
What to do when a First Command account holder dies
Report the death to First Command's Financial Services at 1-800-443-2104
After an account holder at First Command dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact First Command's Financial Services at 1-817-731-8621 with the proper legal authority documents.
Death claim process
To file a claim after an account holder's death, here is what First Command requires:
Filing a claim
- Transfer-on-death accounts: proof of identity as the named beneficiary
- Accounts without a transfer-on-death designation: Letters Testamentary or Letters of Administration from the probate court
- Trust accounts: proof of successor trustee status and the trust documents
Required Documents
- Copy of the death certificate
- Government-issued photo ID for the claimant
- Letters Testamentary or Letters of Administration, when there is no transfer-on-death or P.O.D. designation
- Trust documents and proof of successor trustee status, for trust accounts
- A distribution request acceptable to First Command Bank as IRA custodian, for an IRAPlus any other documentation the custodian requires.
What happens to each kind of account7
- Investment account
With a transfer-on-death designation, the named beneficiary provides the death certificate and government-issued ID, and the assets settle through Pershing LLC. Without one, Letters Testamentary or Letters of Administration are required.1
- Payable-on-death account
On a First Command Bank deposit account, the ownership type the owner selected on the Uniform Single-Party or Multiple-Party Account Selection Form decides where the balance goes. A P.O.D. payee claims with a death certificate and ID.2
- Account in one name
A single-party deposit account with no P.O.D. designation passes as part of the estate, under the will or by intestacy.2
- Trust account
The successor trustee provides proof of succession and the trust documents before any funds are released.1
- IRA
The named beneficiary claims on the beneficiary designation filed with First Command Bank as custodian. No payment is made until the beneficiary provides a proper distribution request acceptable to the custodian and any other documentation it requires.3, 4
- Certificate of deposit
The Depository Agreement says that in certain circumstances, such as the death of an owner, the law permits, or in some cases requires, waiver of the early withdrawal penalty. The penalty is otherwise 90 days of interest at one year or less remaining, 180 days above one year, and 365 days above three years.2
- Fiduciary account
Fiduciary accounts require documentation satisfactory to the bank authorizing the person to act as fiduciary before the account is established. The bank takes on no duty to monitor or enforce the terms of a trust or letters.1
State law on paying a balance without lettersTexas
- Texas
Tex. Est. Code § 152.051
Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere3
- First Command Bank Personal Banking
First Command Bank deposit accounts1
Phone: 1-888-763-7600
Hours: Monday-Friday 7:00 AM-midnight CT; Saturday 9:00 AM-3:00 PM CT
- First Command Bank Trust Services
Trusts for which First Command Bank is the trustee1
Phone: 1-888-763-7603
- Pershing LLC
Custody and clearing of First Command brokerage and advisory accounts; transfers to beneficiaries settle through it1
What First Command's agreement and guidance say4
- Telling the institution
The Depository Agreement requires notice when any person with a right to withdraw funds dies or becomes legally incompetent. The bank may keep honoring checks, items and instructions until it is notified and has had a reasonable opportunity to act.2
- Payments after the death
The bank may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders it to stop. A stop payment request takes effect 24 hours after the bank accepts it and lasts 180 calendar days unless renewed in writing.2
- Disputes between claimants
Under the "Resolving Account Disputes" clause, the bank may hold the funds when the account becomes subject to a claim adverse to the owner's interest, to others claiming as survivors or beneficiaries, or arising by operation of law, for as long as it believes reasonably necessary.2
- Dormant and unclaimed accounts
If an account goes untouched long enough, the balance is remitted to the state as abandoned property and must then be reclaimed from the state, not from the bank.1
Not in First Command's published guidance5
- A department for deceased-customer accounts
- An online way to report a death
- A claim form
- How long a claim takes
- Whether the death certificate must be certified
First Command's Financial Services can be reached by phone at 1-800-443-2104 and email at clientservices@firstcommand.com for questions throughout the claims process.
Sources
Data sourced from First Command primary sources (23 pages reviewed). How we research.
First Command death claims support
Financial Services
Phone
Toll-free
Trust Services
Personal Banking (deposit accounts)
Guam
Hours
Mailing address
Website
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