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Subsidiary of Cetera Holdings (Aretec Group, Inc.); Genstar Capital closed an equity reinvestment in Cetera in December 2023

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What to do when a Cetera account holder dies

Report the death to Cetera at 1-800-245-0467

When an account holder at Cetera passes away, the next step depends on how the investment accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Cetera (1-320-656-4300) to access and distribute the funds.

Death claim process

To file a claim after an account holder's death, here is what Cetera requires:

Filing a claim

1
Cetera has no central death-claims department, and the AdviceWorks login is not a claims channel. Report the death to the deceased person's Cetera financial professional or the broker-dealer on the statement.
2
If the advisor has retired, left or cannot be reached, contact the broker-dealer. Each disclosures page says: "If you are having trouble reaching your financial professional or need additional assistance, contact us at:"
3
If you have no statement and cannot tell which broker-dealer held the account, contact the Cetera Investor Center at 844.291.7876 or ceterainvestorcenter@ceteraadvisors.com.
4
Identify the custodian that holds the assets: it is the party that releases them, and which custodian holds the account decides the paperwork. The Form ADV of Cetera Investment Advisers LLC names four custodians.
  • Pershing LLC (Jersey City, NJ)
  • National Financial Services (Boston), the Fidelity clearing arm
  • Cetera Investment Services LLC (St. Cloud, MN), a Cetera affiliate
  • Charles Schwab (San Francisco)
  • Pershing and National Financial Services do not deal with families directly; their instructions reach you through the advisor or the broker-dealer
5
The advisor reports the death to the custodian, which restricts the account as soon as the death is reported and issues the estate transfer paperwork.
6
Send the advisor a certified copy of the death certificate and your government-issued photo ID.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID, for the beneficiary, executor or successor trustee
  • Account statement or account numbersThey identify the broker-dealer and the custodian of record.
  • Letters Testamentary or Letters of Administration, where there is no TOD or beneficiary designation
  • Certificate of Trust and successor trustee identification, where the account is held in trust
  • The custodian's estate transfer or inherited-account formsFrom Pershing, National Financial Services, Cetera Investment Services or Charles Schwab.
  • Medallion Signature Guarantee, on certain custodian transfer forms, depending on account type and dollar amountBanks and credit unions issue them.
  • State inheritance tax waiver, where the deceased person's state requires one before the custodian releases the assets
  • State small estate affidavit, where the estate qualifies
  • The custodian's inherited-IRA adoption agreement, for an IRA, for the receiving account

What happens to each kind of account7

Payable-on-death account

On a TOD account, the custodian moves the assets to the named beneficiaries directly, outside probate, once it has the death certificate, the beneficiary's ID and the beneficiary paperwork.1

Joint account with survivorship

The surviving owner keeps the account once the death certificate is on file.1

Account in one name

With no beneficiary and no survivorship, the custodian needs the certified Letters Testamentary or Letters of Administration, and the transfer waits on the Letters from the court. A state small estate affidavit may substitute where the estate qualifies.1

IRA

The beneficiary named on the IRA adoption agreement claims the account. Cetera Investment Services keeps IRA Traditional Inherited and IRA Roth Inherited Adoption Agreements for the receiving account.1

IRAs held at Cetera Investment Services are in its own custody, with Pershing acting as third-party custodian for certain IRA types: it holds the securities, collects principal, interest and dividend payments, and produces the tax reporting.1

Trust account

Where Cetera Trust Company, N.A. is the named trustee, the account settles under the trust document, not a beneficiary form. On the grantor's death it assumes administration immediately, and a three-person team handles distributions, tax reporting and beneficiary communication.1

Life insurance policy

A life insurance death benefit is paid by the issuing insurer, not by Cetera or the securities custodian. Claim it from the insurer on its own claim form.1

Annuity

A variable annuity death benefit is paid by the issuing insurer, not by Cetera or the securities custodian. Claim it from the insurer on its own claim form.1

Accounts handled elsewhere6

Pershing LLC

Custody and clearing for Cetera Advisors, Cetera Financial Specialists and part of Cetera Wealth Services2, 3, 4, 5

National Financial Services

Custody and clearing for part of Cetera Wealth Services; the Fidelity clearing arm2, 5

Cetera Investment Services LLC

Custody of its own clients' accounts, as a self-clearing broker-dealer and IRA custodian2, 6

Phone: 1-800-245-0467

Mailing address: P.O. Box 283, St. Cloud, MN 56302-0283

Charles Schwab

Custody of some accounts of Cetera Investment Advisers clients2

Cetera Trust Company, N.A.

Trust accounts where Cetera Trust Company is the named trustee1

Cetera Investor Center

Client service when the advisor or broker-dealer is unknown; a service of Cetera Advisors LLC7

Phone: 1-844-291-7876

Email: ceterainvestorcenter@ceteraadvisors.com

Mailing address: 400 First Street South, Suite 300 A, Saint Cloud, MN 56301

Help Cetera offers survivors1

Estate settlement checklist

A checklist for when a spouse or parent passes, in the Cetera Investor Center resource center. It is general estate-settlement guidance syndicated by FMG Suite, not a Cetera claims form.8

Not in Cetera's published guidance3

  • A claim form
  • A fax number for claim documents
  • An online way to report a death

Sources8

Download instructions for the whole estate

Cetera can be reached by phone at 1-800-245-0467 and email at ceterainvestorcenter@ceteraadvisors.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Cetera primary sources (15 pages reviewed). How we research.

Cetera death claims support

Cetera Wealth Services (El Segundo, CA)

Cetera Advisors (Greenwood Village, CO)

Cetera Financial Specialists (Schaumburg, IL)

Cetera Financial Specialists (alternate)

Cetera Investor Center (no statement / advisor unknown)

Cetera Trust Company, N.A. (trust accounts)

Mailing address

Cetera Investment Services LLC, P.O. Box 283, St. Cloud, MN 56302-0283 (street: 400 First Street South, Suite 300, St. Cloud, MN 56301)
Verified Sep 2026

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