What to do when an Aidvantage account holder dies
Report the death to Aidvantage Borrower Services at 1-800-722-1300
Notifying Aidvantage of a death is not a claim for money. It is the step that stops the account and starts whatever the loan's terms provide at the borrower's death, from a discharge of the balance to a claim the estate settles. Aidvantage Borrower Services (1-800-722-1300) handles it.
The claim process begins with a phone call to 1-800-722-1300. Have the account holder's full name, account numbers, and the death certificate available when making initial contact.
Death claim process
Follow these steps to file a death claim with Aidvantage:
Filing a claim
- Fax to 866-266-0178 (international 001-570-706-8563)
- Mail to Aidvantage - Federal Student Aid Loan Servicing, P.O. Box 300001, Greenville, TX 75403-3001, the general correspondence address, not the Portland, OR payments box
- Upload through the borrower's account inbox at myaccount.aidvantage.studentaid.gov if the family has login access
Required Documents
- Death certificateAidvantage's page says "Proof of death is required."
- The student's death certificate, for a PLUS loan discharged on the death of the student, not the borrower
- The borrower's name and 10-digit Aidvantage account number or Social Security numberSo the document is matched to the correct loan.
- A short cover letter identifying the borrower, from the survivor or personal representative
Claims Contact
Website: Online portal →
What happens to each kind of account1
- Loan
Aidvantage's page says "Federal student loans may be discharged due to the death of the borrower or the student for whom a PLUS loan was obtained. Proof of death is required."1
Not in Aidvantage's published guidance3
- A claim form
- How long a claim takes
- Payments after the death
Aidvantage Borrower Services can be reached by phone at 1-800-722-1300 and fax at 1-866-266-0178 for questions throughout the claims process.
Sources
- aidvantage.studentaid.gov
- ecfr.gov
- fsapartners.ed.gov
- images.aidvantage.studentaid.gov
- myaccount.aidvantage.studentaid.gov
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Data sourced from Aidvantage primary sources (14 pages reviewed). How we research.
Aidvantage death claims support
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