What happens to Wendy's points when someone dies
Quality Is Our Recipe publishes no process specific to a deceased person's account; a written request goes by email to customercare@wendys.com.
Under Quality Is Our Recipe's terms, Wendy's points are forfeited when the account holder dies.
Quality Is Our Recipe publishes no process specific to a deceased person's account; a written request goes by email to customercare@wendys.com. Wendy's Customer Care answers at 1-888-624-8140.
What to do
What Quality Is Our Recipe, LLC's terms say at death
- Section 4.5
“Points and Rewards are purely promotional offers, do not constitute property of any Member, are non-transferable, have no cash value, and cannot be redeemed for cash or gift cards.”1
What Quality Is Our Recipe, LLC says happens5
- Transfer at death
A Wendy's Rewards account is personal and cannot be sold, transferred or assigned.1
- Who owns the asset
Points and Rewards do not constitute property of any member, are non-transferable and have no cash value.1
- Closing the account
A member can cancel the membership at any time by calling Customer Care. On cancellation, any unused points and Rewards are forfeited and cannot be redeemed.1
When an account is terminated by either Wendy's or the member, all previously earned points and unused Rewards automatically terminate and become null and void.1
- Inactive accounts and expiry
Points expire 365 days from the day they were posted.1
Wendy's may cancel an account that has been inactive for two years or more, meaning no points-earning purchase and no Reward claimed or redeemed for 24 months or more.1
- Other ways to reach the provider
Wendy's says its Customer Care team can be reached by chat, email or phone.2
Not in Wendy's's published guidance5
- A process for a deceased account holder
- How long a request takes
- A complete list of the documents to send
- A mailing address for a written request
- An estates portal, email or fax
Sources2
- 1.Wendy's Rewards Terms and Conditions, Effective Date: 4/8/2021
- 2.Wendy's Rewards
A written request to Quality Is Our Recipe can ask it to transfer the points to a named family member and preserve the account while the estate is opened.
Nothing in the account survives the holder, and Quality Is Our Recipe allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Wendy's drafts that request from the estate's details.
Sources
Data sourced from Quality Is Our Recipe, LLC primary sources (4 pages reviewed). How we research.
Wendy's estate claims
Wendy's Customer Care
Estate requests go through general customer service.
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Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
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Digital Assets Recovery Letter
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Notice to Creditors
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