What to do when a Amerant account holder dies
Contact Amerant's Wealth Management - Trust Services — 10-step process, 7 required documents, and pod and surviving-joint-owner claims typically release once the certified death certificate, claimant id, and any documents amerant requests are delivered. estate-payable accounts wait on the florida probate track -- summary administration is materially faster than formal administration. amerant may hold the funds until it identifies the successor and is satisfied it faces no estate-, gift-, or similar-tax liability, so the release is not automatic on presentation of the death certificate.
Customer Care Center
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
Wealth Management - Trust Services
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts)
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
After an account holder at Amerant dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Amerant's Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) at (305) 629-1200 with the proper legal authority documents.
The claim process can be initiated by phone at (305) 629-1200 or by sending documentation to questions@amerantbank.com. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.
Death claim process
The death claim process at Amerant works as follows:
Filing a claim
- POD account: when the owner or last co-owner dies, Amerant may pay the funds to the then-surviving POD beneficiaries, in equal shares unless the owner instructed otherwise in writing, subject to the bank's right to charge the account for anything a deceased owner, co-owner, or POD beneficiary owes it. The claimant agrees to indemnify and hold the bank harmless for the distribution. A minor beneficiary is paid through the minor's legal guardians, and Amerant may ask for the birth certificate and proof of custodianship.
- Joint account with right of survivorship: the surviving co-owner takes the balance, subject to the bank's right to charge the account for what the deceased co-owner owes it.
- Tenants in common: on receipt of notice of death, the decedent's equal share is set aside for the estate, and the survivors remain tenants in common as to the rest.
- Individual account with no POD and no survivor, or a POD account where no beneficiary survived: the deposit belongs to the estate of the last surviving owner and is released against Letters of Administration or a Florida small-estate document.
- Trust-titled account: the successor trustee produces the trust agreement or certification of trust and photo ID; no probate paperwork is needed for that account.
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for the surviving beneficiary, joint owner, personal representative, or successor trustee
- Written notice of death to the bank (required by deposit agreement Section I.11.k)
- Certified Letters of Administration, or a Florida order of summary administration / disposition without administration, for estate-payable accounts
- Trust agreement or certification of trust plus successor-trustee ID (trust-titled accounts)
- Birth certificate and proof of guardianship (where a POD beneficiary is a minor)
- Estate taxpayer identification number (if funds are moving into an estate account)
What to know at this institution
Amerant publishes no dedicated online estate-claims portal; the Customer Care Center, a banking center, and the Wealth Management trust team are the claim channels. Every substantive rule above -- prompt written notice, the post-notice hold, the post-death benefit-deposit reversal, equal shares among surviving POD beneficiaries absent written instructions, the bank's right of setoff, and the claimant's indemnification -- is from Amerant's "Understanding Your Deposit Account" agreement, Version 09/01/2025 (effective September 1, 2025).
Prepare your letter of instruction to Amerant
Amerant accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Amerant's verified claims department, with the documents it requires enclosed.
Build your letter of instructionOpening an account for the estate itself
Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.
How to open an estate account at Amerant →How long the process takes at Amerant: POD and surviving-joint-owner claims typically release once the certified death certificate, claimant ID, and any documents Amerant requests are delivered. Estate-payable accounts wait on the Florida probate track -- summary administration is materially faster than formal administration. Amerant may hold the funds until it identifies the successor and is satisfied it faces no estate-, gift-, or similar-tax liability, so the release is not automatic on presentation of the death certificate. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Amerant requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the surviving beneficiary, joint owner, personal representative, or successor trustee, and Written notice of death to the bank (required by deposit agreement Section I.11.k), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Under Section I.11.k of Amerant's deposit agreement ("Death or Incompetence"), you must notify the bank promptly when an owner or authorized signer dies. Until Amerant receives that notice it may keep acting on the account as if everyone is alive and competent. Once notified, it may place a hold on the account and refuse to accept deposits or permit withdrawals, and it may keep holding the funds until it knows who the successor is and is satisfied it has no liability for estate, gift, or similar taxes. Practically: move recurring bill payments off the account before you give notice, and do not count on same-day access.
When the account owner or last co-owner dies, Amerant may pay the remaining funds to the then-surviving POD beneficiaries. It pays each surviving beneficiary an equal amount unless the owner instructed otherwise in writing -- on the signature card, in an executed letter, or another written form the bank accepts. The payout is subject to Amerant's right to charge the account for anything a deceased owner, co-owner, or beneficiary owes the bank, and the claimant agrees to indemnify and hold the bank harmless for the distribution. If no POD beneficiary survives the owner, the deposit belongs to the estate of the last surviving owner. Amerant reads "POD," "ITF," "ATF," "TOD," and "Totten Trust" account wording as the same POD designation.
Amerant's deposit agreement lets the bank debit the account and return the money to the payer for any deposit -- salary, pension, Social Security, or Supplemental Security Income -- credited after the date of death. Do not spend those payments. Notify the Social Security Administration and any pension administrator of the death promptly so the payments stop, and expect Amerant to reverse anything that already posted. The account balance you eventually receive as beneficiary or personal representative is the balance net of those reversals.
That account belongs to the estate of the last surviving owner, so Amerant needs authority from the Florida probate court plus a certified death certificate and your ID. Formal administration produces Letters of Administration for the personal representative. Florida summary administration is available where the value of the estate subject to administration in Florida (less property exempt from creditors' claims) does not exceed $150,000, or the decedent has been dead more than two years (Fla. Stat. 735.201), and it ends in an order of summary administration that directs the bank to pay. For very small estates, disposition without administration (Fla. Stat. 735.301) can work. Amerant's banking centers are all in Florida now, so this is the usual track -- though the governing rules follow the decedent's state of residence.
MidFirst Bank. Amerant completed the sale of its Texas operations and six Houston-area banking centers to MidFirst Bank on November 8, 2024, and Amerant now operates only in Florida -- 18 South Florida banking centers plus one in Tampa. A Houston-area account that carried the Amerant name before that date is a MidFirst account today, so the death certificate, the claim, and any probate paperwork go to MidFirst, not to Amerant. Amerant's deposit agreement still cites "Florida / Texas law" on payable-on-death accounts, which is a holdover from the sold franchise and not a sign of a current Texas footprint.
Amerant's Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) can be reached by phone at 1-855-263-7268 and email at questions@amerantbank.com for questions throughout the claims process.
Multiple Amerant accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) to confirm what applies.
Sources
Data sourced from Amerant primary sources (12 pages reviewed). How we research.
Customer Care Center
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
Wealth Management - Trust Services
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts)
Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134
Estate planning articles
Learn how to protect your Amerant accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Is this your situation?
Get a complete guide for your specific circumstances.
More tools for handling this estate
Calculators and checklists for executors and trustees.
How Much Does Probate Cost?
Estimate attorney fees, executor fees, court costs, and timeline for probating an estate in your state. See if the estate qualifies for simplified probate procedures.
How Much Can an Executor Charge?
Calculate how much an executor (personal representative) can charge for administering an estate. See if your state has statutory fees or uses reasonable compensation.
Who Inherits Without a Will?
Find out who inherits your estate and how much they get if you die without a will. Based on your state's intestate succession laws.
What's Fair Trustee Compensation?
Find out what's fair compensation for serving as trustee. Compare family, professional, and corporate trustee rates based on your situation.
How Much Are Estate & Inheritance Taxes?
Calculate federal estate tax, state estate tax (12 states + DC), and inheritance tax (5 states) for an estate or trust.
How Many Death Certificates Do I Need?
Calculate how many certified death certificates you need based on the assets and accounts you need to close. See state-specific ordering information.







