
Cetera
Subsidiary of Cetera Holdings (Aretec Group, Inc.); Genstar Capital closed an equity reinvestment in Cetera in December 2023
cetera.comWhat to do when a Cetera account holder dies
Report the death to Cetera at 1-800-245-0467
When an account holder at Cetera passes away, the next step depends on how the investment accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Cetera (1-320-656-4300) to access and distribute the funds.
Death claim process
To file a claim after an account holder's death, here is what Cetera requires:
Filing a claim
- Cetera Investment Services (marketed as Cetera Financial Institutions or Cetera Investors): 800.245.0467
- Cetera Wealth Services (formerly Cetera Advisor Networks): 888.406.5444
- Cetera Advisors: 888.406.2444
- Cetera Financial Specialists: 844.337.2212, or 888.528.2987, the number on its own disclosures page
- Find the advisor with the advisor lookup
- Cetera Advisors: 888.406.2444, 5299 DTC Blvd. #800, Greenwood Village, CO 80111 (disclosures)
- Cetera Wealth Services: 888.406.5444, 2301 Rosecrans Ave, Ste. 5100, El Segundo, CA 90245 (disclosures)
- Cetera Investment Services: 800.245.0467, 400 First Street South, Suite 300, St. Cloud, MN 56301 (disclosures)
- Cetera Financial Specialists: 888.528.2987, 1450 American Lane, Ste. 650, Schaumburg, IL 60173 (disclosures)
- Pershing LLC (Jersey City, NJ)
- National Financial Services (Boston), the Fidelity clearing arm
- Cetera Investment Services LLC (St. Cloud, MN), a Cetera affiliate
- Charles Schwab (San Francisco)
- Pershing and National Financial Services do not deal with families directly; their instructions reach you through the advisor or the broker-dealer
- Cetera Advisors, 5299 DTC Blvd. #800, Greenwood Village, CO 80111
- Cetera Wealth Services, 2301 Rosecrans Ave, Ste. 5100, El Segundo, CA 90245
- Cetera Investment Services, 400 First Street South, Suite 300, St. Cloud, MN 56301; its mailing address is P.O. Box 283, St. Cloud, MN 56302-0283
- Cetera Financial Specialists, 1450 American Lane, Ste. 650, Schaumburg, IL 60173
- A cover letter with the deceased person's full legal name, date of death, account numbers if known, and your name, relationship, phone and mailing address
- A certified copy of the death certificate
- A copy of your government-issued photo ID
- Letters Testamentary or Letters of Administration where there is no TOD or beneficiary designation
- A Certificate of Trust and successor trustee identification for a trust-titled account
- A state small estate affidavit where the estate qualifies
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID, for the beneficiary, executor or successor trustee
- Account statement or account numbersThey identify the broker-dealer and the custodian of record.
- Letters Testamentary or Letters of Administration, where there is no TOD or beneficiary designation
- Certificate of Trust and successor trustee identification, where the account is held in trust
- The custodian's estate transfer or inherited-account formsFrom Pershing, National Financial Services, Cetera Investment Services or Charles Schwab.
- Medallion Signature Guarantee, on certain custodian transfer forms, depending on account type and dollar amountBanks and credit unions issue them.
- State inheritance tax waiver, where the deceased person's state requires one before the custodian releases the assets
- State small estate affidavit, where the estate qualifies
- The custodian's inherited-IRA adoption agreement, for an IRA, for the receiving account
What happens to each kind of account7
- Payable-on-death account
On a TOD account, the custodian moves the assets to the named beneficiaries directly, outside probate, once it has the death certificate, the beneficiary's ID and the beneficiary paperwork.1
- Joint account with survivorship
The surviving owner keeps the account once the death certificate is on file.1
- Account in one name
With no beneficiary and no survivorship, the custodian needs the certified Letters Testamentary or Letters of Administration, and the transfer waits on the Letters from the court. A state small estate affidavit may substitute where the estate qualifies.1
- IRA
The beneficiary named on the IRA adoption agreement claims the account. Cetera Investment Services keeps IRA Traditional Inherited and IRA Roth Inherited Adoption Agreements for the receiving account.1
IRAs held at Cetera Investment Services are in its own custody, with Pershing acting as third-party custodian for certain IRA types: it holds the securities, collects principal, interest and dividend payments, and produces the tax reporting.1
- Trust account
Where Cetera Trust Company, N.A. is the named trustee, the account settles under the trust document, not a beneficiary form. On the grantor's death it assumes administration immediately, and a three-person team handles distributions, tax reporting and beneficiary communication.1
- Life insurance policy
A life insurance death benefit is paid by the issuing insurer, not by Cetera or the securities custodian. Claim it from the insurer on its own claim form.1
- Annuity
A variable annuity death benefit is paid by the issuing insurer, not by Cetera or the securities custodian. Claim it from the insurer on its own claim form.1
Accounts handled elsewhere6
- Pershing LLC
Custody and clearing for Cetera Advisors, Cetera Financial Specialists and part of Cetera Wealth Services2, 3, 4, 5
- National Financial Services
Custody and clearing for part of Cetera Wealth Services; the Fidelity clearing arm2, 5
- Cetera Investment Services LLC
Custody of its own clients' accounts, as a self-clearing broker-dealer and IRA custodian2, 6
Phone: 1-800-245-0467
Mailing address: P.O. Box 283, St. Cloud, MN 56302-0283
- Charles Schwab
Custody of some accounts of Cetera Investment Advisers clients2
- Cetera Trust Company, N.A.
Trust accounts where Cetera Trust Company is the named trustee1
Phone: 1-800-818-7988
- Cetera Investor Center
Client service when the advisor or broker-dealer is unknown; a service of Cetera Advisors LLC7
Phone: 1-844-291-7876
Email: ceterainvestorcenter@ceteraadvisors.com
Mailing address: 400 First Street South, Suite 300 A, Saint Cloud, MN 56301
Help Cetera offers survivors1
- Estate settlement checklist
A checklist for when a spouse or parent passes, in the Cetera Investor Center resource center. It is general estate-settlement guidance syndicated by FMG Suite, not a Cetera claims form.8
Not in Cetera's published guidance3
- A claim form
- A fax number for claim documents
- An online way to report a death
Sources8
- 1.Cetera contact page
- 2.Form ADV, Cetera Investment Advisers LLC (Schedule D Section 5.K.(3)), amendment dated 08/13/2026
- 3.Cetera Advisors disclosures
- 4.Cetera Financial Specialists disclosures
- 5.Cetera Wealth Services disclosures
- 6.Cetera Investment Services disclosures
- 7.Cetera Investor Center contact page
- 8.A checklist for when a spouse or parent passes
Cetera can be reached by phone at 1-800-245-0467 and email at ceterainvestorcenter@ceteraadvisors.com for questions throughout the claims process.
Sources
Data sourced from Cetera primary sources (15 pages reviewed). How we research.
Cetera death claims support
Phone
Toll-free
Cetera Wealth Services (El Segundo, CA)
Cetera Advisors (Greenwood Village, CO)
Cetera Financial Specialists (Schaumburg, IL)
Cetera Financial Specialists (alternate)
Cetera Investor Center (no statement / advisor unknown)
Cetera Trust Company, N.A. (trust accounts)
Mailing address
Website
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