What happens to StockX balance when someone dies

“You may not use another user's account or password at any time without that user's express permission, and you may not transfer or assign your account to another person.”¹

Section 28 of the Terms states that StockX LLC holds a user's funds as custodian in pooled custodial bank accounts for the user's benefit, and keeps a ledger of the user's ownership interest.¹

Flex items are seller inventory verified and held at StockX's verification centers and authorized warehouses.²

With Store at StockX, ownership transfers to the buyer's account after verification while StockX keeps physical custody of the item in a Flex facility.³

A user may withdraw available funds at any time while the account is in good standing and not subject to a hold; funds go to the registered bank account through StockX's payout processor.¹

On termination, any remaining balance, less amounts owed, may be transferred to the registered bank account once authentication requirements are fulfilled, subject to any legally required holds.¹

Seller payouts run as one lump sum each evening: each cycle closes at approximately 6:30 PM ET and payouts are issued at approximately 7:00 PM ET.⁴

If a StockX Balance shows no activity for the period set by unclaimed property law, StockX emails the user with the option to keep the account open; with no response, it closes the balance and remits the funds under unclaimed property law.¹

StockX Credit expires 12 months from the date it was applied to the account, and expired credit cannot be reissued.⁵

Seller Vacation Mode pauses active Asks until it is turned off. It does not cancel sales already in progress and does not affect items listed in Flex.⁶

An Ask can be cancelled at any point before it matches with a buyer's Offer; once matched, the seller is committed to completing the sale.⁷

An active Offer can be cancelled any time before it matches a seller's Ask; once matched, the buyer is committed to the purchase.⁸

On the Verified Marketplace, a matched sale left unshipped is cancelled and may bring a $15 penalty fee, deducted from seller payouts or charged to the card on file, and account restrictions or suspension.⁹

On the Listings and Live Marketplace, an order not shipped within 30 days of the sale is cancelled automatically and the buyer refunded, with a $15 penalty fee to the seller.⁹

Flex storage in the US is free for 0 to 30 days, then $1 per month to 90 days, $2 per month to 180 days and $3 per month after that, with a $5 per item return fee.²

Store at StockX items are shipped to the address on file through Request Return in StockX Pro, with a deferred buyer fee, a shipping fee and applicable sales tax charged on delivery.³

An Access/Portability request through the StockX Trust Center shares a copy of the personal data StockX holds electronically by a secure method.¹⁰

A Deletion/Erasure request through the Trust Center can take up to 30 days and is irrevocable, and StockX asks that none be submitted while a transaction is open.¹⁰

StockX retains some account information after deletion "for legal and security reasons, including transaction records required for tax purposes and potential legal disputes."¹¹

Customer Service can remove the stored billing and shipping address and any cards on file through the "Delete Billing" option.¹¹

The Terms make the account holder responsible for all actions taken through the account and prohibit use of another user's account or password without that user's express permission.¹

StockX aims to answer live channels as soon as it can, and an email gets a response within 24 hours.¹²