
What to do when a BOK Financial account holder dies
Report the death to BOK Financial's ExpressBank at 1-844-517-3308
What happens to BOK Financial accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with BOK Financial's ExpressBank (1-844-517-3308) to claim the funds.
Deposit, investment & retirement accounts
To file a claim after an account holder's death, here is what BOK Financial requires:
Filing a claim
- BOK Financial (AR, AZ, CO, KS, MO): 844-517-3308
- Bank of Oklahoma: Tulsa 918-588-6010, Oklahoma City 405-272-2548, elsewhere 800-234-6181
- Bank of Texas: Dallas 214-987-8840, Fort Worth 817-399-8840, Houston 713-578-3500, San Antonio 210-200-6770, elsewhere 800-346-5312
- Bank of Albuquerque: Albuquerque 505-855-0855, elsewhere 800-583-0709
- A certified death certificate (the original or a certified copy)
- The deceased person's account numbers, if known
- Letters Testamentary or Letters of Administration if any account was held in one name with no payable-on-death beneficiary
Required Documents
- Certified death certificateAt a branch, the original or a certified copy.
- Government-issued ID for the claimant or beneficiaryPhoto ID at a branch.
- Trust documents, if the account is owned by a trust
- Letters Testamentary or Letters of Administration, if probate is required, or if any account was held in one name with no payable-on-death beneficiary
- Small estate affidavit, if eligible under state law
What happens to each kind of account8
- Account in one name
"Upon receiving notice of your death, we will release the funds only to the personal representatives of your estate, except as otherwise permitted by law." BOK will not pay a spouse or child on a death certificate alone; the claimant needs Letters or a small-estate affidavit.1, 2, 3, 4
- Payable-on-death account
The named beneficiary claims directly with a death certificate and government-issued ID, without probate.5
The agreement treats multiple payable-on-death beneficiaries as joint tenants with right of survivorship, not as holders of separate shares.1, 2, 3, 4
- Joint account with survivorship
The balance belongs to the surviving owner or owners, who provide a death certificate to remove the deceased owner.5
The agreement makes a joint account one with right of survivorship unless the signature card says otherwise.1, 2, 3, 4
- Joint account without survivorship
If the signature card specified tenancy in common, the deceased owner's share belongs to the estate and the survivors as a court determines.5
- Trust account
The successor trustee provides the trust documentation and government-issued ID.5
- Fiduciary account
A fiduciary signer "shall be solely responsible for acting in accordance with the terms of applicable State law, the will, court order or trust instrument," and the bank does "not accept any responsibility for examining or insuring compliance."1, 2, 3, 4
- Certificate of deposit
The early withdrawal penalty is waived on an owner's death, but not on a CD renewed or opened after the death.1, 2, 3, 4
- IRA
An IRA held as a CD is paid "to the designated beneficiary as stated in the Bank's records."5
State law on paying a balance without lettersNew Mexico, Oklahoma, Texas
- New Mexico
NMSA 1978 § 58-1-8
New Mexico law permits a bank to pay from a deceased depositor's balance on proof the institution accepts, without letters testamentary or letters of administration.NMSA 1978 § 58-1-8Verified Oct 3, 2026View source
Limit: $2,000 held at the institution
Paid to: the surviving spouse; the surviving next of kin, of the closest degree of lineal consanguinity (in that order)
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
- Oklahoma
6 O.S. § 906
Oklahoma law permits a bank to pay from a deceased depositor's balance on an affidavit made under oath, without letters testamentary or letters of administration.6 O.S. § 906Verified Oct 3, 2026View source
Limit: $50,000 held at the institution
Paid to: the known heirs of the deceased
The section applies where the person died without a will. The section permits the payment. It does not require the bank to make it. The section sets further conditions.
- Texas
Tex. Est. Code § 152.051
Texas law permits a bank to pay from a deceased depositor's balance on an order of the court, without letters testamentary or letters of administration.Tex. Est. Code § 152.051Verified Oct 3, 2026View source
Paid to: a funeral home or the applicant, for funeral and burial expenses
Limit: $5,000 in total from every holder
When: the application may be filed "not earlier than the third day after the date of the decedent's death and not later than nine months after the date of the decedent's death"
The section permits the payment. It does not require the bank to make it. The section sets further conditions.
Accounts handled elsewhere16
- BOKF, NA Fiduciary Services, Tulsa
Estate administration in Oklahoma, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-918-293-7560
- BOKF, NA Fiduciary Services, Oklahoma City
Estate administration in Oklahoma, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-405-272-2348
- BOKF, NA Fiduciary Services, Dallas
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-214-525-7696
- BOKF, NA Fiduciary Services, Houston
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-713-357-2257
- BOKF, NA Fiduciary Services, Fort Worth
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-817-348-5714
- BOKF, NA Fiduciary Services, Austin
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-512-527-6826
- BOKF, NA Fiduciary Services, San Antonio
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-210-568-7687
- BOKF, NA Fiduciary Services, North Dallas
Estate administration in Texas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-214-346-3973
- BOKF, NA Fiduciary Services, New Mexico
Estate administration in New Mexico, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-505-837-4224
- BOKF, NA Fiduciary Services, Arkansas
Estate administration in Arkansas, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-918-293-7583
- BOKF, NA Fiduciary Services, Arizona
Estate administration in Arizona, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-480-596-4336
- BOKF, NA Trust Services, Colorado
Estate administration in Colorado, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-303-864-7260
- BOKF, NA Fiduciary Services, Kansas and Missouri
Estate administration in Kansas and Missouri, with BOKF, NA as executor, co-executor, trustee or agent5
Phone: 1-913-307-1842
- BOKF, NA Family Office Services
Family office services in every region5
Phone: 1-214-525-7696
- BOKF, NA Mineral Management, Tulsa
Estates holding mineral interests, in every region5
Phone: 1-918-779-6616
- BOKF, NA Real Estate Services, Tulsa
Estates holding real property, in every region5
Phone: 1-918-779-6611
What BOK Financial's agreement and guidance say2
- Payments after the death
The agreement says: "We are entitled to continue to permit withdrawals on behalf of the Account Owner(s) after we receive notice of death to the extent permitted by law." Automatic payments and outstanding checks may keep clearing after the death is reported; the agreement sets no cutoff period.1, 2, 3, 4
Not in BOK Financial's published guidance2
- Online claim form
- A mailing address for claim documents
Sources5
- 1.Agreements and Disclosures (BOK Financial, 8029), Effective April 2026
- 2.Agreements and Disclosures (Bank of Oklahoma, 8029), Effective April 2026
- 3.Agreements and Disclosures (Bank of Texas, 8029), Effective April 2026
- 4.Agreements and Disclosures (Bank of Albuquerque, 8029), Effective April 2026
- 5.Estate Settlement and Administration
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
- BOK Financial: 866-910-5224 (fax 918-619-8948)
- Bank of Oklahoma: 800-947-7061
- Bank of Texas: 866-910-5217. The Bank of Texas additional-contact directory lists 866-910-5224 for the same team; either reaches servicing
- Bank of Albuquerque: 866-910-5218
- A certified copy of the death certificate
- The deceased borrower's full legal name, Social Security number and loan number
- Documentation proving your ownership interest: a probated will, court order, recorded deed, or trust document naming you as successor trustee or beneficiary
- Payments: BOK Financial, PO Box 21368, Tulsa, OK 74121-1368, with the account number written on the check
- General correspondence and Qualified Written Requests: BOK Financial, P.O. Box 35688, Tulsa, OK 74153-0688 (address a Qualified Written Request to the Complaints Department)
- Overnight mail requiring a signature: BOK Financial, 6242 E 41st Street, Tulsa, OK 74136-6118
- A Notice of Error or Request for Information: BOK Financial, Attn: Customer Care Department, 7060 S. Yale Avenue, Suite 200, Tulsa OK 74136-5721
- Put the name, property address, loan number, and the specific error or information requested in the letter
- BOK acknowledges written correspondence within 5 business days and responds within 30 business days
- Continue making payments
- Apply for loan assumption
- Refinance
- Pay off the balance
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the heir or personal representative
- Documentation proving an ownership interest in the propertyA probated will, court order, recorded deed, or trust document.
- Letters Testamentary or Letters of Administration, if going through probate
- Marriage certificate, for a surviving spouse
Claims Contact
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
BOK Financial's ExpressBank can be reached by phone at 1-844-517-3308 for questions throughout the claims process.
Sources
Data sourced from BOK Financial primary sources (33 pages reviewed). How we research.
BOK Financial death claims support
ExpressBank (deposit deceased-account handling)
Phone
Report a death — BOK Financial (AR/AZ/CO/KS/MO) ExpressBank
Report a death — Bank of Oklahoma ExpressBank
Report a death — Bank of Texas ExpressBank
Report a death — Bank of Albuquerque ExpressBank
Estate Settlement / Fiduciary Services — Oklahoma (Tulsa)
Estate Settlement / Fiduciary Services (Oklahoma City)
Estate Settlement / Fiduciary Services — Texas (Dallas)
Estate Settlement / Fiduciary Services — Texas (Houston)
Estate Settlement / Fiduciary Services — New Mexico
Estate Settlement / Fiduciary Services — Arkansas
Estate Settlement / Fiduciary Services — Arizona
Estate Settlement / Trust Services — Colorado
Estate Settlement / Fiduciary Services — Kansas & Missouri
Mortgage Servicing (deceased borrower) — BOK Financial
Mortgage Servicing (deceased borrower) — Bank of Oklahoma
Mortgage Servicing (deceased borrower) — Bank of Texas
Mortgage Servicing (deceased borrower) — Bank of Albuquerque
Hours
Mailing address
Website
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