What to do when a Best Egg account holder dies
Contact Best Egg — 6-step process, 3 required documents, and best egg does not publish a fixed timeline for resolving a deceased borrower's account. deaths are reported through the servicing line or by email, after which the estate obtains a payoff and settles the unsecured balance as a claim in probate. the time to resolve depends on the estate administration and available assets, not on a best egg-published deadline.
Best Egg Personal Loan Servicing
Correspondence: Best Egg, PO Box 42912, Philadelphia, PA 19101. Payments: Best Egg, PO Box 207865, Dallas, TX 75320-7865.
Best Egg Personal Loan Servicing
Correspondence: Best Egg, PO Box 42912, Philadelphia, PA 19101. Payments: Best Egg, PO Box 207865, Dallas, TX 75320-7865.
Best Egg Loan Servicing (Report a Death / File a Claim)
Best Egg, PO Box 42912, Philadelphia, PA 19101
Notifying Best Egg of a death is not a claim for money — it is the step that stops the account, fixes the balance owed as of the date of death, and puts Best Egg on notice as a creditor of the estate. The Best Egg Loan Servicing (Report a Death / File a Claim) (855-282-6353) handles it.
Claims can be filed by phone (855-282-6353) or by emailing documentation to loanservicing@bestegg.com. Before reaching out, gather the account holder's full name, account numbers, and a certified death certificate.
Death claim process
Follow these steps to file a death claim with Best Egg:
Filing a claim
Required Documents
- Deceased borrower's name and the Best Egg loan account number
- Copy of the death certificate (Best Egg requests it "if available")
- Letters of Testamentary or Letters of Administration, or a small estate affidavit, if Best Egg requires proof of authority to act for the estate
What to know at this institution
A Best Egg personal loan is an unsecured debt, not an asset — there is no collateral, no lien, and no payable-on-death or beneficiary designation. Best Egg's published deceased-borrower process is a servicing channel, not a claim form: the caller reports the death at 855-282-6353 (or emails loanservicing@bestegg.com) with the borrower's name, the account number, and a copy of the death certificate if available. Because the loan is serviced under the Best Egg brand by Marlette Funding, LLC regardless of which partner bank (Cross River Bank, Column N.A., or historically Blue Ridge Bank, N.A.) originated it, the estate deals with Best Egg servicing for the payoff and account resolution. Best Egg does not publish a dedicated deceased-customer claim form, so a survivor sends its own written notice plus the death certificate and any estate documents (user-drafted). The balance is settled through the probate creditor process; a co-borrower remains liable for the full amount.
Prepare your letter of instruction to Best Egg
Best Egg accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Best Egg's verified claims department, with the documents it requires enclosed.
Build your letter of instructionHow long the process takes at Best Egg: Best Egg does not publish a fixed timeline for resolving a deceased borrower's account. Deaths are reported through the servicing line or by email, after which the estate obtains a payoff and settles the unsecured balance as a claim in probate. The time to resolve depends on the estate administration and available assets, not on a Best Egg-published deadline. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
To process a claim, Best Egg needs Deceased borrower's name and the Best Egg loan account number, Copy of the death certificate (Best Egg requests it "if available"), and Letters of Testamentary or Letters of Administration, or a small estate affidavit, if Best Egg requires proof of authority to act for the estate. Death certificates and court documents must be certified copies—photocopies are not accepted.
Frequently asked questions
A Best Egg personal loan is an unsecured debt that does not disappear on death. The outstanding balance becomes a claim against the estate and is settled through the probate creditor process, paid from estate assets to the extent assets are available. There is no collateral to repossess and no beneficiary who inherits the loan. Report the death to Best Egg at 855-282-6353 or loanservicing@bestegg.com and request the payoff amount.
Call Best Egg at 855-282-6353 (Monday-Thursday 8 a.m.-10 p.m. ET, Friday 8 a.m.-8 p.m. ET, Saturday 9 a.m.-6 p.m. ET), or email loanservicing@bestegg.com. Best Egg asks you to have the borrower's name, the loan account number, and a copy of the death certificate ready (if available).
No. Best Egg does not forgive the balance on the borrower's death. Because the loan is unsecured, the balance survives as a debt of the estate and is paid through the probate creditor process from available estate assets before the remaining estate is distributed to heirs. Family members do not personally inherit the debt unless they were a co-borrower.
No. A personal loan is a debt, not an asset, so there is no payable-on-death or beneficiary designation to file. When the borrower dies the obligation becomes part of the estate, and the estate representative settles it as a creditor claim rather than transferring it to a named individual.
Best Egg is a lending platform operated by Marlette Funding, LLC. The personal loans are originated by partner banks — currently Cross River Bank and Column N.A., and historically also Blue Ridge Bank, N.A. — and then serviced under the Best Egg brand. For the estate, this means you contact Best Egg servicing at 855-282-6353 for the payoff and the deceased-borrower process regardless of which bank originally funded the loan.
Best Egg asks for the deceased borrower's name, the loan account number, and a copy of the death certificate (if available) to report a death. To establish authority over the estate, Best Egg may also request Letters of Testamentary or Letters of Administration, or a small estate affidavit where the estate qualifies under state law.
A co-borrower on a Best Egg loan remains fully responsible for the entire outstanding balance after the other borrower dies. The account continues, and payments should be kept current to avoid collection activity and negative credit reporting. The co-borrower can contact Best Egg servicing at 855-282-6353 to discuss options.
Confirm the exact payoff amount first by calling Best Egg servicing at 855-282-6353. Written correspondence and documentation, including a copy of the death certificate, can be mailed to Best Egg, PO Box 42912, Philadelphia, PA 19101. Payments go to the payment address, Best Egg, PO Box 207865, Dallas, TX 75320-7865. Include the loan account number so the payment or documents are applied to the right account.
Best Egg's Best Egg Loan Servicing (Report a Death / File a Claim) can be reached by phone at 855-282-6353 and email at loanservicing@bestegg.com for questions throughout the claims process.
Sources
Data sourced from Best Egg primary sources (3 pages reviewed). How we research.
Best Egg Personal Loan Servicing
Correspondence: Best Egg, PO Box 42912, Philadelphia, PA 19101. Payments: Best Egg, PO Box 207865, Dallas, TX 75320-7865.
Best Egg Personal Loan Servicing
Correspondence: Best Egg, PO Box 42912, Philadelphia, PA 19101. Payments: Best Egg, PO Box 207865, Dallas, TX 75320-7865.
Best Egg Loan Servicing (Report a Death / File a Claim)
Best Egg, PO Box 42912, Philadelphia, PA 19101
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