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What to do when an Artisans' Bank account holder dies

Report the death to Artisans' Bank's Checking, Savings & Online Banking Inquiries at 1-302-658-6850

What happens to Artisans' Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Artisans' Bank's Checking, Savings & Online Banking Inquiries (1-302-658-6850) to claim the funds.

Death claim process

Follow these steps to file a death claim with Artisans' Bank:

Filing a claim

1
Let Artisans' Bank know soon after the death. Its account terms ask to be told promptly when anyone with the right to withdraw from an account dies.
2
Call the checking and savings line at (302) 658-6850, weekdays 8:30 a.m. to 4:30 p.m., or stop in at an Artisans' Bank branch in Delaware (locations and hours).
3
A letter can go to Artisans' Bank, 2961 Centerville Road, Wilmington, DE 19808. The bank treats a written notice as given on the day it arrives, in time for the bank to act on it.

What happens to each kind of account5

Joint account with survivorship

When an owner of a joint account with survivorship dies, the balance passes to the owners still living, who keep holding it jointly with survivorship if there is more than one.1

Joint account without survivorship

A joint account opened without survivorship gives no owner a claim to the others' shares at death, and the bank asks owners to record in writing what share each put in.1

Payable-on-death account

Beneficiaries of a pay-on-death or revocable trust account can draw on it only once everyone who opened it has died, and only if they are alive then. Two or more surviving beneficiaries take equal shares, with no survivorship between them.1

Certificate of deposit

An owner's death is one of the cases in which the early withdrawal penalty on an Artisans' certificate of deposit can be waived.2, 3

If a certificate was pledged for a debt the bank agreed to, the debt is paid from it before a surviving joint owner or a beneficiary takes anything.2

Fiduciary account

The terms allow executors, administrators and conservators appointed by a court to open and keep accounts, and the bank takes no part in supervising what they do with the money.1

Accounts handled elsewhere1

DT Investment Partners, LLC

Investment, IRA rollover and trust accounts with Artisans' partner advisor, which are not bank deposits4, 5

What Artisans' Bank's agreement and guidance say6

Payments after the death

Until it learns of the death and has had a fair chance to respond, the bank may keep paying the owner's checks. Checks written on or before the date of death may still be paid for ten days afterward unless a person with an interest in the account asks it to stop.1

Powers of attorney

An authorized signer's authority ends when the owner dies, but the bank may go on honoring that signer's transactions until written notice or actual knowledge reaches it and it has time to act.1

Disputes between claimants

Where survivors or beneficiaries dispute who owns an account, the bank may freeze the money until a court rules or it is satisfied the disagreement is settled.1

Debts owed to the institution

The bank may take money owed to it by any owner out of the account. That right does not reach an IRA, or a person whose only right to withdraw is as a representative.1

Dormant and unclaimed accounts

A checking account with no deposits, withdrawals or transfers for over a year, or a savings or money market account idle for over two years, is treated as inactive and may be charged a monthly dormant fee.6

Which state governs the account

The account terms are governed by federal law and the law of Delaware.1

Not in Artisans' Bank's published guidance8

  • A department for deceased-customer accounts
  • A claim form
  • A list of required documents
  • Whether the death certificate must be certified
  • Which court appointment document it accepts
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources6

Download instructions for the whole estate

Artisans' Bank's Checking, Savings & Online Banking Inquiries can be reached by phone at 1-302-658-6850 for questions throughout the claims process.

Sources

(4)·

Data sourced from Artisans' Bank primary sources (28 pages reviewed). How we research.

Artisans' Bank death claims support

Checking, Savings & Online Banking Inquiries

Hours

Monday-Friday 8:30 AM-4:30 PM

Mailing address

Artisans' Bank, 2961 Centerville Road, Wilmington, DE 19808
Verified Oct 2026

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