What to do when a Cash App account holder dies
Report the death to Cash App Support at 1-800-969-1940
After an account holder at Cash App dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Cash App Support at 1-800-969-1940 with the proper legal authority documents.
Death claim process
The death claim process at Cash App works as follows:
Filing a claim
- Cash App says this "is the only phone number customers can call for Cash App Support."
- Cash App representatives "will never ask you for your password, PIN, full card number, or sign-in code," and will never ask for a "test" transaction.
Required Documents
- Death certificateCash App asks for "a copy of the death certificate" and uses it "to verify the identity, date of death, and legal residence of our customer."
- Full legal name of the deceased account holder (first and last name)
- Your information and your relationship to the deceased account holder
- The deceased person's $Cashtag, phone numbers and email addresses, any you have that may be associated with the account
- Front and back photos of your U.S.-issued IDA driver's license, state ID, passport card or passport.
- A selfie of you holding your U.S.-issued ID
- Small Estate Affidavit (or equivalent document)Cash App says these "are used to obtain a decedent's assets, such as their Cash App account, without formal probate or administration," and that "Not all states offer Small Estate Affidavits."
- Probate court letter appointing you Executor or Administrator of the Estate, as an alternative to a Small Estate AffidavitCash App says you "may also consider obtaining" one.
What happens to each kind of account3
- Investment account
A beneficiary named on a Cash App Investing account "assumes ownership of the assets held in the investing account upon the death of the Account Owner." An owner can name several beneficiaries, each with an allocation.1
Depending on the account or holding, either DriveWealth, LLC or Apex Clearing Corporation is the carrying broker for Cash App Investing. Cash App says the trade confirmations and account statements show which.2
- Account in one name
A beneficiary named on the Investing account is not a beneficiary of the general Cash App account; Cash App says it "is NOT a beneficiary for your general Cash App account."1
- Rewards
Cash App's Terms of Service say Local Cash "is not property, has no cash value" and "cannot be divided as part of a settlement, legal proceeding or death, regardless of relationship."3
Accounts handled elsewhere1
- First Electronic Bank
Originates the Afterpay loans offered through Cash App4
What Cash App's agreement and guidance say4
- Wills, probate and small estates
Cash App says each state has different rules on how a decedent's funds can be dispersed and what documents are required, and that additional documentation may be needed to show who has authority to receive account information or assets.5
Cash App says "The state law will specify the asset value that qualifies as a 'small estate'," and tells survivors to "reach out to your local municipality or county court and check with the probate office" to obtain the document.5
- What it does when notified
When Cash App receives documentation that a sponsor has died, the sponsor's authorization for every Sponsored Account ends. A Teen's funds "will remain in the Sponsored Account," though its features may be limited apart from withdrawals to a Linked Account.3
When the sponsor's authorization ends, a Child's Sponsored Account is closed and its funds are transferred to the sponsor's account. If the sponsored person dies, remaining funds "will be distributed in accordance with applicable law."3
- Dormant and unclaimed accounts
An account inactive for an extended period may be deemed "unclaimed" or "abandoned" under state law. Cash App gives the notice the law requires, and if funds remain it "will escheat such funds as required by applicable law."3
- Deposits after the death
Cash App's Terms of Service do not accept trust checks or estate checks through Mobile Check Capture.3
Not in Cash App's published guidance4
- How long a claim takes
- How proceeds are paid
- An email address for claim documents
- A fax number for claim documents
Sources5
- 1.How to Add a Beneficiary to Your Investing Account
- 2.Cash App Investing Disclosure Library
- 3.Cash App Terms of Service, Effective: February 7, 2024; Last Updated: September 11, 2026
- 4.Cash App Card
- 5.Deceased Customer & Estate Services
Cash App Support can be reached by phone at 1-800-969-1940 for questions throughout the claims process.
Sources
Data sourced from Cash App primary sources (18 pages reviewed). How we research.
Cash App death claims support
Cash App Support
Phone
Hours
Mailing address
Website
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