What to do when a Cash App account holder dies

They split three ways, which is the thing most executors get wrong about Cash App. Stocks and ETFs in a Cash App Investing account can pass to a named beneficiary, who assumes ownership on the owner's death -- that is the only non-probate route Cash App offers. The cash balance and Cash App Savings carry no beneficiary designation at all and are released only through Estates Services against a death certificate plus a small estate affidavit or probate court letters. Bitcoin also carries no beneficiary designation, so it too is claimed on estate paperwork -- but because Cash App custodies bitcoin 1:1 in full reserve rather than the customer self-custodying it, no seed phrase or private key is needed and nothing is lost if the decedent left no key behind. An executor should ask Support to address each of the four asset types explicitly rather than treating the login as one account.

Call Cash App Support at 1 (800) 969-1940 (daily, 8 AM to 9:30 PM ET), or reach Support through the app or at https://cash.app/contact, to open an Estates Services case -- there is no claims portal and no claim form. Per https://cash.app/help/us/en-us/6496-deceased-customer---estate-services, you may be asked for the death certificate (Cash App uses it to verify the customer's identity, date of death, and legal residence), the decedent's full legal name, their $Cashtag, phone numbers, and email addresses, your relationship to them, front and back photos of your U.S.-issued ID plus a selfie holding it, and a Small Estate Affidavit or equivalent. Cash App defers to state law on your authority document and publishes no threshold of its own: it tells survivors to reach out to their local municipality or county court probate office to find out whether a small estate affidavit is available or whether an official letter appointing an Executor or Administrator is required.

No to both, and the second one catches trustees off guard. Cash App does not title accounts to a trust -- no Cash App product, including the Investing account, can be opened in or retitled into a trust name, so there is no trust-funding step to complete. Balances left at Cash App are probate assets by default, which is why a pour-over will (directing probate assets into the trust after death) is the usual fallback, and why a large balance is better held at an institution that titles trust accounts. Separately, on the administration side, Cash App's Terms of Service list trust checks and estate checks among the items that will not be accepted as eligible checks for Mobile Check Capture. A trustee or executor cannot deposit a check payable to the trust or the estate into Cash App by photo, so Cash App is not usable as an estate or trust depository.

Cash App Investing LLC is the introducing broker and does not custody the shares itself. Cash App Investing transitioned its carrying broker from DriveWealth, LLC to Apex Clearing Corporation, a FINRA/SIPC member, effective on or after June 8, 2026; Apex maintains the stock holdings and produces trade confirmations, account statements, and tax reporting. SIPC protection (securities up to $500,000, including $250,000 for cash claims) is unchanged by the move, and Cash App states the $Cashtag and general Cash App account are not affected by it. For an estate the practical points are that the death claim and any beneficiary designation still run through Cash App Support rather than the clearing firm, and that an executor should confirm with Support where the decedent's holdings are actually maintained -- Cash App noted that some stocks would not be fully supported after the transition, with possible sell-only restrictions, liquidation, or holdings remaining on the DriveWealth platform.