What to do when a Fulton Bank account holder dies
Contact Fulton Bank's Fulton Private Bank Trust and Estate Services — 4-step process, 9 required documents, and 7-14 business days after all documents are received
Phone1-800-385-8664
Mailing Address
Fulton Bank, N.A., P.O. Box 94, East Petersburg, PA 17520
WebsiteLearn more→
Fulton Private Bank Trust and Estate Services
Phone1-800-385-8664
Mailing Address
Fulton Financial Advisors, One Penn Square, P.O. Box 4887, Lancaster, PA 17602
Personal Investment Planning
Fulton Financial Advisors
Fulton Financial Advisors (Transfer Agent)
WebsiteLearn more→
Death Claims
Phone1-800-385-8664
Toll-Free1-800-385-8664
Mailing Address
Fulton Bank, N.A., P.O. Box 94, East Petersburg, PA 17520
Verified Apr 2026
After a Fulton Bank account holder dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Fulton Bank's Fulton Private Bank Trust and Estate Services at 1-800-385-8664 with the proper legal authority documents.
Before contacting Fulton Bank, have the account holder's full name, date of birth, and any available account numbers ready. A certified death certificate is required to initiate the claim.
Deposit, investment & retirement accounts
The death claim process at Fulton Bank works as follows:
Filing a claim
1
Contact Fulton Bank at 1-800-385-8664 or visit a financial center to notify them of the account holder's death
2
Gather required documents based on account type:
- POD beneficiary accounts: certified death certificate and beneficiary government-issued ID
- Joint accounts with right of survivorship: certified death certificate to remove deceased from account
- Accounts without beneficiary: Letters Testamentary or Letters of Administration from probate court
- Trust accounts: certified death certificate, trust documentation, and successor trustee identification
- IRA accounts: certified death certificate, beneficiary ID, and IRA distribution or transfer forms
3
Submit all required documents at a financial center or by mail as directed
4
Fulton Bank will review documentation and process the claim
Required Documents
- Certified death certificate
- Valid government-issued photo ID for the claimant (beneficiary, executor, or successor trustee)
- Account information for the deceased
- For accounts without beneficiary: Letters Testamentary or Letters of Administration
- For small estates: small estate affidavit (state-specific requirements apply)
- For trust accounts: trust documentation including successor trustee provisions
- For trust accounts: government-issued ID for the successor trustee
- For IRA accounts: IRA distribution or transfer forms
- Written instructions regarding distribution preference
Visiting a Fulton Bank financial center in person is recommended for the most efficient estate settlement process. For complex estates or trust accounts, contact Fulton Private Bank Trust and Estate Services for specialized assistance. Estate Settlement Officers at Fulton Private Bank can guide families through the full settlement process. Distribution options include transfer to an existing or new Fulton Bank account or a cashier's check.
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust. When a borrower dies, the loan obligation transfers with the property to whoever inherits it. Under the federal Garn-St. Germain Act, the lender cannot accelerate the loan or call it due when the property transfers to a surviving spouse, child, or the borrower’s revocable trust.
1
Notify Fulton Bank of the borrower's death by calling Fulton Mortgage at 1-800-220-9034 or general customer service at 1-800-385-8664
2
Provide initial identification and documentation:
- Deceased borrower's full legal name, Social Security number, and loan number
- Certified copy of the death certificate
3
Request the Successor in Interest application and provide documentation proving your ownership interest in the property (e.g., probated will, court order, deed, or trust document)
4
Fulton will review your documentation and confirm your status as a Successor in Interest
5
Once confirmed, discuss available options with Fulton Bank:
- Continue making payments on the existing loan
- Apply for loss mitigation
- Assume the loan, refinance, or pay off the balance
6
Continue making monthly mortgage payments during the review process to avoid default
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving ownership interest in the property (probated will, court order, recorded deed, or trust document)
- Letters Testamentary or Letters of Administration (if going through probate)
- Marriage certificate (if surviving spouse)
- Trust document showing successor trustee or beneficiary (if applicable)
Under the federal Garn-St. Germain Depository Institutions Act (12 U.S.C. 1701j-3), Fulton Bank cannot enforce a due-on-sale clause when the property transfers to a surviving spouse, child, relative upon death, or the borrower's revocable living trust. Confirmed Successors in Interest are treated as borrowers under CFPB mortgage servicing rules and are entitled to account information and loss mitigation options. General customer service: 1-800-385-8664.
Processing timelines at Fulton Bank: 7-14 business days after all documents are received. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.
Fulton Bank requires several documents to process a claim, including Certified death certificate, Valid government-issued photo ID for the claimant (beneficiary, executor, or successor trustee), and Account information for the deceased, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
A POD (Payable on Death) designation names a beneficiary who receives account funds upon your death while you retain full ownership during your lifetime. Trust ownership retitles the account to your trust, making the trust the legal owner. Trust ownership provides more control over distribution terms and avoids potential conflicts between POD designations and trust instructions.
Heirs or personal representatives should notify Fulton Mortgage at 1-800-220-9034 or general customer service at 1-800-385-8664 and submit a certified death certificate. Under the Garn-St. Germain Act, Fulton Bank cannot enforce the due-on-sale clause when property transfers to a surviving spouse, child, relative, or the borrower's revocable living trust. Confirmed Successors in Interest can continue payments, apply for loss mitigation, assume the loan, refinance, or pay off the balance.
Fulton Bank's Death Claims can be reached by phone at 1-800-385-8664 for questions throughout the claims process.
Multiple Fulton Bank accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Fulton Private Bank Trust and Estate Services to confirm what applies.
Phone1-800-385-8664
Mailing Address
Fulton Bank, N.A., P.O. Box 94, East Petersburg, PA 17520
WebsiteLearn more→
Fulton Private Bank Trust and Estate Services
Phone1-800-385-8664
Mailing Address
Fulton Financial Advisors, One Penn Square, P.O. Box 4887, Lancaster, PA 17602
Personal Investment Planning
Fulton Financial Advisors
Fulton Financial Advisors (Transfer Agent)
WebsiteLearn more→
Death Claims
Phone1-800-385-8664
Toll-Free1-800-385-8664
Mailing Address
Fulton Bank, N.A., P.O. Box 94, East Petersburg, PA 17520
Verified Apr 2026
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