What to do when a Athene account holder dies

Expected timelines at Athene: Claim packet mailed within 5-7 business days of death notification. Benefit payment processed within 8-10 business days of receiving complete documentation in good order. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by Athene includes Completed claim form (from claim packet mailed by Athene), Certified death certificate stating cause and manner of death, and Government-issued photo ID for the beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.

Athene's Death Benefit Claims can be reached by phone at 1-888-266-8489, email at AskAthene@Athene.com, and fax at 1-866-709-3922 for questions throughout the claims process.

When the deceased had multiple Athene policies, some may need separate claims while others can be handled together. The Death Benefit Claims can clarify what's needed for each account type.