What to do when a Credit One Bank account holder dies
Report the death to Credit One Bank's Customer Service at 1-877-825-3242
When an account holder at Credit One Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Credit One Bank's Customer Service (1-877-825-3242) to access and distribute the funds.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Credit One Bank.
Death claim process
Follow these steps to file a death claim with Credit One Bank:
Filing a claim
- If the card was enrolled in the Credit Protection Program, a legal representative or a family member calls this number to qualify for the loss of life benefit
- The legal representative of the estate or a family member must notify Credit One within 365 days after the date of death and, on request, provide a copy of the death certificate
- Credit One may require additional documentation and a reasonable amount of time to make the change
- Deposit correspondence is mailed to ATTN: Deposits, Credit One Bank, P.O. Box 98873, Las Vegas, NV 89193-8873
- Accepted upload types include .pdf, .jpg, .png and .doc, up to 2MB per file
- An online submission returns a confirmation receipt with a case number
Required Documents
- Copy of the death certificate, for a Credit Protection Program loss of life benefitThe legal representative of the estate or a family member provides it on request.
What happens to each kind of account7
- Credit card
If the card is enrolled in the optional Credit Protection Program, on the primary cardholder's death the account may be eligible for balance payoff up to $10,000. The cardholder must have been enrolled before the death, and benefits do not apply to a joint cardholder or an authorized user.1
To qualify, the account must be open or closed with a balance and still enrolled when benefits are requested. Credit One ends enrollment automatically if, among other things, the account is involuntarily closed, becomes 60 days or more past due, or is over limit by 20% or more.1
Credit One states there is no waiting period for the Credit Protection loss of life benefit.2
- Rewards
Cash back rewards and points may not be transferred to any other person, including through inheritance, and are forfeited 90 days after notice of the account's closure is sent. Authorized users earn rewards, but only the primary cardholder may redeem them.3
- Joint account with survivorship
All joint deposit accounts are owned as joint tenants with right of survivorship. When one co-owner dies, the balance belongs to the survivors.4
- Payable-on-death account
A payable-on-death account, also called an "in trust for" account or Totten trust, is payable on the owner's death to the designated beneficiaries.4
- Trust account
A trust cannot be the primary owner of a Credit One deposit account, but a trust can be added as a beneficiary, online or with the mobile app.5
- Fiduciary account
Credit One currently does not offer accounts for fiduciaries such as executors or conservators.4
- Certificate of deposit
A Jumbo or Bump-Up CD renews automatically at maturity unless Credit One is told otherwise before maturity or within the 10 calendar day grace period that begins the day after the maturity date.4
What Credit One Bank's agreement and guidance say4
- Telling the institution
On the death of a deposit account holder or authorized signer, you must contact Credit One to request removal of the deceased. Credit One may require additional documentation and a reasonable amount of time to make the change.4
- Powers of attorney
Once Credit One accepts a power of attorney on a deposit account, it may let the attorney in fact keep transacting until it receives actual notice of the account owner's death.4
- Debts owed to the institution
Subject to applicable law, Credit One may set off against any of the account holder's deposit accounts, without notice, any liability or debt the holder owes it.4
- What it says about taxes
The Credit Protection Program Agreement says payment of all or part of the outstanding balance "may be taxable income to you or your estate."1
Not in Credit One Bank's published guidance2
- A claim form
- How long a claim takes
Credit One Bank's Customer Service can be reached by phone at 1-877-825-3242 for questions throughout the claims process.
Sources
Data sourced from Credit One Bank primary sources (20 pages reviewed). How we research.
Credit One Bank death claims support
Customer Service
Phone
International
Deposit accounts
Mailing address
Website
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