
What to do when a Dupaco account holder dies
Report the death to Dupaco's Member Services at 1-800-373-7600
When a member of Dupaco passes away, the Member Services handles the transition of accounts to beneficiaries or the estate. Accounts with Payable on Death designations or trust ownership transfer outside of probate, while solely-owned accounts may require Letters Testamentary or Letters of Administration from the probate court.
The claim process begins with a phone call to 1-800-373-7600. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
Follow these steps to file a death claim with Dupaco:
Filing a claim
What happens to each kind of account7
- Joint account with survivorship
Joint owners hold an account with survivorship unless the signature card says otherwise. When one owner dies, that owner's interest passes at once to the surviving owners.1
- Joint account without survivorship
On a joint account opened as tenants in common, without survivorship, the deceased owner's proportionate share goes to that owner's estate.1
- Payable-on-death account
A payable-on-death account belongs to the named payees once the last owner dies. Two or more surviving payees own it together without survivorship, in equal shares unless Dupaco's records say otherwise.1
- Trust account
An informal trust account, one Dupaco carries on its records with no written trust agreement, belongs to its named beneficiaries when the trustee dies.1
- Certificate of deposit
Dupaco may allow a term share certificate to be cashed before it matures without the early withdrawal penalty when an owner dies.1
- Fiduciary account
On an estate, guardianship, conservatorship or other fiduciary account, Dupaco may ask for whatever documents and authority it finds necessary to show who can withdraw the funds, when the account is opened and at any time after.1
An estate cannot hold Dupaco's online-only Bright Savings account, which is limited to consumer members.2
- Debt protection, GAP or service contract
Payment Protection on a Dupaco loan can cancel the remaining balance, up to the agreement's maximum, when the borrower dies. TruStage administers the claim and tells the claimant which documents it needs.3
What Dupaco's agreement and guidance say8
- Telling the institution
The account agreement makes it the duty of each owner and signer to tell Dupaco in writing when another owner or signer dies.1
- Debts owed to the institution
Dupaco holds a lien on a member's shares, joint accounts included, for what the member owes it, and can apply the balance to a missed payment. IRAs and other tax-favored accounts are outside the lien.1
- Disputes between claimants
If joint owners disagree or give conflicting instructions, Dupaco may suspend or close the account, require a court order, or require every owner to agree in writing.1
- Indemnity a claimant may have to give
Costs Dupaco incurs from a dispute over an account can be recovered from the member's estate, heirs and legal representatives.1
- Powers of attorney
Dupaco may decline a power of attorney until the agent signs an affidavit that the principal is alive and the agent's powers still stand.1
- Membership
A primary membership belongs to the member alone, who controls its accounts during life. A joint owner can close a shared account other than share savings, but cannot close the primary member's membership.4
- Dormant and unclaimed accounts
An abandoned account carries a $50.00 fee before it is turned over to the state, and closing an inactive account by check costs $25.00.5
- Fees
Account research or reconciliation costs $25.00 an hour, a document copy $1.00 and a domestic wire $25.00.5
Not in Dupaco's published guidance11
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- Which court appointment document it accepts
- A fax number for claim documents
- An email address for claim documents
- An online way to report a death
- How long a claim takes
- A small-estate procedure
Sources5
- 1.Account Agreement and Disclosure, April 17, 2019
- 2.Online-Only Savings Account
- 3.Loan Protection
- 4.Join
- 5.Rate and Fee Schedule, effective February 17, 2025
Dupaco's Member Services can be reached by phone at 1-800-373-7600 for questions throughout the claims process.
Sources
(4)·
Data sourced from Dupaco primary sources (21 pages reviewed). How we research.
Dupaco death claims support
Member Services
Phone
Toll-free
Payment Protection claims (TruStage)
Mailing address
Website
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Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
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What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
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How Do I Settle an Estate?
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What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.







