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What to do when a First Command account holder dies

Report the death to First Command's Financial Services at 1-800-443-2104

After an account holder at First Command dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact First Command's Financial Services at 1-817-731-8621 with the proper legal authority documents.

Death claim process

To file a claim after an account holder's death, here is what First Command requires:

Filing a claim

1
Contact the deceased person's Financial Advisor (find the office) or the home office: 1-800-443-2104 for brokerage and advisory accounts, 1-888-763-7600 for First Command Bank deposit accounts.
2
Notify First Command Bank promptly, and ask that check activity on the deposit accounts be stopped.
3
Ask for the deceased person's assigned Financial Advisor, who owns the claim from the firm's side, and for the exact document list for each account type.
4
Send or bring the documents for each account type. The advisor initiates the claim and submits the documents to the home office.
5
First Command processes the transfer or distribution of the assets.

Required Documents

  • Copy of the death certificate
  • Government-issued photo ID for the claimant
  • Letters Testamentary or Letters of Administration, when there is no transfer-on-death or P.O.D. designation
  • Trust documents and proof of successor trustee status, for trust accounts
  • A distribution request acceptable to First Command Bank as IRA custodian, for an IRAPlus any other documentation the custodian requires.

What happens to each kind of account7

Investment account

With a transfer-on-death designation, the named beneficiary provides the death certificate and government-issued ID, and the assets settle through Pershing LLC. Without one, Letters Testamentary or Letters of Administration are required.1

Payable-on-death account

On a First Command Bank deposit account, the ownership type the owner selected on the Uniform Single-Party or Multiple-Party Account Selection Form decides where the balance goes. A P.O.D. payee claims with a death certificate and ID.2

Account in one name

A single-party deposit account with no P.O.D. designation passes as part of the estate, under the will or by intestacy.2

Trust account

The successor trustee provides proof of succession and the trust documents before any funds are released.1

IRA

The named beneficiary claims on the beneficiary designation filed with First Command Bank as custodian. No payment is made until the beneficiary provides a proper distribution request acceptable to the custodian and any other documentation it requires.3, 4

Certificate of deposit

The Depository Agreement says that in certain circumstances, such as the death of an owner, the law permits, or in some cases requires, waiver of the early withdrawal penalty. The penalty is otherwise 90 days of interest at one year or less remaining, 180 days above one year, and 365 days above three years.2

Fiduciary account

Fiduciary accounts require documentation satisfactory to the bank authorizing the person to act as fiduciary before the account is established. The bank takes on no duty to monitor or enforce the terms of a trust or letters.1

State law on paying a balance without lettersTexas

Texas

Tex. Est. Code § 152.051

Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source

Paid to: a funeral home or the applicant, for funeral and burial expenses

Limit: $5,000 in total from every holder

When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Accounts handled elsewhere3

First Command Bank Personal Banking

First Command Bank deposit accounts1

Phone: 1-888-763-7600

Hours: Monday-Friday 7:00 AM-midnight CT; Saturday 9:00 AM-3:00 PM CT

First Command Bank Trust Services

Trusts for which First Command Bank is the trustee1

Pershing LLC

Custody and clearing of First Command brokerage and advisory accounts; transfers to beneficiaries settle through it1

What First Command's agreement and guidance say4

Telling the institution

The Depository Agreement requires notice when any person with a right to withdraw funds dies or becomes legally incompetent. The bank may keep honoring checks, items and instructions until it is notified and has had a reasonable opportunity to act.2

Payments after the death

The bank may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders it to stop. A stop payment request takes effect 24 hours after the bank accepts it and lasts 180 calendar days unless renewed in writing.2

Disputes between claimants

Under the "Resolving Account Disputes" clause, the bank may hold the funds when the account becomes subject to a claim adverse to the owner's interest, to others claiming as survivors or beneficiaries, or arising by operation of law, for as long as it believes reasonably necessary.2

Dormant and unclaimed accounts

If an account goes untouched long enough, the balance is remitted to the state as abandoned property and must then be reclaimed from the state, not from the bank.1

Not in First Command's published guidance5

  • A department for deceased-customer accounts
  • An online way to report a death
  • A claim form
  • How long a claim takes
  • Whether the death certificate must be certified

Sources4

Download instructions for the whole estate

First Command's Financial Services can be reached by phone at 1-800-443-2104 and email at clientservices@firstcommand.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from First Command primary sources (23 pages reviewed). How we research.

First Command death claims support

Financial Services

Trust Services

Personal Banking (deposit accounts)

Hours

Monday-Thursday 7:00 AM-6:00 PM CT; Friday 7:30 AM-5:00 PM CT

Mailing address

First Command Financial Services, P.O. Box 2387, Fort Worth, TX 76113-2387
Verified Sep 2026

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