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Bankers Trust (Iowa)

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What to do when a Bankers Trust (Iowa) account holder dies

Report the death to Bankers Trust (Iowa)'s Customer Service at 1-800-362-1688

After an account holder at Bankers Trust (Iowa) dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Bankers Trust (Iowa)'s Customer Service at 1-515-245-2863 with the proper legal authority documents.

The claim process begins with a phone call to 1-515-245-2863. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.

Death claim process

To file a claim after an account holder's death, here is what Bankers Trust (Iowa) requires:

Filing a claim

1
Tell Bankers Trust promptly that the account owner has died. The account terms ask for prompt notice when anyone who can withdraw from an account dies.
2
Call customer service at 1-800-362-1688, go to a branch in Iowa, Omaha or the Phoenix area (locations), or write to the Customer Service Department in Des Moines.
3
Until the bank knows of the death and has had a reasonable chance to act, it may keep honoring the owner's checks and instructions.

Required Documents

  • Death certificate, to take a deceased owner off a joint account

What happens to each kind of account6

Joint account with survivorship

On a joint account with survivorship, the balance belongs to the owners still living, who hold it together with survivorship rather than as tenants in common.1

Where a joint CD was pledged with the bank's consent, the pledge is paid first; the surviving owner takes what is left.2

Payable-on-death account

On a revocable trust or pay-on-death account, the beneficiaries can withdraw only once every owner who opened it has died, and only if they are alive then. Two or more surviving beneficiaries share it equally, with no survivorship between them.1

Account in one name

An authorized signer's authority on an individual account ends when the owner dies, though the bank may keep honoring the signer's transactions until it has written notice or knows of the death.1

Fiduciary account

A trustee under a written trust agreement, or an executor, administrator or conservator serving under a court order, may open and run an account in that role. Holding the account does not make the bank a trustee, and it does not police the trust or the letters.1

Certificate of deposit

Bankers Trust's CD agreement says the early withdrawal penalty can be waived when an owner dies, where the law allows or requires it, and that a court-appointed representative with the proper papers may withdraw.2

Health savings account

When the bank is told an HSA owner has died, an attorney-in-fact's authority ends and the funds go to the named beneficiaries. With no beneficiary, or one who died first, the balance goes to the owner's estate.3

Accounts handled elsewhere1

Bankers Trust Trust Services

Trust and estate administration, including estates and trusts where Bankers Trust serves as executor or trustee4

What Bankers Trust (Iowa)'s agreement and guidance say8

Telling the institution

The account terms ask that Bankers Trust be told promptly when anyone allowed to withdraw from the account dies.1

Payments after the death

Checks written on or before the day of death may still be paid or certified for up to ten days afterward, unless someone claiming an interest in the account orders a stop.1

Deposits after the death

If the bank has to return a federal benefit payment deposited into the account, it may take that amount from this or any other account the customer holds there, without notice.1

Disputes between claimants

When survivors or beneficiaries make competing claims to an account, Bankers Trust may hold the funds until a court decides or until it is satisfied the dispute is settled.1

Debts owed to the institution

The bank may take money in an account, without notice and where the law allows, to pay a debt an owner owes it that is due. It does not do so on an IRA, for a credit card debt, or where the debtor can withdraw only as someone else's representative.1

Which state governs the account

The account terms are made subject to federal law and Iowa law.1

Dormant and unclaimed accounts

An account with no owner deposits, withdrawals or contact for 24 months is dormant and is charged $8.00 a month. Funds left untouched longer may have to be turned over to the state as unclaimed property, and the claim is then made to that state.1, 5

Fees

Account balancing and research costs $15.00 per half hour, an additional statement $8.00, photocopies and scans $1.00 a page, and a garnishment or levy $100.00.5

Not in Bankers Trust (Iowa)'s published guidance7

  • A department for deceased-customer accounts
  • A claim form
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources5

Download instructions for the whole estate

Bankers Trust (Iowa)'s Customer Service can be reached by phone at 1-800-362-1688 for questions throughout the claims process.

Sources

(2)·

Data sourced from Bankers Trust (Iowa) primary sources (29 pages reviewed). How we research.

Bankers Trust (Iowa) death claims support

Customer Service

Hours

Monday-Friday 7:30 AM-8:00 PM CT; Saturday 8:00 AM-noon CT

Mailing address

Bankers Trust, Customer Service Department, 453 7th Street, P.O. Box 897, Des Moines, IA 50304-0897
Verified Oct 2026

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