What to do when a Chrysler Capital account holder dies
Contact Chrysler Capital — 6-step process, 3 required documents, and chrysler capital does not publish a fixed timeline for updating a deceased customer's account. payoff quotes and account updates are handled through customer service once the death certificate and estate documents are received.
Chrysler Capital Customer Service
Main office / correspondence: Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161. Finance payments: Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335. Lease payments: CCAP Auto Lease Ltd., P.O. Box 660647, Dallas, TX 75266-0647. Insurance loss payee: Chrysler Capital, P.O. Box 660443, Dallas, TX 75265.
Chrysler Capital Customer Service
Main office / correspondence: Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161. Finance payments: Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335. Lease payments: CCAP Auto Lease Ltd., P.O. Box 660647, Dallas, TX 75266-0647. Insurance loss payee: Chrysler Capital, P.O. Box 660443, Dallas, TX 75265.
Chrysler Capital Customer Service (Deceased Account Holder)
Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161
When an account holder at Chrysler Capital dies, the executor contacts the Chrysler Capital Customer Service (Deceased Account Holder) (1-855-563-5635) to report the death and request the balance as of the date of death. The balance is a claim against the estate: it is paid from estate assets, in the order the state sets, before anything reaches the heirs.
Before contacting Chrysler Capital, have the account holder's full name, date of birth, and any available account numbers ready. A certified death certificate is required to initiate the claim.
Death claim process
Here is the step-by-step death claim process at Chrysler Capital:
Filing a claim
- A copy of the death certificate
- Documentation of the executor or personal representative of the estate, where there is a probate estate (for example, Letters Testamentary or Letters of Administration from the probate court)
- The Chrysler Capital account number, so the documents can be matched to the account
- For a loan: request a payoff quote through MyAccount or Customer Service, then pay off the balance from estate funds, life insurance, or the proceeds of a sale; once the lien is satisfied Chrysler Capital releases its interest so the vehicle can be retitled through the estate
- For a loan: an heir who wants to keep the vehicle pays off the balance (Chrysler Capital states it does not refinance existing accounts and its contracts cannot be assumed, so continuing the same contract is not offered — new financing would be arranged separately)
- For a lease: return the vehicle at lease-end or exercise the purchase option in the lease to buy it out (the lease cannot be transferred to another party)
- Sell the vehicle and use the proceeds to pay the balance
- Surrender or return the vehicle to Chrysler Capital if the estate does not intend to keep it
Required Documents
- Copy of the death certificate
- Documentation of the executor or personal representative of the estate, where there is a probate estate (Letters Testamentary or Letters of Administration)
- The Chrysler Capital account number
What to know at this institution
An auto loan and an auto lease are debts, not assets — neither carries a payable-on-death or beneficiary designation. Chrysler Capital is operated by Santander Consumer USA Inc.; it does not publish a dedicated deceased-customer process or claim form, so the survivor calls Customer Service at 1-855-563-5635, sends its own notification letter with a copy of the death certificate and, where there is a probate estate, executor/personal-representative documentation, to the main office at P.O. Box 961275, Fort Worth, TX 76161 (user-drafted). Because Chrysler Capital holds a lien on a financed vehicle's title, the title is released to the estate only after the loan balance is paid; the vehicle can then be retitled to an heir or sold. A lease is owned by CCAP Auto Lease Ltd., so the estate returns the vehicle or buys it out at the contract purchase option. Chrysler Capital states its contracts cannot be assumed by a third party and that it does not refinance existing accounts, so keeping a financed vehicle means paying off the balance rather than continuing the existing contract.
Prepare your letter of instruction to Chrysler Capital
Chrysler Capital accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Chrysler Capital's verified claims department, with the documents it requires enclosed.
Build your letter of instructionExpected timelines at Chrysler Capital: Chrysler Capital does not publish a fixed timeline for updating a deceased customer's account. Payoff quotes and account updates are handled through Customer Service once the death certificate and estate documents are received. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Chrysler Capital requires Copy of the death certificate, Documentation of the executor or personal representative of the estate, where there is a probate estate (Letters Testamentary or Letters of Administration), and The Chrysler Capital account number to process a death claim. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
An auto loan or lease is a debt that does not disappear on death; it becomes an obligation of the estate. A survivor or executor notifies Chrysler Capital by calling Customer Service at 1-855-563-5635, provides a copy of the death certificate and, where there is a probate estate, documentation of the executor, and requests the payoff. The account is then resolved by paying off the loan, selling the vehicle, returning or buying out a lease, or surrendering the vehicle. Chrysler Capital is operated by Santander Consumer USA Inc.
Chrysler Capital does not publish a dedicated deceased-customer webpage, so call Customer Service at 1-855-563-5635 to confirm what is needed. Estate correspondence goes to the main office at P.O. Box 961275, Fort Worth, TX 76161 — not to the Dallas payment lockboxes (P.O. Box 660335 for finance payments or P.O. Box 660647 for lease payments), which process payments only. Include the Chrysler Capital account number so the documents can be matched to the account.
No. A vehicle loan and a vehicle lease are debts, not assets, so there is no payable-on-death or beneficiary designation. When the borrower or lessee dies, the obligation becomes part of the estate. The estate resolves a loan by paying it off or selling the vehicle, and resolves a lease by returning the vehicle at lease-end or buying it out at the contract purchase option.
No. Chrysler Capital states that its contracts cannot be taken over or assumed on a customer's behalf by a third party, and that it does not refinance existing accounts. An heir who wants to keep a financed vehicle pays off the loan balance — from estate funds, life insurance, or the proceeds of a sale — and then retitles the vehicle through the estate. New financing to keep the vehicle would be arranged separately, not by continuing the deceased borrower's contract.
The leased vehicle is owned by CCAP Auto Lease Ltd. and serviced by Chrysler Capital. The estate can return the vehicle at lease-end or exercise the purchase option in the lease to buy it out. Because Chrysler Capital states its contracts cannot be assumed, the lease cannot be transferred to another party. Call Customer Service at 1-855-563-5635 to discuss lease-end options for the account.
Call Chrysler Capital Customer Service at 1-855-563-5635, Monday through Friday 7 a.m. to 9 p.m. CT and Saturday 7 a.m. to 5 p.m. CT (the automated system is available 24 hours). Mail the death certificate and any executor or personal-representative documentation, with the account number, to the main office at Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161.
Chrysler Capital's Chrysler Capital Customer Service (Deceased Account Holder) can be reached by phone at 1-855-563-5635 for questions throughout the claims process.
Sources
Data sourced from Chrysler Capital primary sources (5 pages reviewed). How we research.
Chrysler Capital Customer Service
Main office / correspondence: Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161. Finance payments: Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335. Lease payments: CCAP Auto Lease Ltd., P.O. Box 660647, Dallas, TX 75266-0647. Insurance loss payee: Chrysler Capital, P.O. Box 660443, Dallas, TX 75265.
Chrysler Capital Customer Service
Main office / correspondence: Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161. Finance payments: Chrysler Capital, P.O. Box 660335, Dallas, TX 75266-0335. Lease payments: CCAP Auto Lease Ltd., P.O. Box 660647, Dallas, TX 75266-0647. Insurance loss payee: Chrysler Capital, P.O. Box 660443, Dallas, TX 75265.
Chrysler Capital Customer Service (Deceased Account Holder)
Chrysler Capital, P.O. Box 961275, Fort Worth, TX 76161
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