
What to do when a CIBC US account holder dies
Report the death to CIBC US's POD Account Processing at 1-877-448-6500
After an account holder at CIBC US dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact CIBC US's POD Account Processing at 1-877-448-6500 with the proper legal authority documents.
Death claim process
Follow these steps to file a death claim with CIBC US:
Filing a claim
- Banking-center Checking, Savings, Money Market or CD: the POD beneficiary claim form, returned to POD Account Processing
- Agility Savings or Agility CD: the separate Agility POD Beneficiary Claim Form, returned to Agility Account Processing
- Attach an original or certified copy of the death certificate for each account owner
- Select your payment method on the form: a check mailed to your address, or in-person pickup at a banking center
- Provide current contact information
- Banking-center accounts: the POD beneficiary claim form
- Agility Savings and Agility CD accounts: the Agility POD Beneficiary Claim Form
- Non-Agility accounts: CIBC Bank USA, POD Account Processing, 6825 West 111th Street, Worth, IL 60482
- Agility accounts: CIBC Bank USA, Agility Account Processing, 6825 West 111th Street, Worth, IL 60482
Required Documents
- Death certificate for each account ownerAn original or a certified copy.
- Completed POD beneficiary claim form, for a POD beneficiary, one form per claiming beneficiaryThe banking-center form for Checking, Savings, Money Market and CD accounts, or the Agility form for Agility accounts. Notarized if mailed, or signed before a bank employee if delivered in person.
- Current valid photo ID, when signing at a banking center or picking up funds in personA driver's license, state-issued ID, or U.S. passport.
- Letters Testamentary, Letters of Administration, or a small-estate affidavit, if claiming for the estate rather than as a POD beneficiary
- The account number and account typeSo the claim goes to POD Account Processing or Agility Account Processing.
Forms CIBC US issues2
- Payable-on-death (POD) beneficiary claim form (Checking, Savings, Certificate of Deposit, and Money Market Accounts)
Completed by each POD beneficiary, for banking-center accounts. Available to download. Must be notarized.1
- Agility POD Beneficiary Claim Form
Completed by each POD beneficiary, for Agility Savings and Agility CD accounts. Available to download. Must be notarized.2
What happens to each kind of account7
- Account in one name
On an individual account with no surviving POD beneficiary, "the proceeds of the account will pass to the estate of the last surviving account owner, unless otherwise required under currently applicable Illinois state law."3
- Joint account with survivorship
A joint account is treated as a joint tenancy with right of survivorship unless CIBC agreed otherwise in writing. The balance passes to the surviving owner or owners, then to the POD beneficiaries on the last owner's death.4
- Joint account without survivorship
On a joint account without right of survivorship, including a Wisconsin Marital Account, the deceased owner's proportionate share (50% where there are two owners) goes to their estate, or to the POD beneficiaries on a joint POD account. The surviving owner keeps the rest.4
- Payable-on-death account
A POD account is payable to the surviving POD beneficiaries "or their legal representatives". POD beneficiaries are not permitted to keep the account open: it is closed when the funds are paid out.4
- Certificate of deposit
When a CD is paid to POD beneficiaries, CIBC closes it without an early-withdrawal penalty and pays principal and accrued interest. A CD renews automatically at maturity.4
- IRA
An IRA passes on the custodial beneficiary designation, not on a POD form, and is claimed through the retirement paperwork rather than either POD claim form.4
- Health savings account
An HSA passes on the custodial beneficiary designation, not on a POD form, and is not claimed with either POD claim form.4
State law on paying a balance without lettersFlorida
- Florida
Fla. Stat. § 735.303
Florida law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.Fla. Stat. § 735.303Verified Oct 3, 2026View source
Paid to: family member (surviving spouse; else adult child; else adult descendant; else parent)
Limit: $2,000 held at the institution and $2,000 in total from every holder
When: not earlier than 6 months after the date of the decedent’s death
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
What CIBC US's agreement and guidance say7
- Telling the institution
The deposit account agreement asks for immediate notice when an owner or other person who can transact on the account dies. CIBC may keep honoring checks, items and instructions until it is told in writing, receives documentation verifying the death, and has a reasonable opportunity to act.5, 6
- What it does when notified
CIBC may hold the funds or stop transactions until it receives acceptable documentation to verify the death and determine who may transact on the account. "We require appropriate documentation before releasing any funds from an Account to an estate, beneficiary, representative, POD beneficiary or otherwise."5, 6
- Powers of attorney
CIBC honors an agent's transactions only "until we receive, and have a reasonable opportunity to act on, written notice of the termination of the agent's authority or the death of the Owner."4
- Disputes between claimants
If ownership is disputed, CIBC may hold the account "until we are satisfied that the dispute has been resolved," pay the funds into court, keep relying on its existing ownership records, or honor a competing claim on evidence it finds satisfactory.5, 6
CIBC "may charge your Account for all fees and expenses we incur in connection with disputes involving your Account, including reasonable attorneys' fees, court costs and our internal expenses."5, 6
- How proceeds are paid
The POD beneficiary chooses the payment method on the claim form: a check mailed to their address, or in-person pickup at a CIBC banking center with valid photo ID.1, 2
- Which state governs the account
The Agility designation form says: "We will distribute the balance in the Account according to the law of the state of the last surviving Account owner's primary address on file with us at the time of that Account owner's death."7
"If that state's statutes do not specify how the distribution is required to be made, or if the primary address on file with us at that time is not in a U.S. state or the District of Columbia, we will pay according to Illinois law."7
On an Agility account, community-property state law "may affect this distribution."4
- Dormant and unclaimed accounts
CIBC treats a checking, savings or money market account as dormant after 24 months with no customer contact or transaction activity, may charge a $5.00 monthly dormant fee up to $60.00 a year, and remits the balance to the state as unclaimed property once it is abandoned under state law.4
CIBC lists the cures for a dormant account: completing the dormancy letter and sending it by USPS, completing the required form in a banking center, or logging in to CIBC US Digital Banking.4
Sources7
- 1.Payable-on-death (POD) beneficiary claim form (Checking, Savings, Certificate of Deposit, and Money Market Accounts)
- 2.Agility POD Beneficiary Claim Form
- 3.Beneficiary designation for a payable-on-death (POD) account (Checking, Savings, Certificate of Deposit, and Money Market Accounts)
- 4.Contact Us
- 5.CIBC Agility Savings Account Agreement
- 6.Banking Edge Program & CIBC Edge Checking Account Agreement and Disclosures
- 7.Agility Beneficiary Designation for a Payable-on-Death (POD) Account
CIBC US's POD Account Processing can be reached by phone at 1-877-448-6500 for questions throughout the claims process.
Sources
Data sourced from CIBC US primary sources (19 pages reviewed). How we research.
CIBC US death claims support
POD Account Processing
Phone
Worth banking center
Mailing address
Website
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