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CIBC US

Subsidiary of Canadian Imperial Bank of Commerce (CIBC)

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What to do when a CIBC US account holder dies

Report the death to CIBC US's POD Account Processing at 1-877-448-6500

After an account holder at CIBC US dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact CIBC US's POD Account Processing at 1-877-448-6500 with the proper legal authority documents.

Death claim process

Follow these steps to file a death claim with CIBC US:

Filing a claim

1
Notify CIBC Bank USA of the death in writing as soon as possible. Start by calling the Client Support Center at 877-448-6500 or visiting a banking center.
2
If you are a POD beneficiary, complete the claim form that matches the account. Each beneficiary completes and signs their own form.
  • Banking-center Checking, Savings, Money Market or CD: the POD beneficiary claim form, returned to POD Account Processing
  • Agility Savings or Agility CD: the separate Agility POD Beneficiary Claim Form, returned to Agility Account Processing
  • Attach an original or certified copy of the death certificate for each account owner
  • Select your payment method on the form: a check mailed to your address, or in-person pickup at a banking center
  • Provide current contact information
3
Mail the notarized form, or deliver it to a CIBC banking center and sign it there in front of a bank employee.
4
If there is no surviving POD beneficiary, the estate representative submits documentation of authority (Letters Testamentary, Letters of Administration, or a small-estate affidavit) before funds are released.
5
Once CIBC receives a completed form and all required documents, both claim forms say it "will act promptly to distribute to you any funds to which you are entitled in accordance with applicable law."
6
Both forms add that "certain factors may result in delays, such as legal constraints or the need to confirm additional POD beneficiaries on this account."
7
Call 877-448-6500 to check claim status after mailing. Both POD claim forms give that number as the status line.

Required Documents

  • Death certificate for each account ownerAn original or a certified copy.
  • Completed POD beneficiary claim form, for a POD beneficiary, one form per claiming beneficiaryThe banking-center form for Checking, Savings, Money Market and CD accounts, or the Agility form for Agility accounts. Notarized if mailed, or signed before a bank employee if delivered in person.
  • Current valid photo ID, when signing at a banking center or picking up funds in personA driver's license, state-issued ID, or U.S. passport.
  • Letters Testamentary, Letters of Administration, or a small-estate affidavit, if claiming for the estate rather than as a POD beneficiary
  • The account number and account typeSo the claim goes to POD Account Processing or Agility Account Processing.

Forms CIBC US issues2

Payable-on-death (POD) beneficiary claim form (Checking, Savings, Certificate of Deposit, and Money Market Accounts)

Completed by each POD beneficiary, for banking-center accounts. Available to download. Must be notarized.1

Agility POD Beneficiary Claim Form

Completed by each POD beneficiary, for Agility Savings and Agility CD accounts. Available to download. Must be notarized.2

What happens to each kind of account7

Account in one name

On an individual account with no surviving POD beneficiary, "the proceeds of the account will pass to the estate of the last surviving account owner, unless otherwise required under currently applicable Illinois state law."3

Joint account with survivorship

A joint account is treated as a joint tenancy with right of survivorship unless CIBC agreed otherwise in writing. The balance passes to the surviving owner or owners, then to the POD beneficiaries on the last owner's death.4

Joint account without survivorship

On a joint account without right of survivorship, including a Wisconsin Marital Account, the deceased owner's proportionate share (50% where there are two owners) goes to their estate, or to the POD beneficiaries on a joint POD account. The surviving owner keeps the rest.4

Payable-on-death account

A POD account is payable to the surviving POD beneficiaries "or their legal representatives". POD beneficiaries are not permitted to keep the account open: it is closed when the funds are paid out.4

Certificate of deposit

When a CD is paid to POD beneficiaries, CIBC closes it without an early-withdrawal penalty and pays principal and accrued interest. A CD renews automatically at maturity.4

IRA

An IRA passes on the custodial beneficiary designation, not on a POD form, and is claimed through the retirement paperwork rather than either POD claim form.4

Health savings account

An HSA passes on the custodial beneficiary designation, not on a POD form, and is not claimed with either POD claim form.4

State law on paying a balance without lettersFlorida

Florida

Fla. Stat. § 735.303

Florida law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.Fla. Stat. § 735.303Verified Oct 3, 2026View source

Paid to: family member (surviving spouse; else adult child; else adult descendant; else parent)

Limit: $2,000 held at the institution and $2,000 in total from every holder

When: not earlier than 6 months after the date of the decedent’s death

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

What CIBC US's agreement and guidance say7

Telling the institution

The deposit account agreement asks for immediate notice when an owner or other person who can transact on the account dies. CIBC may keep honoring checks, items and instructions until it is told in writing, receives documentation verifying the death, and has a reasonable opportunity to act.5, 6

What it does when notified

CIBC may hold the funds or stop transactions until it receives acceptable documentation to verify the death and determine who may transact on the account. "We require appropriate documentation before releasing any funds from an Account to an estate, beneficiary, representative, POD beneficiary or otherwise."5, 6

Powers of attorney

CIBC honors an agent's transactions only "until we receive, and have a reasonable opportunity to act on, written notice of the termination of the agent's authority or the death of the Owner."4

Disputes between claimants

If ownership is disputed, CIBC may hold the account "until we are satisfied that the dispute has been resolved," pay the funds into court, keep relying on its existing ownership records, or honor a competing claim on evidence it finds satisfactory.5, 6

CIBC "may charge your Account for all fees and expenses we incur in connection with disputes involving your Account, including reasonable attorneys' fees, court costs and our internal expenses."5, 6

How proceeds are paid

The POD beneficiary chooses the payment method on the claim form: a check mailed to their address, or in-person pickup at a CIBC banking center with valid photo ID.1, 2

Which state governs the account

The Agility designation form says: "We will distribute the balance in the Account according to the law of the state of the last surviving Account owner's primary address on file with us at the time of that Account owner's death."7

"If that state's statutes do not specify how the distribution is required to be made, or if the primary address on file with us at that time is not in a U.S. state or the District of Columbia, we will pay according to Illinois law."7

On an Agility account, community-property state law "may affect this distribution."4

Dormant and unclaimed accounts

CIBC treats a checking, savings or money market account as dormant after 24 months with no customer contact or transaction activity, may charge a $5.00 monthly dormant fee up to $60.00 a year, and remits the balance to the state as unclaimed property once it is abandoned under state law.4

CIBC lists the cures for a dormant account: completing the dormancy letter and sending it by USPS, completing the required form in a banking center, or logging in to CIBC US Digital Banking.4

Sources7

Download instructions for the whole estate

CIBC US's POD Account Processing can be reached by phone at 1-877-448-6500 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from CIBC US primary sources (19 pages reviewed). How we research.

CIBC US death claims support

POD Account Processing

Worth banking center

1-708-448-6500Monday-Friday 9:00 AM-5:00 PM CT; Saturday 9:00 AM-1:00 PM CT

Mailing address

CIBC Bank USA, POD Account Processing, 6825 West 111th Street, Worth, IL 60482 (Agility Savings and Agility CD claims: CIBC Bank USA, Agility Account Processing, same street address)
Verified Sep 2026

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