
What to do when a Burke & Herbert Bank account holder dies
Report the death to Burke & Herbert Bank's Client Care Center at 1-855-571-5824
What happens to Burke & Herbert Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Burke & Herbert Bank's Client Care Center (1-855-571-5824) to claim the funds.
To start a claim, contact Burke & Herbert Bank by phone at 1-855-571-5824 or email documentation to ask@burkeandherbertbank.com. You will need the account holder's full name, account numbers, and the death certificate.
Death claim process
Follow these steps to file a death claim with Burke & Herbert Bank:
Filing a claim
What happens to each kind of account5
- Account in one name
An individual account belongs to its named owner, and at the owner's death it passes as part of the owner's estate.1
- Joint account with survivorship
At a joint owner's death the balance belongs to the surviving owners. It stays a joint account while two or more survive and becomes an individual account when one is left.1
- Payable-on-death account
The named beneficiaries take the account only after every owner has died, in equal shares unless the designation says otherwise. If none survives, the account stays with the surviving owners.1
- Fiduciary account
Estate and fiduciary accounts are not eligible for the bank's Overdraft Privilege Service.1
- Safe deposit box
Anyone with access to a box must tell the bank of another box holder's death before opening it. The bank may refuse access at a renter's death and hold back the contents until it has satisfactory evidence of the estate representative's authority.1
State law on paying a balance without lettersKentucky, Pennsylvania, West Virginia
- Kentucky
KRS 391.030(2)
Kentucky law directs a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.KRS 391.030(2)Verified Oct 3, 2026View source
Paid to: surviving spouse
Limit: $2,500 in total from every holder
The section sets further conditions.
- Pennsylvania
20 Pa.C.S. § 3101(b)
Pennsylvania law directs a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.20 Pa.C.S. § 3101(b)Verified Oct 3, 2026View source
Limit: $20,000 held at the institution
When: at any time after the death of a depositor, member or certificate holder
Paid to: the spouse; any child; the father or mother; any sister or brother
The section sets further conditions.
- West Virginia
W. Va. Code § 44-1-28(c), (d)
West Virginia law permits a bank to pay from a deceased depositor's balance on an affidavit, without letters testamentary or letters of administration.W. Va. Code § 44-1-28(c), (d)Verified Oct 3, 2026View source
Limit: $5,000 per account
When: 120 days after the death
Paid to: the decedent’s surviving spouse, if any; if no spouse survived the decedent, the distributees of the decedent under the laws of the State of West Virginia, as established by an affidavit to that effect (in that order)
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere3
- Operations Support & Delivery Department
Written requests and error notices on Burke & Herbert Bank residential mortgage loans2
Mailing address: Burke & Herbert Bank & Trust Company, Attn: Operations Support & Delivery Department, P.O. Box 179, Moorefield, WV 26836
- Credit card customer service
Burke & Herbert Bank credit card accounts2
Phone: 1-800-883-0131
Hours: 24 hours a day, 7 days a week
- Burke & Herbert Trust Services
Trusts and estates the bank administers, and distributions to their beneficiaries3
What Burke & Herbert Bank's agreement and guidance say8
- What it does when notified
On notice of an owner's death or incapacity, the bank may freeze the account until it has received the documentation needed to decide who should be paid.1
- Payments after the death
The bank may keep paying and collecting items until it knows of the death. For 10 days after the date of death it may pay checks written on or before that date unless someone claiming an interest in the account orders a stop.1
- Debts owed to the institution
If an owner owes the bank a debt that has come due, the bank may take it from the owner's accounts. On a joint account it may set off for the debt of any one owner.1
- Indemnity a claimant may have to give
A surviving owner or beneficiary agrees to hold the bank harmless for paying out funds as the agreement and the account designations direct.1
- Powers of attorney
An authorized signer on the account has no rights at the owner's death, and the death of the sole or last owner ends the signer's authority. The bank may rely on the signer until it has proper notice and a reasonable time to act.1
- Dormant and unclaimed accounts
A checking account with no activity for 366 days, or a certificate of deposit with none for 1,460 days, is charged a $5 dormant account fee each month. Once a balance is turned over to the state, the bank is no longer responsible for it.1
- Which state governs the account
The consumer deposit account agreement states that it is governed by the laws of Virginia, except where federal law controls.1
Not in Burke & Herbert Bank's published guidance8
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- Whether the death certificate must be certified
- Which court appointment document it accepts
- An online way to report a death
- How long a claim takes
- A small-estate procedure
Burke & Herbert Bank's Client Care Center can be reached by phone at 1-855-571-5824 and email at ask@burkeandherbertbank.com for questions throughout the claims process.
Sources
Data sourced from Burke & Herbert Bank primary sources (33 pages reviewed). How we research.
Burke & Herbert Bank death claims support
Client Care Center
Phone
Hours
Mailing address
Website
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Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
What Happens to Jointly Owned Property When an Owner Dies?
See what your state records when a joint tenant with right of survivorship dies: an affidavit, the death certificate or a new deed.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.







