms to elect how the funds are paid out and how tax is withheld.2

Trust account

An Operations Support Specialist reads the trust agreement, certification of trust and amendments to decide whether the existing account is updated or a new one is opened.2

Fiduciary account

An estate account is opened at a branch, and the deceased person must have been a Global member at the time of death. It may have at most two Personal Representatives as signatories.2, 3

Global recommends a Personal Representative deposit checks payable to the deceased person into an estate account, and can issue a replacement check to guarantee payment on a check drawn on a Global account.2

Loan

If Payment Protection covered the loan, Global files the claim once it receives the death certificate. A secured loan can be paid off, refinanced by whoever wants the collateral, or sold by the estate, or the collateral surrendered; unsecured debt falls to the co-borrower, or to the estate.2

A paid-off title is released only to a person named on it or legally authorized for the estate. A line of credit with a co-applicant can stay open pending review, the balance becoming theirs, if they hold a primary member account and give a death certificate; otherwise it is closed.2

Credit card

The Visa credit card is closed if the deceased person was the primary cardholder; it stays open if there is a co-applicant. An authorized user may not keep using the card and should destroy or return it.2

State requirements Global CU statesAlaska

Alaska

An Alaska Permanent Fund Dividend direct deposit for the deceased person is not accepted. The Successor or Personal Representative claims it from the PFD division (907-465-2326, pfd.alaska.gov).2

State law on paying a balance without lettersWashington

Washington

RCW 30A.22.190(2)

Washington law permits a credit union to pay from a deceased member's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(2)Verified Oct 3, 2026View source

Limit: $2,500 held at the institution

Paid to: the surviving spouse, next of kin, funeral director, or other creditor who may appear to be entitled thereto

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

RCW 30A.22.190(1)

Washington law permits a credit union to pay from a deceased member's balance on an affidavit, without letters testamentary or letters of administration.RCW 30A.22.190(1)Verified Oct 3, 2026View source

Limit: The section sets no dollar limit.

Paid to: the surviving spouse (party to a community property agreement with the decedent that reaches the funds)

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

RCW 11.62.030

Washington law permits a credit union to pay from a deceased member's balance on an affidavit, without letters testamentary or letters of administration.RCW 11.62.030Verified Oct 3, 2026View source

Paid to: surviving spouse or surviving domestic partner

Limit: $1,000 held at the institution

The section permits the payment. It does not require the credit union to make it. The section sets further conditions.

Accounts handled elsewhere2

Global Retirement & Investment Services

A deceased member's investments (securities through LPL Financial)2

Global Mortgage Servicing Center

Mortgage and real estate loans, reviewed case by case; tell it whether you will keep or sell the property2

What Global CU's agreement and guidance say7

Wills, probate and small estates

Global does not accept a will to settle an account: the will goes to probate court, which appoints a Personal Representative. Where there is no probate, a Successor completing the small estate affidavit of the deceased person's state can settle the accounts.2

Powers of attorney

Global does not accept a power of attorney, because it terminates at the grantor's death.2

Who can get account information

Global discusses account details only with a joint owner, an account signer, or someone legally authorized to act for the estate. A Personal Representative must provide the Letters before Global releases any account information.2

What it does when notified

With no joint owner, automatic withdrawals are restricted and online access is discontinued.2

Global may place a hold on the account until it knows the identity of the successor.3

Payments after the death

Section 12.6 (Death or Incapacity) lets Global pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders a stop payment.3

Indemnity a claimant may have to give

Global "may require anyone claiming funds from an account of a deceased owner to indemnify us for any losses resulting from our honoring that claim."3

Deposits after the death

Federal benefit direct deposits (Social Security, VA) received after the date of death are returned to the paying agency.2

Checks payable to the deceased person "should be reissued in the name and capacity of the successor." If one cannot be, a Successor who is a member can deposit it once documentation is on file, and a non-member Successor can negotiate one drawn on a Global account with the legal documents.2

Section 12.6 covers "Social Security, Supplemental Security Income, pension, salary, and other such payments payable to the deceased" deposited after the death.3

Sources3

Download instructions for the whole estate

POD and joint accounts are processed within days of document verification.

Global CU's Legacy Support / Operations Support can be reached by phone at 1-800-525-9094 and email at LegacySupport@globalcu.org for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Global CU primary sources (16 pages reviewed). How we research.

Global CU death claims support

Legacy Support / Operations Support

Member Service Center (routes calls, takes messages)

1-800-525-909424 hours a day, 7 days a week

Mortgage Servicing Center

Special Credits (decedent's loan balances)

Hours

Monday-Friday 8:00 AM-6:00 PM AKT

Mailing address

Global Credit Union, Operations Support, PO Box 196613, Anchorage, AK 99519 (the Account Settlement Guide prints the ZIP without the +4; the corporate address on globalcu.org/support is PO Box 196613, Anchorage, AK 99519-6613. Express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)
Verified Sep 2026

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