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American Eagle FCU

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What to do when an American Eagle FCU account holder dies

Report the death to American Eagle FCU's Member Contact Center at 1-800-842-0145

After a member of American Eagle FCU dies, the Member Contact Center manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

To start, call American Eagle FCU at 1-860-568-2020. Have the account holder's full name, account numbers, and the death certificate ready before you call.

Death claim process

Here is the step-by-step death claim process at American Eagle FCU:

Filing a claim

1
Report the death to the Member Contact Center at 860.568.2020 or 800.842.0145 (Monday-Friday 8:30 a.m. to 5:00 p.m., Saturday 8:30 a.m. to 12:30 p.m.), or at a branch.
2
Claims run through the Member Contact Center and the branches; there is no separate estate or deceased-member department.
3
Ask what the credit union needs for each of the member's sub-accounts. American Eagle records ownership and beneficiary designation per account, so checking, savings, money market and certificate can differ.
4
To stop a check drawn before the date of death, tell the credit union you claim an interest in the account and place a stop payment.
5
Complete any claim paperwork American Eagle provides, and submit everything in person at a branch or by mail to American Eagle Financial Credit Union, P.O. Box 280128, East Hartford, CT 06128-0128.
6
If any of the member's American Eagle loans carried Credit Life and Disability coverage, file that claim with TruStage, not the credit union: online at lendingclaim.trustage.com, at 800.621.6323, or by fax to 855.726.2513.

Required Documents

  • Certified copy of the death certificateIssued by the Connecticut Department of Public Health or the state of death.
  • Government-issued photo ID for the person making the claim
  • Letters Testamentary or Letters of Administration from the Connecticut Probate Court, if probate is required
  • Probate Court decree issued on Connecticut form PC-212, for a small estate settled on the Affidavit in Lieu of Probate of Will/Administration
  • Trust agreement or Certificate of Trust, plus trustee ID, if a successor trustee is claiming a trust account

Forms American Eagle FCU issues1

IRA distribution paperwork

Completed by the named IRA beneficiary. Sent by the institution on request.1

What happens to each kind of account6

Joint account with survivorship

The disclosure states that if one owner dies, the money then belongs only to the survivor and not to the estate of the deceased person. The deceased member is removed from the account.2

Payable-on-death account

On a payable-on-death or revocable trust account, beneficiaries take only after all persons who created the account have died, and only if the beneficiary is then living. They take in equal shares, without right of survivorship, on presentation of a certified death certificate and photo ID.1

Trust account

The successor trustee provides the trust agreement or Certificate of Trust plus the certified death certificate. American Eagle opens fiduciary accounts but does not act as trustee or monitor the trust's terms.1

Account in one name

An individually owned account with no payable-on-death beneficiary needs Letters Testamentary or Letters of Administration from the Connecticut Probate Court district in which the member resided.1

IRA

The named IRA beneficiary completes the credit union's IRA distribution paperwork under the IRA agreement. A payable-on-death designation does not apply.1

Certificate of deposit

The Truth in Savings disclosure records that in certain circumstances, such as the death of an owner, the law permits, and in some cases requires, waiver of the early withdrawal penalty. Ask about the waiver.3

Accounts handled elsewhere1

TruStage

Credit Life and Disability claims on American Eagle loans4

Phone: 1-800-621-6323

Fax: 1-855-726-2513

What American Eagle FCU's agreement and guidance say5

Telling the institution

The "DEATH OR INCOMPETENCE" clause requires you to notify American Eagle promptly if any person with a right to withdraw funds dies. The credit union may continue to honor the member's checks, items and instructions until it knows of the death and has had a reasonable opportunity to act on it.2

Payments after the death

American Eagle may pay or certify checks drawn on or before the date of death for up to ten days after the death, unless someone claiming an interest in the account orders a stop payment.2

Disputes between claimants

Under the "RESOLVING ACCOUNT DISPUTES" clause, American Eagle may place an administrative hold on the funds, refusing payment or withdrawal, when the account becomes subject to an adverse claim, a claim by survivors or beneficiaries, or a claim arising by operation of law.2

It may hold the funds until the dispute is resolved or a legal proceeding determines its merits.2

Membership

Spouses of persons who died while within the credit union's field of membership are an eligible category, so a surviving spouse who is not a member can join in their own right and keep a payable-on-death or survivorship balance at American Eagle.1

Accounts from a merged institution

Former Wellness Federal Credit Union members follow the same procedures. Wellness accounts were converted onto American Eagle systems by the end of 2024.1

Not in American Eagle FCU's published guidance1

  • How long a claim takes

Sources4

Download instructions for the whole estate

American Eagle FCU's Member Contact Center can be reached by phone at 1-800-842-0145 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from American Eagle FCU primary sources (19 pages reviewed). How we research.

American Eagle FCU death claims support

Member Contact Center

TruStage Credit Life and Disability claims (loan balances)

Hours

Monday-Friday 8:30 AM-5:00 PM; Saturday 8:30 AM-12:30 PM

Mailing address

American Eagle Financial Credit Union, P.O. Box 280128, East Hartford, CT 06128-0128
Verified Sep 2026

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