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What to do when a First Financial Bank account holder dies

Report the death to First Financial Bank's Customer Care Center at 1-855-660-5862

What happens to First Financial Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with First Financial Bank's Customer Care Center (1-855-660-5862) to claim the funds.

Death claim process

To file a claim after an account holder's death, here is what First Financial Bank requires:

Filing a claim

1
Report the death promptly: call the Customer Care Center at 855-660-5862 or tell the branch that carries the account.
2
Provide initial identification:
  • The deceased person's account number or Social Security number
  • Your relationship to the deceased person and your legal authority (P.O.D. beneficiary, executor, administrator or successor trustee)
3
Ask the branch to place a stop payment if outstanding checks should not be paid.
4
Complete the distribution or claim forms the banker provides.

What happens to each kind of account7

Account in one name

On a single-party account without a P.O.D. designation, the balance passes through the estate, and the bank asks for Letters Testamentary or Letters of Administration.1

Payable-on-death account

A single-party account with a P.O.D. designation passes to the P.O.D. beneficiaries and is not part of the estate. The beneficiary presents the death certificate and photo ID.1

A trust account passes to the named beneficiary on the death of the last surviving trustee, outside the trustee's estate. The successor trustee presents the trust agreement, the death certificate and ID.1

Joint account with survivorship

On a multiple-party account with right of survivorship, ownership passes to the surviving parties. A P.O.D. designation on the account pays only after the last surviving party dies.1

Joint account without survivorship

The parties own the account in proportion to their net contributions, and the deceased party's share passes through that party's estate under the will or by intestacy.1

Convenience account

On a convenience account, the convenience signer does not own the account, and the balance passes through the last surviving party's estate.1

Fiduciary account

Under the Fiduciary Accounts clause, the bank does not monitor or enforce the terms of a trust or of letters issued to an executor or administrator, and is not responsible for a fiduciary's misuse of funds.1

Loan

Mortgage, home equity and consumer loans stay with the estate; the balance does not disappear at death. A successor who inherits the home must contact the servicing branch to be recognized.2

State law on paying a balance without lettersTexas

Texas

Tex. Est. Code § 152.051

Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Accounts handled elsewhere1

First Financial Wealth Management (formerly First Financial Trust)

Accounts already under its management; it can serve as executor or co-executor3

What First Financial Bank's agreement and guidance say5

Telling the institution

Under the Death or Incompetence clause, the bank keeps honoring checks, items and instructions until it knows of the death and has had a reasonable opportunity to act on that knowledge.1

On a convenience account, the bank may pay funds to a convenience signer before it receives notice of the last surviving party's death.1

Payments after the death

Checks drawn on or before the date of death may keep clearing for up to ten days after the death unless someone claiming an interest in the account orders the bank to stop payment.1

Deposits after the death

Under the Reimbursement of Federal Benefit Payments clause, if the bank must return a benefit payment to the federal government, it may deduct that amount from the account or from any other account the same person holds at First Financial, without prior notice.1

Disputes between claimants

Under the Resolving Account Disputes clause, the bank may place an administrative hold on the funds when an account is subject to a claim adverse to survivors or beneficiaries, until a legal proceeding resolves the claim or the bank receives satisfactory evidence the dispute is settled.1

Wills, probate and small estates

The account selection on file (the Uniform Single-Party or Multiple-Party Account Selection Form) drives the payout path, not the will.1

Not in First Financial Bank's published guidance4

  • A procedure for reporting a death
  • A claim form to download
  • Whether the death certificate must be certified
  • A list of required documents

Sources3

Download instructions for the whole estate

First Financial Bank's Customer Care Center can be reached by phone at 1-855-660-5862 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from First Financial Bank primary sources (18 pages reviewed). How we research.

First Financial Bank death claims support

Customer Care Center (estate and deceased-account inquiries)

24-Hour Automated Telephone Banking

1-800-588-492524 hours a day, 7 days a week

Hours

Monday-Friday 8:00 AM-7:00 PM

Mailing address

400 Pine Street, P.O. Box 701, Abilene, TX 79601
Verified Sep 2026

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