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Subsidiary of Burke & Herbert Financial Services Corp.

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What to do when a Burke & Herbert Bank account holder dies

Report the death to Burke & Herbert Bank's Client Care Center at 1-855-571-5824

What happens to Burke & Herbert Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Burke & Herbert Bank's Client Care Center (1-855-571-5824) to claim the funds.

To start a claim, contact Burke & Herbert Bank by phone at 1-855-571-5824 or email documentation to ask@burkeandherbertbank.com. You will need the account holder's full name, account numbers, and the death certificate.

Death claim process

Follow these steps to file a death claim with Burke & Herbert Bank:

Filing a claim

1
Tell the bank about the account holder's death, with enough information for it to identify the accounts. The notice takes effect once the bank has received it and had a reasonable chance to act on it.
2
Call the Client Care Center at 1-855-571-5824 (Monday to Friday 8 AM to 6 PM, Saturday 8 AM to 2 PM) or visit a Burke & Herbert Bank branch with questions about the accounts.
3
Send written notice to Burke & Herbert Bank, PO Box 151510, Alexandria, VA 22315.
4
Once the bank has notice of the death it may freeze the account until it has the documentation that shows who should be paid.

What happens to each kind of account5

Account in one name

An individual account belongs to its named owner, and at the owner's death it passes as part of the owner's estate.1

Joint account with survivorship

At a joint owner's death the balance belongs to the surviving owners. It stays a joint account while two or more survive and becomes an individual account when one is left.1

Payable-on-death account

The named beneficiaries take the account only after every owner has died, in equal shares unless the designation says otherwise. If none survives, the account stays with the surviving owners.1

Fiduciary account

Estate and fiduciary accounts are not eligible for the bank's Overdraft Privilege Service.1

Safe deposit box

Anyone with access to a box must tell the bank of another box holder's death before opening it. The bank may refuse access at a renter's death and hold back the contents until it has satisfactory evidence of the estate representative's authority.1

State law on paying a balance without lettersKentucky, Pennsylvania, West Virginia

Kentucky

KRS 391.030(2)

Kentucky law directs a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.KRS 391.030(2)Verified Oct 3, 2026View source

Paid to: surviving spouse

Limit: $2,500 in total from every holder

The section sets further conditions.

Pennsylvania

20 Pa.C.S. § 3101(b)

Pennsylvania law directs a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.20 Pa.C.S. § 3101(b)Verified Oct 3, 2026View source

Limit: $20,000 held at the institution

When: at any time after the death of a depositor, member or certificate holder

Paid to: the spouse; any child; the father or mother; any sister or brother

The section sets further conditions.

West Virginia

W. Va. Code § 44-1-28(c), (d)

West Virginia law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.W. Va. Code § 44-1-28(c), (d)Verified Oct 3, 2026View source

Limit: $5,000 per account

When: 120 days after the death

Paid to: the decedent’s surviving spouse, if any; if no spouse survived the decedent, the distributees of the decedent under the laws of the State of West Virginia, as established by an affidavit to that effect (in that order)

The section permits the payment. It does not require the bank to make it. The section sets further conditions.

Accounts handled elsewhere3

Operations Support & Delivery Department

Written requests and error notices on Burke & Herbert Bank residential mortgage loans2

Mailing address: Burke & Herbert Bank & Trust Company, Attn: Operations Support & Delivery Department, P.O. Box 179, Moorefield, WV 26836

Credit card customer service

Burke & Herbert Bank credit card accounts2

Phone: 1-800-883-0131

Hours: 24 hours a day, 7 days a week

Burke & Herbert Trust Services

Trusts and estates the bank administers, and distributions to their beneficiaries3

What Burke & Herbert Bank's agreement and guidance say8

What it does when notified

On notice of an owner's death or incapacity, the bank may freeze the account until it has received the documentation needed to decide who should be paid.1

Payments after the death

The bank may keep paying and collecting items until it knows of the death. For 10 days after the date of death it may pay checks written on or before that date unless someone claiming an interest in the account orders a stop.1

Debts owed to the institution

If an owner owes the bank a debt that has come due, the bank may take it from the owner's accounts. On a joint account it may set off for the debt of any one owner.1

Indemnity a claimant may have to give

A surviving owner or beneficiary agrees to hold the bank harmless for paying out funds as the agreement and the account designations direct.1

Powers of attorney

An authorized signer on the account has no rights at the owner's death, and the death of the sole or last owner ends the signer's authority. The bank may rely on the signer until it has proper notice and a reasonable time to act.1

Dormant and unclaimed accounts

A checking account with no activity for 366 days, or a certificate of deposit with none for 1,460 days, is charged a $5 dormant account fee each month. Once a balance is turned over to the state, the bank is no longer responsible for it.1

Which state governs the account

The consumer deposit account agreement states that it is governed by the laws of Virginia, except where federal law controls.1

Accounts from a merged institution

LINKBANK accounts moved to Burke & Herbert Bank on June 15, 2026, and kept their account numbers unless the bank notified the owner otherwise. Converted accounts can be served at any Burke & Herbert Bank branch.4, 1

Not in Burke & Herbert Bank's published guidance8

  • A department for deceased-customer accounts
  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources4

Download instructions for the whole estate

Burke & Herbert Bank's Client Care Center can be reached by phone at 1-855-571-5824 and email at ask@burkeandherbertbank.com for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Burke & Herbert Bank primary sources (33 pages reviewed). How we research.

Burke & Herbert Bank death claims support

Client Care Center

Hours

Monday-Friday 8:00 AM-6:00 PM; Saturday 8:00 AM-2:00 PM

Mailing address

Burke & Herbert Bank, P.O. Box 151510, Alexandria, VA 22315
Verified Oct 2026

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