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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→Global CU→When someone dies

What to do when a Global CU account holder dies

Contact Global CU — 9-step process, 8 required documents, and pod and joint accounts are processed within days of document verification. non-pod accounts follow the probate timeline of the decedent's state. post-death checks drawn on or before the date of death may still be paid for up to ten days after death under section 12.6 of the share account disclosure statement, so move quickly if a stop payment is needed.

Brand change

Alaska USA Federal Credit Union is the surviving legal entity of the merger legally completed August 1, 2022 with Global Credit Union (Spokane); it began operating under the Global Credit Union name on April 3, 2023 (its fifth name since 1948). The legal entity is Global Federal Credit Union. Same credit union, same member numbers and accounts -- a name change, not a new institution. Existing POD beneficiary designations, joint ownership, and trust titling carried over. Legacy Support (LegacySupport@globalcu.org, 800-525-9094) handles estate settlement for accounts opened under either former name. Effective April 2023.

The procedures below reflect Global CU's accounts. Account servicing may transfer as the change takes effect.

Global CU

Credit Union · Regional

globalcu.org→
Global CU logo

Member Service Center

Phone1-800-525-9094
EmailGlobalCUMSC@globalcu.org
Mailing Address

Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

International
+800-30804080
Home Loans / Mortgage Servicing Center
1-877-747-5073
Veterans Specialist
1-888-656-1792
Special Credits (collections on a decedent's loan)
1-800-992-2810
WebsiteLearn more→

Member Service Center

Phone1-800-525-9094
EmailGlobalCUMSC@globalcu.org
Mailing Address

Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

International
+800-30804080
Home Loans / Mortgage Servicing Center
1-877-747-5073
Veterans Specialist
1-888-656-1792
Special Credits (collections on a decedent's loan)
1-800-992-2810
WebsiteLearn more→

Legacy Support / Operations Support

Phone1-800-525-9094
Toll-Free1-800-525-9094
EmailLegacySupport@globalcu.org
Mailing Address

Global Credit Union, Operations Support, PO Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

Mortgage Servicing Center (decedent's mortgage or real estate loan)
1-877-747-5073
Special Credits (decedent's loan balances)
1-800-992-2810
WebsiteNotify online→
Verified Jul 2026

After a Global CU member dies, the Legacy Support / Operations Support manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Global CU provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.

Death claim process

Here is the step-by-step death claim process at Global CU:

Filing a claim

1
Read the Account Settlement Guide first -- Global publishes the whole process at https://www.globalcu.org/siteassets/pdfs/gcu-02867-b-account-settlement-guide.pdf, and it tells you which of the three claiming capacities you are in
2
Identify your capacity, because Global settles on capacity rather than on the will:
  • JOINT ACCOUNT OWNER -- takes the funds by right of survivorship. Global's guide states a joint owner may keep using the debit card and writing checks until the account is closed, and an active account is not closed without the joint owner's knowledge
  • SUCCESSOR -- settles the affairs where there is no probate, by completing the small estate affidavit of the state the decedent lived in. Global will help you locate the right affidavit
  • PERSONAL REPRESENTATIVE -- appointed by the probate court; Letters Testamentary (with a will) or Letters of Administration (without one) must be provided to Global before it releases any account information
3
Notify Global Credit Union Legacy Support:
  • Email LegacySupport@globalcu.org
  • Call 800-525-9094 (Member Service Center, 24/7/365; Operations Support is Mon-Fri 8am-6pm Alaska time / 9am-7pm Pacific)
  • Or visit any Global branch
4
Provide the death certificate and your capacity documents:
  • An ORIGINAL or CERTIFIED COPY of the death certificate is required. Global photocopies it and returns the original to you -- you do not lose the certificate
  • Successor: an original small estate affidavit for the decedent's state
  • Personal Representative: a copy of the Letters Testamentary or Letters of Administration
  • Trustee: a copy of the trust documents
  • Beneficiary: a copy of your current government-issued ID
  • Global does NOT accept a will to settle an account -- the will goes to probate court, which appoints the Personal Representative. A Power of Attorney is also not accepted, because it dies with the grantor
5
Expect Global to lock the account down while it works, and know what happens to money moving through it:
  • Federal benefit direct deposits (Social Security, VA) received after the date of death are returned to the paying agency -- Global is required to do this by the U.S. Treasury
  • An Alaska Permanent Fund Dividend direct deposit for the decedent will not be accepted; the Successor or Personal Representative claims it from the PFD division (907-465-2326, pfd.alaska.gov)
  • All direct deposits after the date of death are reviewed and may be returned -- notify the payors yourself
  • With no joint owner, automatic withdrawals are restricted and online access is discontinued
  • The Share Account Disclosure Statement (section 12.6, Death or Incapacity) lets Global pay or certify checks drawn on or before the date of death for up to TEN DAYS after death, unless someone claiming an interest in the account orders a stop payment
6
Settle each account on its own terms:
  • POD accounts: Global attempts to contact each designated beneficiary using the contact details on file; funds are paid in equal shares. If you believe you are a beneficiary and have not been contacted, call Global
  • Joint accounts: the surviving owner keeps the funds by right of survivorship; the member number is eventually retired
  • Certificates: a joint owner may move a certificate to another Global account of theirs, and otherwise certificates can be closed with NO early withdrawal penalty
  • IRAs and HSAs: Global contacts the beneficiary and MAILS forms to elect how funds are disbursed and how tax is withheld -- for a traditional IRA, that is the IRA Withdrawal Instruction (Form 80014, https://www.globalcu.org/siteassets/pdfs/00257_ira_withdrawal_instruction.pdf), where a beneficiary taking a death withdrawal signs on the IRA OWNER'S signature line and the withdrawal is coded IRS code 4
  • Trust accounts: an Operations Support Specialist reads the trust agreement, certification of trust, and amendments to decide whether the existing account is updated or a new one is opened
  • Loans: if Payment Protection covered the loan, Global files the claim once it receives the death certificate. Secured loans can be paid off, refinanced by whoever wants the collateral, sold by the estate, or the collateral surrendered. Unsecured debt falls to the co-borrower, or to the estate if there is none
  • Visa credit card: closed if the decedent was the primary cardholder (it stays open if there is a co-applicant), and an authorized user may NOT keep using the card -- destroy or return it
  • Mortgage and real estate loans: reviewed case by case; tell Global whether you intend to keep or sell the property so it can route the file (Mortgage Servicing Center 877-747-5073)
7
To open an ESTATE account, go to a branch in person:
  • The decedent must have been a Global member at the time of death
  • Bring the original or certified death certificate, Letters Testamentary or Letters of Administration, and the estate's EIN (get one at https://www.irs.gov)
  • The Share Account Disclosure Statement limits an estate account to TWO Personal Representatives as signatories
  • If you cannot reach a branch, call 800-525-9094 for alternatives
  • A Successor or Personal Representative may only run closing transactions in the decedent's personal account -- estate business must go through the estate account
8
Checks payable to the decedent: a Successor who is a Global member can deposit one into their own account once documentation is on file; a non-member Successor can negotiate a check drawn on a Global account with the legal documents. Global recommends a Personal Representative deposit them into an estate account, and can reissue a check drawn on a Global account
9
The Legacy Support Specialist provides an account settlement summary once the accounts are resolved

Required Documents

  • Original or certified copy of the death certificate (Global photocopies it and returns the original to you)
  • Government-issued photo ID for the claimant -- a named beneficiary must provide a copy of theirs
  • Successor: an original small estate affidavit for the state where the decedent lived (Global will help locate the correct affidavit)
  • Personal Representative: a copy of the Letters Testamentary or Letters of Administration -- Global releases no account information without them
  • Trustee: a copy of the trust document, certification of trust, and any amendments
  • Estate account: the estate's Employer Identification Number (EIN) plus the death certificate and Letters; a maximum of two Personal Representatives may be signatories
  • Business accounts: copies of the business documents
  • IRA / HSA beneficiaries: the disbursement-election and tax-withholding form Global mails you (traditional IRA: IRA Withdrawal Instruction, Form 80014, signed by the beneficiary on the IRA owner's signature line)

What to know at this institution

Global publishes a full Account Settlement Guide (https://www.globalcu.org/siteassets/pdfs/gcu-02867-b-account-settlement-guide.pdf), and it is unusually specific about the things that surprise executors. Global does NOT accept a will to settle an account -- the will goes to probate court, which appoints a Personal Representative, and only Letters Testamentary or Letters of Administration unlock the accounts. A Power of Attorney is likewise refused, because it terminates at the grantor's death. Global recognizes a third path, the SUCCESSOR: where there is no probate, a person completing the small estate affidavit of the decedent's state can settle the accounts, and Global will help locate the right affidavit -- an Alaska-headquartered institution serving AK, WA, AZ, ID, and CA, so the applicable affidavit varies by state. Section 12.6 (Death or Incapacity) of the Share Account Disclosure Statement lets Global keep paying or certifying checks drawn on or before the date of death for up to TEN DAYS after death, unless someone with an interest in the account orders a stop payment. Two money flows get pulled back: federal benefit direct deposits (Social Security, VA) received after death are returned to the paying agency at the U.S. Treasury's direction, and the decedent's Alaska Permanent Fund Dividend deposit is refused outright -- the Successor or Personal Representative must claim the PFD from the state (907-465-2326, pfd.alaska.gov). Certificates are a bright spot: they can be closed with no early withdrawal penalty, or moved by a joint owner to another Global account. IRA and HSA beneficiaries are contacted by Global and mailed the disbursement and withholding election forms; the traditional-IRA death withdrawal runs on the IRA Withdrawal Instruction (Form 80014), where the beneficiary signs on the IRA owner's signature line and the distribution is coded IRS code 4. Estate accounts must be opened at a branch, require the estate's EIN, and are capped at two Personal Representative signatories.

Download instructions for the whole estate→

Prepare your letter of instruction to Global CU

Global CU accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Global CU's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Expected timelines at Global CU: POD and joint accounts are processed within days of document verification. Non-POD accounts follow the probate timeline of the decedent's state. Post-death checks drawn on or before the date of death may still be paid for up to ten days after death under section 12.6 of the Share Account Disclosure Statement, so move quickly if a stop payment is needed. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Global CU requires several documents to process a claim, including Original or certified copy of the death certificate (Global photocopies it and returns the original to you), Government-issued photo ID for the claimant -- a named beneficiary must provide a copy of theirs, and Successor: an original small estate affidavit for the state where the decedent lived (Global will help locate the correct affidavit), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

No. Global's Payable On Death Beneficiary Designation -- page 3 of the Membership Application and Master Account/Account Access Agreements, form GCU SYM 02181 (https://www.globalcu.org/siteassets/pdfs/masteraccountagr.pdf) -- has no percentage column. It states in terms that where there is more than one beneficiary, the funds are distributed in EQUAL SHARES. That makes it different from Global's own IRA beneficiary forms, which use primary, secondary, and tertiary tiers each totaling 100 percent. If your plan calls for unequal shares of a Global deposit account, the account has to pass some other way -- retitled into a revocable trust that sets the shares, or through the estate under your will. The POD form also states that only the PRIMARY member may designate beneficiaries; a joint owner cannot add or change one, even though they can transact on the account.

Global's Account Settlement Guide is explicit on both. Federal benefit direct deposits (Social Security, VA) that land after the date of death are RETURNED to the paying agency -- the U.S. Treasury requires Global to do this, so the money is not yours to keep even if it is sitting in the account. The decedent's Alaska Permanent Fund Dividend deposit is not accepted at all; a Successor or Personal Representative must claim the PFD from the state directly (907-465-2326, pfd.alaska.gov). All direct deposits after the date of death are reviewed and may be clawed back, so notify the payors yourself rather than waiting. Separately, section 12.6 (Death or Incapacity) of the Share Account Disclosure Statement lets Global keep paying checks drawn on or before the date of death for up to ten days after death unless someone with an interest in the account orders a stop payment.

Global does not accept a will to settle a deceased member's account -- the will goes to probate court, which appoints a Personal Representative, and Global releases account information only against Letters Testamentary or Letters of Administration. A Power of Attorney is refused too, because it terminates at the grantor's death. Global's Account Settlement Guide recognizes a third path: the SUCCESSOR, a person who settles the affairs where there is no probate by completing the small estate affidavit of the state the decedent lived in. Global will help you locate the right affidavit -- it serves Alaska, Washington, Arizona, Idaho, and California, and the affidavit and its limits differ in each. Start with Legacy Support at LegacySupport@globalcu.org or 800-525-9094 and say up front which capacity you are claiming in, because that determines the entire document list.

It depends on which mechanism you use, and this is the sharpest planning trap at a credit union. For a PAYABLE ON DEATH designation, the beneficiary can be a trust -- the form has an explicit "Entity (trust, estate, charity)" beneficiary type and accepts an EIN in place of an SSN -- and the trust does not need to qualify for membership, because POD funds are only paid out after your death. For a TRUST ACCOUNT titled in the name of the trust, NCUA rules require that all grantors/trustors OR all trust beneficiaries be eligible for Global membership. Global's field of membership covers people who live, work, worship, or attend school in Alaska, Washington, Maricopa County AZ, Kootenai County ID, or San Bernardino County CA, plus Department of Defense employees worldwide and immediate family of members. A trust whose people fall entirely outside that field can be a POD beneficiary but cannot hold the account. Call 800-525-9094 to confirm.

Global comes to you. Its Account Settlement Guide says Global attempts to contact anyone designated as a beneficiary -- on member accounts, IRAs, and HSAs -- using the contact information given at the time of designation, and then MAILS the beneficiary the forms to elect how the funds are disbursed and how tax is withheld. Do not draft your own instruction. For a traditional IRA, that form is the IRA Withdrawal Instruction (Form 80014, https://www.globalcu.org/siteassets/pdfs/00257_ira_withdrawal_instruction.pdf): a beneficiary taking a death withdrawal signs on the IRA OWNER'S signature line and the distribution is coded IRS code 4, and the form also carries the direct-transfer option to move the money to an inherited IRA held in the deceased owner's name for your benefit. If you believe you are a beneficiary and Global has not contacted you -- stale address on an old Alaska USA designation is the usual reason -- call 800-525-9094. Note that an HSA cannot pass to a trust, and a non-spouse HSA beneficiary receives a taxable distribution rather than an inherited account.

Global CU's Legacy Support / Operations Support can be reached by phone at 1-800-525-9094 and email at LegacySupport@globalcu.org for questions throughout the claims process.

When the deceased had multiple Global CU accounts, some may need separate claims while others can be handled together. The Legacy Support / Operations Support can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • globalcu.org

Data sourced from Global CU primary sources (22 pages reviewed). How we research.

Global CU

Credit Union · Regional

globalcu.org→
Global CU logo

Member Service Center

Phone1-800-525-9094
EmailGlobalCUMSC@globalcu.org
Mailing Address

Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

International
+800-30804080
Home Loans / Mortgage Servicing Center
1-877-747-5073
Veterans Specialist
1-888-656-1792
Special Credits (collections on a decedent's loan)
1-800-992-2810
WebsiteLearn more→

Member Service Center

Phone1-800-525-9094
EmailGlobalCUMSC@globalcu.org
Mailing Address

Global Credit Union, P.O. Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

International
+800-30804080
Home Loans / Mortgage Servicing Center
1-877-747-5073
Veterans Specialist
1-888-656-1792
Special Credits (collections on a decedent's loan)
1-800-992-2810
WebsiteLearn more→

Legacy Support / Operations Support

Phone1-800-525-9094
Toll-Free1-800-525-9094
EmailLegacySupport@globalcu.org
Mailing Address

Global Credit Union, Operations Support, PO Box 196613, Anchorage, AK 99519-6613 (express deliveries: 4000 Credit Union Drive, Anchorage, AK 99503)

Mortgage Servicing Center (decedent's mortgage or real estate loan)
1-877-747-5073
Special Credits (decedent's loan balances)
1-800-992-2810
WebsiteNotify online→
Verified Jul 2026

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