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OverviewPreparing your estateWhen someone dies
OverviewPreparing your estateWhen someone dies
SimplyTrust forms
Letter of Instruction
Home→Financial Institutions→First Financial Bank→When someone dies

What to do when a First Financial Bank account holder dies

Contact First Financial Bank's First Financial Trust & Asset Management Company — 6-step process, 7 required documents, and varies based on the account selection on file and the documentation. checks drawn on or before the date of death may keep clearing for up to ten days after death unless stopped. p.o.d. and survivorship claims with complete documentation are typically processed within a few business days. probated estates depend on court timelines, and a disputed account can be held until the dispute is resolved.

First Financial Bank

Subsidiary of First Financial Bankshares, Inc.

ffin.com→
First Financial Bank logo

Customer Care Center

Phone1-855-660-5862
Emailsupport@ffin.com
Mailing Address

400 Pine Street, Suite 310, Abilene, TX 79601

24-Hour Automated Telephone Banking
1-800-588-4925
Employee Directory
1-800-588-7000
Online and Mobile Banking Support
1-888-588-2623
WebsiteLearn more→

First Financial Trust & Asset Management Company

WebsiteLearn more→

Death Claims / Customer Care Center

Phone1-855-660-5862
Toll-Free1-855-660-5862
Mailing Address

400 Pine Street, Suite 310, Abilene, TX 79601

Verified Jul 2026

What happens to First Financial Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with First Financial Bank's First Financial Trust & Asset Management Company (1-855-660-5862) to claim the funds.

The first step is contacting First Financial Bank at 1-855-660-5862 with the account holder's full name, account numbers, and a certified death certificate in hand.

Death claim process

To file a claim after an account holder's death, here is what First Financial Bank requires:

Filing a claim

1
Notify First Financial promptly: call the Customer Care Center at 855-660-5862 or tell the branch that carries the account (https://ffin.com/locations/). Under the Death or Incompetence clause of the bank's Consumer Account Information Booklet, the bank keeps honoring checks, items, and instructions until it knows of the death and has had a reasonable opportunity to act on that knowledge
2
Expect checks drawn on or before the date of death to keep clearing for up to ten (10) days after the death unless someone claiming an interest in the account orders the bank to stop payment -- ask the branch to place a stop if outstanding checks should not be paid
3
Provide initial identification:
  • Certified copy of the death certificate
  • Your government-issued photo ID
  • The deceased's account number or Social Security number
  • Your relationship to the deceased and your legal authority (P.O.D. beneficiary, executor, administrator, or successor trustee)
4
The account selection on file drives the payout path (Uniform Single-Party or Multiple-Party Account Selection Form notice):
  • Single-Party Account with P.O.D.: the account passes to the P.O.D. beneficiaries and is not part of the estate -- present the death certificate and your ID
  • Multiple-Party Account with Right of Survivorship: ownership passes to the surviving parties; a P.O.D. designation pays only after the last surviving party dies
  • Trust Account: the account passes to the named beneficiary on the death of the last surviving trustee, outside the trustee's estate; the successor trustee presents the trust agreement, death certificate, and ID
  • Single-Party Account without P.O.D.: the balance passes through the estate -- provide Letters Testamentary or Letters of Administration
  • Small estate: a Texas Small Estate Affidavit may be used for an intestate estate whose assets (excluding homestead and exempt property) do not exceed $75,000, filed no earlier than 30 days after death (Tex. Est. Code ch. 205, § 205.001)
5
Complete the distribution or claim forms the banker provides; First Financial does not publish a downloadable death claim form
6
If heirs disagree, expect a hold: the bank may place an administrative hold on the funds when an account is subject to a claim adverse to survivors or beneficiaries, until a legal proceeding resolves the claim or the bank receives satisfactory evidence the dispute is settled (Resolving Account Disputes clause)

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the claimant
  • Deceased account holder's account number or Social Security number
  • Letters Testamentary or Letters of Administration (if probate is required)
  • Texas Small Estate Affidavit (intestate estates of $75,000 or less excluding homestead and exempt property, filed at least 30 days after death -- Tex. Est. Code § 205.001)
  • Trust agreement or Certification of Trust (if the account is a trust account)
  • Proof of relationship to deceased

What to know at this institution

First Financial Bank does not publish a dedicated deceased-account page or a downloadable death claim form; estate matters run through the branch that holds the account and the Customer Care Center at 855-660-5862. The governing terms are in the bank's Consumer Account Information Booklet ("Your Deposit Account"): the Death or Incompetence clause (ten-day check window after notice), the Uniform Single-Party or Multiple-Party Account Selection Form notice (six account types, each with its own death disposition), the Fiduciary Accounts clause (the bank does not monitor or enforce the terms of a trust or of letters issued to an executor or administrator, and is not responsible for a fiduciary's misuse of funds), and the Resolving Account Disputes clause (administrative hold when survivors or beneficiaries make adverse claims). Mortgage, home equity, and consumer loans stay with the estate: the balance does not disappear at death, and a successor who inherits the home must contact the servicing branch to be recognized. Under the Garn-St. Germain Act the lender cannot call the loan when the home passes to a spouse, child, or the borrower's revocable trust. For accounts already under management, contact the nearest First Financial Trust office (https://ffin.com/wealth-management/trust-offices/). First Financial Trust has been managing trusts and estates since 1927 and has the legal authority to serve as executor or co-executor.

Download instructions for the whole estate→

Prepare your letter of instruction to First Financial Bank

First Financial Bank accepts a claimant-drafted letter of instruction. We draft it for you — addressed to First Financial Bank's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Processing timelines at First Financial Bank: Varies based on the account selection on file and the documentation. Checks drawn on or before the date of death may keep clearing for up to ten days after death unless stopped. P.O.D. and survivorship claims with complete documentation are typically processed within a few business days. Probated estates depend on court timelines, and a disputed account can be held until the dispute is resolved. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Documentation required by First Financial Bank includes Certified copy of the death certificate, Government-issued photo ID for the claimant, and Deceased account holder's account number or Social Security number, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

The one you check on the Uniform Single-Party or Multiple-Party Account Selection Form when the account is opened or updated. First Financial's Consumer Account Information Booklet spells out the effect of each choice: a single-party account with a P.O.D. designation passes to the named beneficiaries and is not part of your estate; a single-party account without P.O.D. passes through your estate under your will or by intestacy; a multiple-party account with right of survivorship passes to the surviving parties; a multiple-party account with survivorship and P.O.D. pays the beneficiaries only after the last surviving party dies; and a trust account passes to the named beneficiary on the death of the last surviving trustee. A convenience signer owns nothing at your death unless that same person is also named a P.O.D. payee or trust beneficiary. Your will may not control funds held in these accounts.

In a branch. Bring government-issued photo ID and the full legal name, date of birth, Social Security number, and address for each beneficiary, plus the percentage split if you name more than one. The banker records the P.O.D. designation by setting the account type on the Uniform Single-Party or Multiple-Party Account Selection Form. Texas is a community property state, so spousal consent may be required. Traditional and Roth IRAs use a separate beneficiary designation form -- the deposit-account P.O.D. election does not carry over. First Financial does not offer online beneficiary management.

Visit the branch that holds the accounts with your full trust agreement or a Certification of Trust, government-issued ID for each trustee, and the trust tax identification number (a revocable trust generally uses the grantor's Social Security number). The banker retitles the account as a Trust Account on the account selection form, with the trustees as the parties. Revoke any existing P.O.D. designation on an account you retitle -- a trust account passes to the beneficiary named on it when the last surviving trustee dies, outside the trustee's estate. Traditional and Roth IRAs cannot be retitled to a trust; name the trust as beneficiary instead. Mortgages and home equity loans are debts, not assets, and are not retitled.

Notify the branch or the Customer Care Center at 855-660-5862 promptly. Under the Death or Incompetence clause of the account agreement, First Financial keeps honoring checks, items, and instructions until it knows of the death and has had a reasonable opportunity to act, and it may pay checks drawn on or before the date of death for up to ten days afterward unless someone claiming an interest in the account orders a stop payment. After that, the account selection on file controls: P.O.D. beneficiaries and surviving parties present a certified death certificate and photo ID; an estate account requires Letters Testamentary or Letters of Administration; a successor trustee presents the trust agreement. If survivors or beneficiaries make competing claims, the bank may place an administrative hold on the funds until the dispute is resolved.

Yes. First Financial Trust & Asset Management Company, the bank's trust company, has managed trusts and estates since 1927 and has the legal authority to serve as executor or co-executor. It handles estate administration, trust management, investment management, real estate management, and oil and gas management, and operates nine trust offices across Texas -- Abilene, Beaumont, Bryan/College Station, Fort Worth, Houston, Odessa, San Angelo, Stephenville, and Sweetwater. The trust company converted from a national charter to a Texas state charter on April 22, 2024, alongside the bank. If a First Financial trust office already administers the account, route a death notice there rather than to the branch.

First Financial Bank's Death Claims / Customer Care Center can be reached by phone at 1-855-660-5862 for questions throughout the claims process.

When the deceased had multiple First Financial Bank accounts, some may need separate claims while others can be handled together. The First Financial Trust & Asset Management Company can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·Updated July 12, 2026

Sources

  • ffin.com
  • investorrelations.ffin.com

Data sourced from First Financial Bank primary sources (16 pages reviewed). How we research.

First Financial Bank

Subsidiary of First Financial Bankshares, Inc.

ffin.com→
First Financial Bank logo

Customer Care Center

Phone1-855-660-5862
Emailsupport@ffin.com
Mailing Address

400 Pine Street, Suite 310, Abilene, TX 79601

24-Hour Automated Telephone Banking
1-800-588-4925
Employee Directory
1-800-588-7000
Online and Mobile Banking Support
1-888-588-2623
WebsiteLearn more→

First Financial Trust & Asset Management Company

WebsiteLearn more→

Death Claims / Customer Care Center

Phone1-855-660-5862
Toll-Free1-855-660-5862
Mailing Address

400 Pine Street, Suite 310, Abilene, TX 79601

Verified Jul 2026

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