What to do when a Amerant account holder dies

Contact Amerant's Wealth Management - Trust Services — 10-step process, 7 required documents, and pod and surviving-joint-owner claims typically release once the certified death certificate, claimant id, and any documents amerant requests are delivered. estate-payable accounts wait on the florida probate track -- summary administration is materially faster than formal administration. amerant may hold the funds until it identifies the successor and is satisfied it faces no estate-, gift-, or similar-tax liability, so the release is not automatic on presentation of the death certificate.

Amerant

Subsidiary of Amerant Bancorp Inc.

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Customer Care Center

Mailing Address

Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134

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Wealth Management - Trust Services

Mailing Address

Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134

Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts)

Mailing Address

Amerant Bank, N.A., 220 Alhambra Circle, Coral Gables, FL 33134

Verified Jul 2026

After an account holder at Amerant dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact Amerant's Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) at (305) 629-1200 with the proper legal authority documents.

The claim process can be initiated by phone at (305) 629-1200 or by sending documentation to questions@amerantbank.com. Have the account holder's full name, account numbers, and a certified death certificate available when making initial contact.

Death claim process

The death claim process at Amerant works as follows:

Filing a claim

1
Give Amerant prompt written notice of the death. Section I.11.k of the deposit agreement ("Death or Incompetence," Version 09/01/2025) obligates you to notify the bank promptly when any owner or authorized signer dies, and it lets Amerant keep acting on the account "as if all owners, signers or other persons are alive and competent" until it receives that notice. Start with the Customer Care Center at 1-855-263-7268 (Monday-Friday 7:00 AM - 8:00 PM ET, Saturday-Sunday 8:00 AM - 5:00 PM ET) or (305) 629-1200 from outside the U.S., or bring the notice into a banking center.
2
Expect the account to be frozen once notice lands: on receiving notice of death, Amerant may place a hold on the account and refuse to accept deposits or permit withdrawals. It may hold the funds until it knows the identity of the successor and is satisfied, in its sole judgment, that it has no liability for any estate tax, gift tax, or similar tax. Move any autopay obligations off the account before that happens.
3
Stop the direct deposits. Under the same clause, a salary, pension, Social Security, or Supplemental Security Income deposit credited to the account after the date of death may be debited by Amerant and returned to the payer. Notify the Social Security Administration and any pension payer of the death so post-death payments are not spent and then clawed back.
4
Deliver a certified copy of the death certificate and your government-issued photo ID, and identify your capacity: surviving POD beneficiary, surviving joint owner, personal representative, or successor trustee. For any joint or POD account where an owner has died, Amerant reserves the right not to release funds "until all necessary legal documents and other requested information are delivered to us."
5
Take the path that matches how the account was titled:
  • POD account: when the owner or last co-owner dies, Amerant may pay the funds to the then-surviving POD beneficiaries, in equal shares unless the owner instructed otherwise in writing, subject to the bank's right to charge the account for anything a deceased owner, co-owner, or POD beneficiary owes it. The claimant agrees to indemnify and hold the bank harmless for the distribution. A minor beneficiary is paid through the minor's legal guardians, and Amerant may ask for the birth certificate and proof of custodianship.
  • Joint account with right of survivorship: the surviving co-owner takes the balance, subject to the bank's right to charge the account for what the deceased co-owner owes it.
  • Tenants in common: on receipt of notice of death, the decedent's equal share is set aside for the estate, and the survivors remain tenants in common as to the rest.
  • Individual account with no POD and no survivor, or a POD account where no beneficiary survived: the deposit belongs to the estate of the last surviving owner and is released against Letters of Administration or a Florida small-estate document.
  • Trust-titled account: the successor trustee produces the trust agreement or certification of trust and photo ID; no probate paperwork is needed for that account.
6
For an estate-payable account, open the Florida path that fits the estate. Formal administration produces Letters of Administration for the personal representative. Florida summary administration is available where the value of the estate subject to administration in Florida (less property exempt from creditors' claims) does not exceed $150,000, or the decedent has been dead more than two years (Fla. Stat. 735.201); it ends in an order of summary administration directing the bank to pay. Disposition without administration (Fla. Stat. 735.301) can reach a small account where the only assets are exempt property plus non-exempt personal property worth less than the funeral bill and last-illness medical expenses.
7
Give Amerant the court paper it needs -- certified Letters of Administration, the order of summary administration, or the disposition-without-administration order -- along with the estate's taxpayer identification number if the funds are moving to an estate account.
8
For an account Amerant's wealth management division administers as trustee, work the claim through the trust team at 1-866-649-8846 / (305) 441-5555 or trust@amerantbank.com (Monday-Friday 9:00 AM - 5:00 PM ET), not the retail Customer Care Center.
9
If the account is a legacy Houston-area Amerant account, it is not Amerant's anymore. Amerant sold its Texas operations and six Houston branches to MidFirst Bank on November 8, 2024, so the death claim on that account goes to MidFirst.
10
Reimburse and indemnify as the agreement requires: you agree to reimburse Amerant for any tax it must pay because it released the funds to you, and POD claimants indemnify the bank for the distribution.

Required Documents

  • Certified copy of the death certificate
  • Government-issued photo ID for the surviving beneficiary, joint owner, personal representative, or successor trustee
  • Written notice of death to the bank (required by deposit agreement Section I.11.k)
  • Certified Letters of Administration, or a Florida order of summary administration / disposition without administration, for estate-payable accounts
  • Trust agreement or certification of trust plus successor-trustee ID (trust-titled accounts)
  • Birth certificate and proof of guardianship (where a POD beneficiary is a minor)
  • Estate taxpayer identification number (if funds are moving into an estate account)

What to know at this institution

Amerant publishes no dedicated online estate-claims portal; the Customer Care Center, a banking center, and the Wealth Management trust team are the claim channels. Every substantive rule above -- prompt written notice, the post-notice hold, the post-death benefit-deposit reversal, equal shares among surviving POD beneficiaries absent written instructions, the bank's right of setoff, and the claimant's indemnification -- is from Amerant's "Understanding Your Deposit Account" agreement, Version 09/01/2025 (effective September 1, 2025).

Download instructions for the whole estate

Prepare your letter of instruction to Amerant

Amerant accepts a claimant-drafted letter of instruction. We draft it for you — addressed to Amerant's verified claims department, with the documents it requires enclosed.

Build your letter of instruction

Opening an account for the estate itself

Checks made out to the estate deposit into an account titled to the estate, opened by the appointed executor or administrator under the estate's EIN.

How to open an estate account at Amerant

How long the process takes at Amerant: POD and surviving-joint-owner claims typically release once the certified death certificate, claimant ID, and any documents Amerant requests are delivered. Estate-payable accounts wait on the Florida probate track -- summary administration is materially faster than formal administration. Amerant may hold the funds until it identifies the successor and is satisfied it faces no estate-, gift-, or similar-tax liability, so the release is not automatic on presentation of the death certificate. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Amerant requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for the surviving beneficiary, joint owner, personal representative, or successor trustee, and Written notice of death to the bank (required by deposit agreement Section I.11.k), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.


Frequently asked questions

Under Section I.11.k of Amerant's deposit agreement ("Death or Incompetence"), you must notify the bank promptly when an owner or authorized signer dies. Until Amerant receives that notice it may keep acting on the account as if everyone is alive and competent. Once notified, it may place a hold on the account and refuse to accept deposits or permit withdrawals, and it may keep holding the funds until it knows who the successor is and is satisfied it has no liability for estate, gift, or similar taxes. Practically: move recurring bill payments off the account before you give notice, and do not count on same-day access.

When the account owner or last co-owner dies, Amerant may pay the remaining funds to the then-surviving POD beneficiaries. It pays each surviving beneficiary an equal amount unless the owner instructed otherwise in writing -- on the signature card, in an executed letter, or another written form the bank accepts. The payout is subject to Amerant's right to charge the account for anything a deceased owner, co-owner, or beneficiary owes the bank, and the claimant agrees to indemnify and hold the bank harmless for the distribution. If no POD beneficiary survives the owner, the deposit belongs to the estate of the last surviving owner. Amerant reads "POD," "ITF," "ATF," "TOD," and "Totten Trust" account wording as the same POD designation.

Amerant's deposit agreement lets the bank debit the account and return the money to the payer for any deposit -- salary, pension, Social Security, or Supplemental Security Income -- credited after the date of death. Do not spend those payments. Notify the Social Security Administration and any pension administrator of the death promptly so the payments stop, and expect Amerant to reverse anything that already posted. The account balance you eventually receive as beneficiary or personal representative is the balance net of those reversals.

That account belongs to the estate of the last surviving owner, so Amerant needs authority from the Florida probate court plus a certified death certificate and your ID. Formal administration produces Letters of Administration for the personal representative. Florida summary administration is available where the value of the estate subject to administration in Florida (less property exempt from creditors' claims) does not exceed $150,000, or the decedent has been dead more than two years (Fla. Stat. 735.201), and it ends in an order of summary administration that directs the bank to pay. For very small estates, disposition without administration (Fla. Stat. 735.301) can work. Amerant's banking centers are all in Florida now, so this is the usual track -- though the governing rules follow the decedent's state of residence.

MidFirst Bank. Amerant completed the sale of its Texas operations and six Houston-area banking centers to MidFirst Bank on November 8, 2024, and Amerant now operates only in Florida -- 18 South Florida banking centers plus one in Tampa. A Houston-area account that carried the Amerant name before that date is a MidFirst account today, so the death certificate, the claim, and any probate paperwork go to MidFirst, not to Amerant. Amerant's deposit agreement still cites "Florida / Texas law" on payable-on-death accounts, which is a holdover from the sold franchise and not a sign of a current Texas footprint.

Amerant's Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) can be reached by phone at 1-855-263-7268 and email at questions@amerantbank.com for questions throughout the claims process.

Multiple Amerant accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Customer Care Center (deposit accounts); Wealth Management Trust Services (trust-administered accounts) to confirm what applies.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Amerant primary sources (12 pages reviewed). How we research.

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