What to do when a Bankers Fidelity account holder dies
Report the death to Bankers Fidelity's Claims Department at 1-866-458-7499
Filing a death claim on a Bankers Fidelity policy begins with notifying the Claims Department at 1-866-458-7499. Life insurance claims are separate from probate—proceeds transfer directly to named beneficiaries regardless of whether the estate goes through court. The timeline and documentation requirements depend on the policy type and cause of death.
To start a claim, contact Bankers Fidelity by phone at 1-866-458-7499 or email documentation to claims@bflic.com. You will need the account holder's full name, account numbers, and the death certificate.
Death claim process
The death claim process at Bankers Fidelity works as follows:
Filing a claim
- Policyholder Information: name of the deceased, policy number, date of birth and date of death
- Manner of Death: Natural, Accidental, Suicide or Homicide
- Beneficiary/Claimant Information: name, relationship to the deceased, Social Security number, date of birth, email, phone and address
- Funeral Home, if applicable: name, address and phone number
- Trustee, if applicable: name of the trustee, tax ID of the trustee and trust agreement date
- Email: claims@bflic.com
- Mail: Bankers Fidelity Life Insurance Company, Attn: Claims Department, 4370 Peachtree Road NE, Atlanta, Georgia 30319
Required Documents
- Life Claim FormSigned by the beneficiary or beneficiaries.
- Certified death certificate
- Copy of the obituary, if available
- HIPAA Authorization to Release Protected Health Information (B HIPAA A2R), only if death occurred within the first two years of the policy issue dateBound into the claim PDF. A legal representative who signs submits a copy of the executed power of attorney, guardianship or similar document. If it is not signed, the claim may not be processed.
- Medical Information Request Form (BFL CF-MRF), only if death occurred within the first two years of the policy issue dateBound into the claim PDF. It asks for the names, addresses and phone numbers of all physicians, hospitals and pharmacies that treated or dispensed medication to the insured within the last 5 years.
- Police report, only if the death was the result of an accident, suicide or homicide
- Copy of the death certificate or obituary of the named beneficiary, if the named beneficiary is deceased
- Copy of the birth certificate and probate court guardianship documents, if the beneficiary is a minor (under age 18)
- Assignment form provided by the funeral home, if the life proceeds are assigned to a funeral home
- Letters testamentary or of administration, or other qualifying probate court documents, if the claim is being paid to an estate or a trust
- Copy of the trust documents, if the claim is being paid to an estate or a trust, where applicable
Forms Bankers Fidelity issues3
- Life Claim Form (BFL CF-LIFE), with its document checklist
Completed by the beneficiary or trustee. Available to download.1
- HIPAA Authorization (B HIPAA A2R) and Medical Information Request Form (BFL CF-MRF), bound into the claim PDF
Available to download.1
- Foreign Death Questionnaire (BFL CF FDQ)
Completed by the claimant. Available to download.2
Not in Bankers Fidelity's published guidance1
- How long a claim takes
Sources2
Bankers Fidelity's Claims Department can be reached by phone at 1-866-458-7499, email at claims@bflic.com, and fax at 1-404-926-4036 for questions throughout the claims process.
Sources
Data sourced from Bankers Fidelity primary sources (19 pages reviewed). How we research.
Bankers Fidelity death claims support
Claims Department
Phone
Fax
Mailing address
Website
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