
What to do when a BMO account holder dies
Report the death to BMO at 1-888-340-2265
BMO operates under a new nameRebranded, effective September 2023
BMO Harris Bank N.A. rebranded to BMO Bank N.A., retiring the "Harris" name from the consumer bank. Same legal entity, same account numbers, debit cards, online logins, and customer service numbers -- a brand update, not a merger, so an executor holding an old BMO Harris statement, checkbook, or debit card is dealing with the same bank at the same phone number. FDIC BankFind (CERT 16571) confirms the charter is active and currently named "BMO Bank National Association" under Bank of Montreal, and bmo.com's own page on the change (/en-us/main/bmo-harris-to-bmo/) documents the bmoharris.com to bmo.com website move. The September 3, 2023 legal-entity name-change date is carried from an earlier pass and was NOT re-confirmed on 2026-09-10: the FDIC history endpoint records no name-change event for CERT 16571, and BMO's own brand page states no date. The rebrand followed BMO's acquisition of Bank of the West, announced as closing February 1, 2023, with the FDIC recording Bank of the West (CERT 3514) as inactive effective February 2, 2023. Note that "BMO Harris" survives on a separate, unrelated charter: FDIC CERT 58216, BMO Harris Central National Association of Roselle, Illinois, a single-office bank with roughly $8 million in assets. It is not the consumer bank and holds no retail deposits an estate is likely to encounter.
After an account holder at BMO dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact BMO at 1-888-340-2265 with the proper legal authority documents.
Deposit, investment & retirement accounts
Here is the step-by-step death claim process at BMO:
Filing a claim
- BMO bank accounts: 1-888-340-2265, the line BMO lists for general banking service inquiries (1-847-238-2265 from outside the U.S.)
- Alto accounts: 1-855-266-8100. BMO branches and ATMs cannot support an Alto account
- BMO Investment Services accounts: 1-877-225-3863
- BMO mortgage loans: for loan information, 1-888-340-2265, or write to BMO Bank N.A., Attention: NOE1290, 1 Corporate Drive, Suite 360, Lake Zurich, Illinois 60047-8945
- BMO Wealth Management clients: BMO Private Bank's Estate Settlement Services group, through Find a Wealth Professional
- Joint account owner
- Payable on death beneficiary
- Executor or estate administrator
- Small estate affiant
Required Documents
- Death certificate, for an Alto accountOne original death certificate.
- Decedent Account Letter of Direction, notarized, to settle an Alto accountThe letter for your role: joint account owner, payable on death beneficiary, executor or estate administrator, or small estate affiant.
- Copy of one valid ID for the authorized representative, for an Alto accountA driver's license, state identification card, passport or passport card, permanent resident card, tribal ID card, or consulate or consular identification card.
- Executorship documents or state-specific small estate affidavit, for an Alto account, as applicableCopies.
- NJ Form L-8 (original) or Form L-4 (copy) Tax Waiver, for an Alto account of a New Jersey resident
- Date of Death Value Letter Request Form, notarized, for the date-of-death balance of an Alto account
- Death certificate, for a BMO Funds account registered transfer on deathA certified copy, with the beneficiary's Social Security number and other information BMO Funds requires.
Forms BMO issues2
- Decedent Account Letter of Direction Form
Completed by the joint account owner, payable on death beneficiary, executor or estate administrator, or small estate affiant, each on the letter for that role. Available to download. Must be notarized.1
- Date of Death Value Letter Request Form
Completed by the joint account owner, payable on death beneficiary, executor, estate administrator, or small estate affiant. Available to download. Must be notarized.2
What happens to each kind of account4
- Joint account with survivorship
When a joint owner dies, the funds remaining in the account are payable to the surviving owners. BMO may ask for documents before it updates the account title or releases the funds.3
On an Alto joint account, the surviving owner's letter asks Alto either to remove the deceased co-owner only or to close the account and mail a check.1
- Payable-on-death account
After the last owner dies, a payable-on-death or "trustee for" account is paid to the beneficiary. The beneficiary must survive all owners, with no set survival period; if none survives, the balance goes to the last owner's estate.3
A beneficiary's right to the funds is subject to BMO's security interest and right of setoff.3
On an Alto account with several beneficiaries, each beneficiary who survived the decedent receives an equal share, submits their own letter, and is mailed a check for their share.1
- Sole proprietor account
On a sole proprietor's death, the estate must release and indemnify BMO for payments made at the direction of an agent or authorized signer, unless BMO had notice of the death and a reasonable opportunity to act.3
- Safe deposit box
Surviving owners and signers must notify BMO of an owner's death before seeking further access to the box. BMO may then refuse access to the box for any reason.3
State law on paying a balance without letters4 states
- Florida
Permits a bank to pay up to $2,000 on an affidavitFla. Stat. § 735.303Verified Oct 3, 2026View source
- New Mexico
Permits a bank to pay up to $2,000 on proof the institution acceptsNMSA 1978 § 58-1-8Verified Oct 3, 2026View source
- Oregon
Permits a bank to pay up to $25,000 on an affidavitORS 708A.430Verified Oct 3, 2026View source
- Washington
Permits a bank to pay up to $2,500 on an affidavitRCW 30A.22.190(2)Verified Oct 3, 2026View sourceRCW 30A.22.190(2)
Permits a bank to pay on an affidavit; the section sets no dollar limitRCW 30A.22.190(1)Verified Oct 3, 2026View sourceRCW 30A.22.190(1)
Accounts handled elsewhere4
- Alto
Alto accounts, which BMO branches and ATMs cannot support4
Phone: 1-855-266-8100
Hours: Monday-Friday 7:00 AM-11:00 PM CT; Saturday, Sunday 8:00 AM-10:00 PM CT
- BMO Investment Services
BMO Investment Services accounts5
Phone: 1-877-225-3863
- BMO Funds
BMO Funds accounts registered transfer on death6
Phone: 1-800-236-3863
- BMO Private Bank Estate Settlement Services
Settling the estates and trusts of deceased BMO Wealth Management clients7
What BMO provides to the estate1
- Date-of-death balance letter
For an Alto account, a date of death value letter gives the account balance on the date the owner died. Only the authorized representative can request it, with the notarized request form.2
What BMO's agreement and guidance say5
- Telling the institution
Section 4.A of the BMO Handbook: "In the event of your death, you agree that we have the right to honor Checks or other Items drawn against your Account until ten (10) days after we receive written notice of your death or any longer period as permitted under Applicable Law."3
- What it does when notified
BMO "may restrict access to your Account upon notice of your death until the documentation requested by us is provided by the executor, administrator or other representative of your estate or person."3
The Handbook adds: "In the event of your death, we will not release funds on deposit until all legal documents we require are accepted by us."3
- Debts owed to the institution
BMO may pay checks and withdrawals presented after the drawer's death, and may set off a joint owner's debt against the account after that owner's death, whatever the rights of a surviving joint owner or a POD payee.3
- How proceeds are paid
On Alto's executor or estate administrator letter, "The check will be made payable to the estate and be mailed to the indicated mailing address." On the small estate affiant letter, the check is made payable to the small estate affiant.1
- Dormant and unclaimed accounts
If an account becomes dormant, BMO notifies the owner and keeps charging any maintenance fees while it is open. Once it is presumed abandoned, the funds are transferred as the law requires and interest stops.3
BMO notifies the customer in writing before it escheats abandoned property to the state. After that, the property is claimed from the state, through the state's unclaimed property website.8
Not in BMO's published guidance2
- How long a claim takes
- Phone number for Estate Settlement Services
Sources8
- 1.Decedent Account Letter of Direction Form, May 2026
- 2.Date of Death Value Letter Request Form, May 2026
- 3.BMO Handbook, Dated August 10, 2026
- 4.FAQ’s (Product Details, Account Issues, & More)
- 5.Contact Us for U.S. Customers
- 6.BMO Funds Tranfer on Death (TOD) Registration Request, 952-701-008 (1/12)
- 7.Trusts & Estates Planning
- 8.Unclaimed property (escheatment) laws and your BMO accounts
Mortgage and home lending
Mortgages and home equity loans are liabilities, not assets. They do not have beneficiaries and cannot be retitled to a trust.
Claims Contact
Phone: 1-888-340-2265
Mailing address: BMO Bank N.A., Attention: NOE1290, 1 Corporate Drive, Suite 360, Lake Zurich, IL 60047-8945
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
Not in BMO's published guidance2
- A procedure for reporting a death
- A list of required documents
BMO can be reached by phone at 1-888-340-2265 for questions throughout the claims process.
Sources
Data sourced from BMO primary sources (29 pages reviewed). How we research.
BMO death claims support
Phone
Toll-free
Alto accounts
BMO Investment Services
BMO Funds TOD accounts
From outside the U.S.
Hours
Mailing address
Website
Estate planning articles
Learn how to protect your BMO accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
Forms for Settling an Estate
Free forms for settling an estate: the probate petition, small estate affidavit, notice to creditors, inventory, and closing forms.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
Notify estate creditors and start the claim period — the published notice plus mailed copies for known creditors.
Renunciation of Executor
Decline an appointment as executor named in a will — the writing filed with the court before anyone is appointed.
Affidavit of Heirship
Prepare the sworn statement of a deceased person's family history and heirs for recording in the county land records, with your state's recording instructions.
Small Estate Affidavit
Collect a small estate's property without probate — the sworn affidavit presented to banks and other holders, with a presentation letter for each.
Tools for Settling an Estate
Free tools for settling an estate: whether probate is needed, executor and trustee pay, creditor deadlines, and inheritance taxes.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need and see ordering info for your state.
Do I Need Probate?
Find out if an estate needs probate or qualifies for simplified procedures.
Do I Have to File Tax Returns for Someone Who Died?
Find out which tax returns need to be filed after someone dies and whether tax clearance is required.
How Do I Settle an Estate?
Personalized plan for settling an estate after someone passes away.
What Do I Do When Someone Dies?
A step-by-step checklist for the days, weeks, and months after a death, with state rules noted where they apply.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax, and inheritance tax for an estate.







