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What to do when a Dupaco account holder dies

Report the death to Dupaco's Member Services at 1-800-373-7600

When a member of Dupaco passes away, the Member Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.

The claim process begins with a phone call to 1-800-373-7600. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.

Death claim process

Follow these steps to file a death claim with Dupaco:

Filing a claim

1
Tell Dupaco in writing that the member has died. Its account agreement asks an account owner or signer to give written notice when another owner or signer dies.
2
Send the notice to Dupaco Community Credit Union, P.O. Box 179, Dubuque, IA 52004-0179, or call 800-373-7600.
3
If the member had Payment Protection on a Dupaco loan, file that claim with TruStage, which administers it, online or at 800-621-6323.

What happens to each kind of account7

Joint account with survivorship

Joint owners hold an account with survivorship unless the signature card says otherwise. When one owner dies, that owner's interest passes at once to the surviving owners.1

Joint account without survivorship

On a joint account opened as tenants in common, without survivorship, the deceased owner's proportionate share goes to that owner's estate.1

Payable-on-death account

A payable-on-death account belongs to the named payees once the last owner dies. Two or more surviving payees own it together without survivorship, in equal shares unless Dupaco's records say otherwise.1

Trust account

An informal trust account, one Dupaco carries on its records with no written trust agreement, belongs to its named beneficiaries when the trustee dies.1

Certificate of deposit

Dupaco may allow a term share certificate to be cashed before it matures without the early withdrawal penalty when an owner dies.1

Fiduciary account

On an estate, guardianship, conservatorship or other fiduciary account, Dupaco may ask for whatever documents and authority it finds necessary to show who can withdraw the funds, when the account is opened and at any time after.1

An estate cannot hold Dupaco's online-only Bright Savings account, which is limited to consumer members.2

Debt protection, GAP or service contract

Payment Protection on a Dupaco loan can cancel the remaining balance, up to the agreement's maximum, when the borrower dies. TruStage administers the claim and tells the claimant which documents it needs.3

What Dupaco's agreement and guidance say8

Telling the institution

The account agreement makes it the duty of each owner and signer to tell Dupaco in writing when another owner or signer dies.1

Debts owed to the institution

Dupaco holds a lien on a member's shares, joint accounts included, for what the member owes it, and can apply the balance to a missed payment. IRAs and other tax-favored accounts are outside the lien.1

Disputes between claimants

If joint owners disagree or give conflicting instructions, Dupaco may suspend or close the account, require a court order, or require every owner to agree in writing.1

Indemnity a claimant may have to give

Costs Dupaco incurs from a dispute over an account can be recovered from the member's estate, heirs and legal representatives.1

Powers of attorney

Dupaco may decline a power of attorney until the agent signs an affidavit that the principal is alive and the agent's powers still stand.1

Membership

A primary membership belongs to the member alone, who controls its accounts during life. A joint owner can close a shared account other than share savings, but cannot close the primary member's membership.4

Dormant and unclaimed accounts

An abandoned account carries a $50.00 fee before it is turned over to the state, and closing an inactive account by check costs $25.00.5

Fees

Account research or reconciliation costs $25.00 an hour, a document copy $1.00 and a domestic wire $25.00.5

Not in Dupaco's published guidance11

  • A procedure for reporting a death
  • A department for deceased-customer accounts
  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • A fax number for claim documents
  • An email address for claim documents
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources5

Download instructions for the whole estate

Dupaco's Member Services can be reached by phone at 1-800-373-7600 for questions throughout the claims process.

Sources

(4)·

Data sourced from Dupaco primary sources (21 pages reviewed). How we research.

Dupaco death claims support

Member Services

Payment Protection claims (TruStage)

Mailing address

Dupaco Community Credit Union, P.O. Box 179, Dubuque, IA 52004-0179
Verified Oct 2026

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