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FirstBank (Tennessee)

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What to do when a FirstBank (Tennessee) account holder dies

Report the death to FirstBank (Tennessee)'s Customer Contact Center at 1-800-413-4211

What happens to FirstBank (Tennessee) accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with FirstBank (Tennessee)'s Customer Contact Center (1-800-413-4211) to claim the funds.

To start, call FirstBank (Tennessee) at 1-800-413-4211. Have the account holder's full name, account numbers, and the death certificate ready before you call.

Death claim process

Here is the step-by-step death claim process at FirstBank (Tennessee):

Filing a claim

1
Tell FirstBank of the death promptly. The deposit agreement asks owners to notify the bank "promptly if any person with a right to withdraw funds from your account(s) dies".
2
The Customer Contact Center is 1-800-413-4211, Monday to Friday 7 am to 6 pm and Saturday 7 am to 4 pm Central. Written notices go to FirstBank, Customer Service, 1221 Broadway Avenue, Suite 1300, Nashville, TN 37203.
3
Until FirstBank knows of the death and has had a reasonable opportunity to act, it may keep honoring the account's checks, items and instructions.
4
FirstBank may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders it to stop payment.
5
Who takes the account depends on its form of ownership and any beneficiary designation on the account records, under the terms for the state where the account's branch is.

What happens to each kind of account6

Joint account with survivorship

Under the Tennessee, Georgia and Kentucky terms, the owners of a joint account with survivorship intend that at a death the balance belongs to the survivors. Two or more survivors own it as joint tenants with survivorship.1

Under the Alabama terms, at a party's death a multiple-party account with right of survivorship passes to the surviving parties. A surviving spouse takes the deceased party's share when two or more parties survive.1

Joint account without survivorship

A joint account without survivorship creates no right of survivorship by being opened. Under the Alabama terms, the deceased party's ownership passes as part of the deceased party's estate.1

Account in one name

Under the Alabama terms, at the death of the party to a single-party account, ownership passes as part of the party's estate.1

Payable-on-death account

Under the Tennessee and Georgia terms, beneficiaries of a Revocable Trust or Pay-On-Death Account withdraw only after everyone who created the account has died, and only if then living. Two or more take in equal shares without survivorship.1

Under the Alabama terms, a pay-on-death account passes at the last party's death to the designated beneficiaries and is not part of the estate. The Kentucky terms add that any required release-of-funds procedures must be completed first.1

Fiduciary account

An account may be opened and maintained by executors, administrators or conservators under court orders, or by a trustee under a written trust agreement. FirstBank does not monitor or enforce the terms of the trust or letters.1

Custodial account (UTMA/UGMA)

The funds in a UTMA account are owned by the child. Before the child comes of age only the custodian or successor custodian can reach them.1

State requirements FirstBank (Tennessee) statesKentucky

Kentucky

For an account held at a Kentucky branch, FirstBank reserves the right to prevent withdrawal at the death of any owner until all required release-of-funds procedures are completed.1

State law on paying a balance without lettersGeorgia, Kentucky, Tennessee

Georgia

O.C.G.A. § 7-1-239

Georgia law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.O.C.G.A. § 7-1-239Verified Oct 3, 2026View source

Paid to: the surviving spouse; else the children; else the father and mother; else the brothers and sisters (subsection (b))

Limit: $15,000 held at the institution

Paid to: providers of funeral services and of services for the last illness (subsection (c))

Limit: $15,000 held at the institution

When: if no application for the deposit is made by any person named in subsection (b) of this Code section within 45 days from the death of the intestate depositor

The section applies where the person died without a will. The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Kentucky

KRS 391.030(2)

Kentucky law directs a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.KRS 391.030(2)Verified Oct 3, 2026View source

Paid to: surviving spouse

Limit: $2,500 in total from every holder

The section sets further conditions.

Tennessee

T.C.A. § 45-2-708

Tennessee law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 45-2-708Verified Oct 3, 2026View source

Limit: $15,000 held at the institution

When: 30 days after the death

Paid to: the executor named in any will known to the institution; in the absence of knowledge of a purported will naming a surviving executor: a creditor for expenses of the funeral; a creditor for the expenses of the last illness; the surviving spouse; the next of kin

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

T.C.A. § 30-2-103(b)(2)

Tennessee law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.T.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View source

Limit: $10,000 held at the institution

When: six (6) months have passed since the decedent's death without an application being made for the appointment of a personal representative

Paid to: the surviving spouse of a decedent or a trust for the benefit of the surviving spouse; if no surviving spouse exists, the surviving children of the decedent as tenants in common or a trust for the benefit of any surviving children (in that order)

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Accounts handled elsewhere2

FirstBank Trust Services

Estate settlement and trust administration2

Card Services Center

FirstBank credit card accounts3

What FirstBank (Tennessee) provides to the estate1

Statement copies

Statement reprints cost $5 without images and $10 with images, and account research is $20 an hour with a $25 minimum.4

What FirstBank (Tennessee)'s agreement and guidance say9

Telling the institution

Owners agree to notify FirstBank promptly if anyone with a right to withdraw funds from the account dies or is adjudicated incompetent.1

Payments after the death

FirstBank may honor checks and instructions until it knows of the death and has had a reasonable opportunity to act, and may pay checks drawn on or before the date of death for up to ten days after it.1

Powers of attorney

A power of attorney continues until the owner's death, and an additional authorized signatory's or authorized signer's authority ends at the owner's death. FirstBank may honor their transactions until it has notice and a reasonable opportunity to act.1

Debts owed to the institution

FirstBank may set off the account against a due and payable debt any owner owes it. The right does not apply to an IRA or similar account, or where the debtor's right of withdrawal arises only in a representative capacity.1

Holds and legal process

When served with a levy, garnishment or similar order, FirstBank may freeze the account until a final court determination, and its costs of responding may be charged to the account.1

Dormant and unclaimed accounts

FirstBank charges $5 a cycle on a dormant account with a balance below $1,000 and no activity for 18 months, and an escheatment fee of $100. Once funds are surrendered to the state, the claim is made to the state.4, 1

Fees

An account closed within six months of opening carries a $15 closing fee, and an account verification costs $25.4

Which state governs the account

The agreement is subject to federal law and Tennessee law. Disputes not subject to arbitration go to the state and federal courts in Nashville, Tennessee.1

Arbitration

The agreement's binding arbitration provision reaches the owners' heirs, trustees and other representatives as well as the owners.1

Not in FirstBank (Tennessee)'s published guidance9

  • A department for deceased-customer accounts
  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • A mailing address for claim documents
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure
  • Which court appointment document it accepts

Sources4

Download instructions for the whole estate

FirstBank (Tennessee)'s Customer Contact Center can be reached by phone at 1-800-413-4211 for questions throughout the claims process.

Sources

(2)·

Data sourced from FirstBank (Tennessee) primary sources (28 pages reviewed). How we research.

FirstBank (Tennessee) death claims support

Customer Contact Center

Hours

Monday-Friday 7:00 AM-6:00 PM CT; Saturday 7:00 AM-4:00 PM CT

Mailing address

FirstBank, Customer Service, 1221 Broadway Avenue, Suite 1300, Nashville, TN 37203
Verified Oct 2026

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