What to do when a Concora Credit account holder dies
Report the death to Concora Credit Card Customer Service at 1-866-502-6439
Notifying Concora Credit of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Concora Credit on notice as a creditor of the estate. Concora Credit Card Customer Service (1-866-502-6439) handles it.
Before contacting Concora Credit, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Concora Credit works as follows:
Filing a claim
- Milestone Mastercard: 1-800-305-0330, on the Milestone FAQ. The number is on milestonegoldcard.com, where milestonecard.com now redirects
- Destiny Mastercard: 1-800-583-5698 (Destiny FAQ)
- Indigo Platinum Mastercard: 1-800-353-5920 (Indigo FAQ)
- Earniva Business Mastercard: a business card serviced by Concora Credit (Earniva)
- If you cannot tell which program it is, call the general Concora Credit Card Customer line, 866-502-6439 (Contact Us)
Required Documents
- Death certificateA copy, for the deceased primary cardholder.
- Letters Testamentary or Letters of AdministrationConcora will not discuss the account without proof of authority over the estate.
- Small estate affidavit, in place of court letters, where the estate qualifies
- The credit-card account number and the card program nameMilestone, Destiny, Indigo or Earniva.
- A written notice of death drafted by the estate representativeIt states the cardholder's name, account number and date of death, and the representative's name and role.
Accounts handled elsewhere2
What Concora Credit's agreement and guidance say2
- Who can get account information
Concora will not discuss account information with anyone other than the cardholder without documentation of authority over the estate.5
- Online access
Concora runs one self-service online portal for its programs, where any recurring payment from the cardholder's bank account would have been set up. The Milestone and Destiny portal addresses redirect into it.6
Not in Concora Credit's published guidance3
- A procedure for reporting a death
- A claim form
- How long a claim takes
Concora Credit Card Customer Service can be reached by phone at 1-866-502-6439 and fax at 1-503-268-4711 for questions throughout the claims process.
Sources
- about.concoracredit.com
- milestonegoldcard.com
- concoracredit.myfinanceservice.com
- destinycard.com
- earniva.com
- indigocard.com
Data sourced from Concora Credit primary sources (12 pages reviewed). How we research.
Concora Credit death claims support
Concora Credit Card Customer Service (deceased cardholder)
Phone
Milestone Mastercard customer service
Destiny Mastercard customer service
Indigo Platinum Mastercard customer service
Fax
Mailing address
Website
Estate planning articles
Learn how to protect your Concora Credit accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.
