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What to do when a Centris FCU account holder dies

Report the death to Centris FCU's Specialized Accounts at 1-800-334-2328

After a member of Centris FCU dies, the Specialized Accounts manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Begin by calling Centris FCU at 1-402-334-7000. You will need the deceased's full name, account numbers, and the death certificate to get the process started.

Death claim process

Here is the step-by-step death claim process at Centris FCU:

Filing a claim

1
Book the "Estate Accounts & Surviving Family Follow-Up" appointment under Specialized Accounts in Centris's scheduler. A specialist calls to go over the accounts and sets up a branch visit if one is needed.
2
Or call the Member Service Contact Center at 402-334-7000 or 800-334-2328, Monday to Friday 7:30 a.m. to 6 p.m. and Saturday 9 a.m. to 1 p.m.
3
Written notice goes to Centris Federal Credit Union, 13120 Pierce St, Omaha, NE 68144.

What happens to each kind of account1

Account in one name

The bylaws let Centris keep a deceased member's share account open, unless it was held jointly with another member, until the end of the dividend period in which the estate's administration is finished.1

What Centris FCU's agreement and guidance say5

What it does when notified

After an account owner dies, Centris's specialists follow up with the designated contact, set up an estate account and set up online banking for it.2

Online access

Online banking on a fiduciary account is set up through one of the Specialized Accounts appointments, not the general online banking help line.2

Holds and legal process

A member who is behind on a loan to Centris, or who co-signed or guaranteed one, may not draw shares down below the past-due amount without written approval from the credit committee or a loan officer.1

Membership

Membership is open to people who live, work, worship or attend school in eight Nebraska counties (Cass, Dodge, Douglas, Sarpy, Saunders, Lincoln, McPherson, Washington) or three Iowa counties (Harrison, Mills, Pottawattamie), and to relatives of members.3

Fees

An outgoing domestic wire costs $25 and an international wire $40; wires go out until 3:45 p.m. on weekdays, and some need a signature at a branch.2

Not in Centris FCU's published guidance10

  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • A fax number for claim documents
  • An email address for claim documents
  • How long a claim takes
  • A small-estate procedure
  • Payments after the death
  • Debts owed to the institution

Sources3

  1. 1.Centris Federal Credit Union Bylaws, as amended and approved by the board March 27, 2025
  2. 2.Book Appointment: services
  3. 3.About Us
Download instructions for the whole estate

Centris FCU's Specialized Accounts can be reached by phone at 1-800-334-2328 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Centris FCU primary sources (31 pages reviewed). How we research.

Centris FCU death claims support

Specialized Accounts

Hours

Monday-Friday 7:30 AM-6:00 PM; Saturday 9:00 AM-1:00 PM

Mailing address

Centris Federal Credit Union, 13120 Pierce Street, Omaha, NE 68144
Verified Oct 2026

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