What to do when a Ally Bank account holder dies
Contact Ally Bank's Trust Support — 4-step process, 10 required documents, and 7 business days for initial review after document submission
Ally Bank Customer Care
Phone1-877-247-2559
Mailing Address
Ally Bank, PO Box 951, Horsham, PA 19044
Ally Invest
International (Banking)
International (Invest)
WebsiteLearn more→
Deposit Operations
Phone1-877-247-2559
Fax1-866-699-2969
Mailing Address
Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044
Ally Invest
WebsiteNotify online→
Verified Apr 2026
What happens to Ally Bank accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Ally Bank's Trust Support (1-877-247-2559) to claim the funds.
Death claims at Ally Bank can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.
Death claim process
Here is the step-by-step death claim process at Ally Bank:
Filing a claim
1
Contact Ally at 1-877-247-2559 (available 24/7) or gather documents based on account type
2
Choose the appropriate settlement path:
- Accounts with POD beneficiary: provide death certificate and beneficiary ID
- Joint accounts: provide death certificate and indicate settlement preference
- Accounts without beneficiary: obtain probate documents or small estate affidavit
- Trust accounts: provide trust documentation, successor trustee ID, and Trust/Trustee Maintenance Request form
- IRA accounts: provide death certificate, beneficiary ID, and applicable IRA distribution forms
3
Submit documents through one of these methods:
- Secure messaging (for existing Ally account holders)
- Secure upload link (non-account holders call to request)
- Mail to Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044
- Fax to 866-699-2969
4
Ally will contact you within 7 business days if additional documentation is needed
Required Documents
- Death certificate (copy)
- Valid government-issued ID for beneficiary, executor, or successor trustee (copy)
- Account information for the deceased
- For accounts without beneficiary: probate documents or small estate affidavit (state-specific)
- For accounts without beneficiary: Estate Account Application
- For trust accounts: trust documentation (title/grantor/trustees pages, successor trustee provisions, signature/notary pages, amendments)
- For trust accounts: Trust/Trustee Maintenance Request form
- For IRA accounts: IRA-specific transfer or inherited IRA application forms
- For IRA accounts: IRA Request for Distribution form (if RMD applies)
- Written or verbal instructions on distribution preference
Expedited mailing address: Ally Bank Deposit Operations, 1100 Virginia Drive, Suite 150, Fort Washington, PA 19034-3276. Non-account holders can call to request a secure document upload link. Distribution options include opening a new Ally account, transferring to an existing account, or requesting a check. For non-bank accounts (Ally Invest, Ally Auto), phone contact is required.
How long the process takes at Ally Bank: 7 business days for initial review after document submission. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.
Ally Bank requires several documents to process a claim, including Death certificate (copy), Valid government-issued ID for beneficiary, executor, or successor trustee (copy), and Account information for the deceased, and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Primary beneficiaries receive account funds upon your death. Contingent beneficiaries only receive funds if all primary beneficiaries are deceased at the time of your death. For IRA accounts, you must designate a primary beneficiary before adding a contingent, and the total is limited to 6 beneficiaries. For bank deposit accounts (checking, savings, CD, money market), there are no primary or contingent designations -- beneficiaries share equally.
Ally Bank requires a Certification of Trust (also called a Trust Abstract or Affidavit of Trust). If you do not have a Certification of Trust, you must provide pages from the trust agreement that describe the trust (including formal names of the Trust, Grantors, and Trustees), trustee powers, incapacity or death of a trustee provisions, signature and notary pages, and any amendments. For testamentary trusts, relevant pages of the Will identifying the testator are also required.
Contact Ally at 1-877-247-2559 (available 24/7) to begin the estate settlement process. The required documents depend on the account type: accounts with a POD beneficiary require a death certificate and beneficiary ID; joint accounts require a death certificate; trust accounts require trust documentation and successor trustee ID; accounts without a beneficiary require probate documents or a small estate affidavit. Submit documents via secure message (existing account holders), a secure upload link (call to request), mail to PO Box 951, Horsham, PA 19044, or fax to 866-699-2969. Ally will respond within 7 business days.
When converting an existing account to a trust account, any person or entity currently designated as a Payable on Death (POD) payee or In Trust For (ITF) beneficiary on the account will be removed. The trust agreement itself governs the distribution of assets within the trust, replacing the previous POD designations.
Ally Bank's Deposit Operations can be reached by phone at 1-877-247-2559 and fax at 1-866-699-2969 for questions throughout the claims process.
When the deceased had multiple Ally Bank accounts, some may need separate claims while others can be handled together. The Trust Support can clarify what's needed for each account type.
Ally Bank Customer Care
Phone1-877-247-2559
Mailing Address
Ally Bank, PO Box 951, Horsham, PA 19044
Ally Invest
International (Banking)
International (Invest)
WebsiteLearn more→
Deposit Operations
Phone1-877-247-2559
Fax1-866-699-2969
Mailing Address
Ally Bank Deposit Operations, PO Box 951, Horsham, PA 19044
Ally Invest
WebsiteNotify online→
Verified Apr 2026
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