
What to do when a Fifth Third Bank account holder dies
Report the death to Fifth Third Bank's Probate Team at 1-888-795-1986
When an account holder at Fifth Third Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Fifth Third Bank's Probate Team (1-888-795-1986) to access and distribute the funds.
Death claim process
To file a claim after an account holder's death, here is what Fifth Third Bank requires:
Filing a claim
Required Documents
- Death certificate, for a personal loan whose owner has diedSent to the Probate Team with any other legal documents.
- Notarized copy of the death certificate, for a health savings account
- HSA Death Distribution Request Form, for a health savings accountCompleted by the beneficiary, whose details must match the beneficiary information in the account holder's profile.
- Copy of the Letter Testamentary, where the estate is the HSA beneficiary"A copy of the Letter Testamentary is required to validate executorship."
Forms Fifth Third Bank issues1
- HSA Death Distribution Request Form
Completed by the beneficiary. Available to download.1
What happens to each kind of account5
- Joint account with survivorship
An account with more than one owner is held with right of survivorship: at an owner's death the balance belongs to the survivor, subject to set off and any pledge or security agreements.2
On notice of a joint owner's death, Fifth Third may restrict or prohibit further withdrawals until it is satisfied that its obligations under applicable law and the Deposit Account Rules have been met.2
- Payable-on-death account
The balance of a payable-on-death or "In Trust For" account at the owner's death belongs to the beneficiary, if the beneficiary survives the owner. Fifth Third reserves the right to require satisfactory proof of the death and of the beneficiary's survival.2
- Trust account
When a trustee of a trust account dies or resigns, the successor trustee appointed by the trust or by court order becomes the trustee.2
- Fiduciary account
For an estate, trust, guardianship or conservator account, Fifth Third may require any documents it reasonably requests to show the fiduciary's authority, and need not permit changes or withdrawals until it receives them.2
- Health savings account
A surviving spouse can keep the funds in an HSA: Fifth Third opens a new HSA in the spouse's name once its HSA Enrollment Form is signed, then transfers the funds. A spouse can instead ask for payout and closing of the account.1
With no designated beneficiary, or if every beneficiary died first, the estate is the beneficiary. On learning of the death, Fifth Third may make a final distribution to a beneficiary other than a spouse without the beneficiary's consent.3
State law on paying a balance without letters6 states
- Florida
Permits a bank to pay up to $2,000 on an affidavitFla. Stat. § 735.303Verified Oct 3, 2026View source
- Georgia
Permits a bank to pay up to $15,000 on an affidavitO.C.G.A. § 7-1-239Verified Oct 3, 2026View source
- Kentucky
Directs a bank to pay up to $2,500 on an order of the courtKRS 391.030(2)Verified Oct 3, 2026View source
- Tennessee
Permits a bank to pay up to $15,000 on proof the institution acceptsT.C.A. § 45-2-708Verified Oct 3, 2026View sourceT.C.A. § 45-2-708
Permits a bank to pay up to $10,000 on proof the institution acceptsT.C.A. § 30-2-103(b)(2)Verified Oct 3, 2026View sourceT.C.A. § 30-2-103(b)(2)
- Texas
Permits a bank to pay up to $5,000 on an order of the courtTex. Est. Code § 152.051Verified Oct 3, 2026View source
- West Virginia
Permits a bank to pay up to $5,000 on an affidavitW. Va. Code § 44-1-28(c), (d)Verified Oct 3, 2026View source
Accounts handled elsewhere3
- Fifth Third Probate Team
Personal loans whose owner has died4
Phone: 1-888-795-1986
Email: Probate@53.com
Fax: 1-616-653-2455
Mailing address: Fifth Third Bank, Attn: Probate Team, 1830 East Paris Ave. SE, Grand Rapids, MI 49546
- Fifth Third Bank HSA Consumer Support Center
Questions about the HSA Death Distribution Request Form1
Phone: 1-888-350-5353
- Fifth Third Securities
IRAs and retirement accounts held through Fifth Third Securities5
Phone: 1-800-416-8714
Help Fifth Third Bank offers survivors1
- Fifth Third Private Bank estate settlement
Fifth Third Private Bank can serve as executor, trustee, or agent for the executor or trustee. It says estate settlement "can take between 18 months to three years to complete".6
What Fifth Third Bank's agreement and guidance say6
- Telling the institution
Account owners agree to notify Fifth Third immediately if any owner or signer on the account dies.2
- What it does when notified
When Fifth Third receives notice of a death it may freeze the account and refuse to permit withdrawals or accept deposits. It need not release the funds until it receives the documentation it reasonably requests to verify the death and determine who is entitled to them.2
- Wills, probate and small estates
Fifth Third may accept and comply with court orders and take direction from court-appointed representatives, guardians or conservators from states other than the state where the account is located.2
- Debts owed to the institution
Fifth Third may charge a debt owed to it or an affiliate to any deposit account in the customer's name or a joint owner's name, and may set off against any funds in the customer's account to pay it.2
- Dormant and unclaimed accounts
A checking account is treated as dormant after 12 months of inactivity and a savings account after 36 months. Abandoned accounts are subject to escheatment to the State Treasury of the customer's last address of record as unclaimed property.2
- How proceeds are paid
HSA death distribution checks are issued and mailed to the address on the form. Mutual funds in the HSA are liquidated and distributed as cash.1
Not in Fifth Third Bank's published guidance3
- An online way to report a death
- A procedure for reporting a death, for deposit accounts
- How long a claim takes
Sources6
Fifth Third Bank's Probate Team can be reached by phone at 1-888-795-1986, email at Probate@53.com, and fax at 1-616-653-2455 for questions throughout the claims process.
Sources
Data sourced from Fifth Third Bank primary sources (19 pages reviewed). How we research.
Fifth Third Bank death claims support
Probate Team
Phone
Customer Service
Fifth Third Bank HSA Consumer Support Center
Fifth Third Securities
Fifth Third Private Bank
Fax
Mailing address
Website
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