What to do when a Affinity Plus account holder dies

Processing timelines at Affinity Plus: Joint accounts transfer immediately upon notification. POD beneficiaries typically receive funds after submitting required documentation. Accounts requiring probate depend on Minnesota probate court timelines. Mail-based processing takes longer than direct contact. Affinity Plus provides a personalized timeline based on each situation. Incomplete documentation is the most common cause of delays—submitting all required documents with the initial claim helps avoid additional processing time.

Affinity Plus requires several documents to process a claim, including Certified death certificate (with official seal, certification statement, or watermark), Government-issued photo ID of the claimant(s), and Letters Testamentary (if will exists and probate is required), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.

Affinity Plus's Deceased Member Care Team can be reached by phone at 1-800-322-7228 and fax at 651-312-6252 for questions throughout the claims process.

If the deceased held multiple Affinity Plus accounts, each may require a separate claim or have different documentation requirements. The Deceased Member Care Team can confirm which accounts require individual attention and which can be processed together.