
What to do when a Byline Bank account holder dies
Report the death to Byline Bank's Customer Service at 1-773-244-7000
When an account holder at Byline Bank passes away, the next step depends on how the accounts were set up. Accounts with beneficiary designations or trust ownership transfer outside of probate. Accounts titled solely in the deceased's name require the estate's legal representative to work with Byline Bank's Customer Service (1-773-244-7000) to access and distribute the funds.
The claim process begins with a phone call to 1-773-244-7000. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
Follow these steps to file a death claim with Byline Bank:
Filing a claim
Required Documents
- Proof of death of every owner, for a Totten trust account to be paid to its beneficiariesThe bank also asks for any other documents it requires before paying out.
What happens to each kind of account4
- Account in one name
An account in one person's name gives no one else ownership or survivorship, and the terms say that at the owner's death it almost always passes through the owner's estate.1
- Joint account with survivorship
A joint account is held with survivorship: a deceased owner's share passes to the remaining owners, and the bank may pay any surviving owner. A deceased owner can be taken off the account's title.1
- Payable-on-death account
When every owner of a Totten trust account has died, the surviving beneficiaries become its owners and are paid once the bank has proof of death and its other documents. With no eligible beneficiary, the account goes to the last owner's estate.1
- Certificate of deposit
After the death of a CD owner who is an individual, Byline waives the early withdrawal penalty when asked.2
Accounts handled elsewhere1
- Byline Wealth Management, Trust Services
Estate settlement and trust administration, with Byline as executor, trustee or agent for one3, 4, 5
Phone: 1-855-468-4765
What Byline Bank's agreement and guidance say7
- Holds and legal process
The bank may freeze or delay transactions, or hold funds while it looks into them, when it gets conflicting information or instructions about who owns or controls an account.1
- Powers of attorney
An agent under a power of attorney may keep acting on the account until the bank has written notice or actual knowledge of an owner's death and a reasonable chance to act on it.1
- Debts owed to the institution
The bank may use money in an owner's accounts to pay a debt the owner owes it, and may take a debt of any joint owner from a joint account, but not from an IRA or HSA.1
- Which state governs the account
The deposit terms are governed by federal law and, where federal law does not apply, by Illinois law.1
- Dormant and unclaimed accounts
A checking or money market account turns dormant after a year without activity, a savings account after two, and a dormant account is charged $5.00 a month. After years without activity or contact the funds may be sent to the state, and a claim is then made to the state.1
- Arbitration
The terms' binding arbitration clause reaches claims brought by an owner's estate or by an account's beneficiaries.1
- Accounts from a merged institution
First Security Trust and Savings Bank merged into Byline on April 1, 2025, and its accounts became Byline accounts on April 14, 2025, keeping their account numbers unless the owner was told otherwise. Beneficiaries designated on First Security accounts stayed the same.6, 7
Not in Byline Bank's published guidance7
- A department for deceased-customer accounts
- A claim form
- Whether the death certificate must be certified
- Which court appointment document it accepts
- An online way to report a death
- How long a claim takes
- A small-estate procedure
Sources7
- 1.Personal Deposit Account Agreement and Disclosures, Effective March 1, 2026
- 2.Certificates of Deposit (CDs)
- 3.Trust Services
- 4.Contact Wealth Management
- 5.Byline Bank List of Products, Services, and Fees (CRA public file)
- 6.First Security FAQ
- 7.Welcome to Byline Bank (First Security Trust and Savings Bank welcome book)
Byline Bank's Customer Service can be reached by phone at 1-773-244-7000 for questions throughout the claims process.
Sources
(3)·
Data sourced from Byline Bank primary sources (38 pages reviewed). How we research.
Byline Bank death claims support
Customer Service
Phone
Hours
Mailing address
Website
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Forms for Settling an Estate
Free forms for settling an estate: probate petition, small estate affidavit, creditor notice and closing forms. Prepare each form for your state.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines and taxes. Run each tool for your state.
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Do I Have to File Tax Returns for Someone Who Died?
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How Do I Settle an Estate?
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What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.







