What happens to StockX balance when the owner dies

No. The Terms state that "you may not transfer or assign your account to another person," and grant only a personal, non-transferable, revocable licence to use the services. The account itself cannot be inherited. That is separate from the value attached to it: the StockX Balance is the account holder's money, which the Terms say StockX holds as custodian for the user's benefit, so the estate can ask about releasing it even though the account cannot pass to anyone.

By asking StockX, not by logging in. Section 28 of the Terms provides that StockX holds a user's funds "as custodian in one or more pooled custodial bank accounts for your benefit" with a ledger of the user's ownership interest, that available funds are withdrawable while the account is in good standing, and that on termination any remaining balance less amounts owed "may be transferred to your registered bank account once authentication requirements are fulfilled." There is no published procedure for an estate to invoke that, so the request goes to Customer Service with a death certificate and proof of your authority, and StockX decides how to handle it. Do not use the deceased person's credentials: the Terms prohibit using another person's account or password and make the account holder responsible for everything done under the account.

A sale already matched continues. On the Verified Marketplace a payout becomes eligible once the item passes verification, and StockX runs one payout cycle daily, closing at approximately 6:30 PM ET with payouts issued around 7:00 PM ET. Open Asks and Offers are the urgent part. StockX states an Ask can be cancelled "at any point before it matches with a buyer's Offer" and an Offer "any time before it matches a seller's Ask," and that once either matches the account is committed. An Ask that matches when nobody can ship exposes the estate to a $15 penalty fee, which StockX says may be deducted from seller payouts or charged to the card on file, plus account restriction or suspension. StockX also publishes a Seller Vacation Mode that pauses active Asks, though it does not cancel sales already in progress and does not affect Flex items.

They remain the estate's property, and they need attention. Under the Flex programme sellers ship items to StockX verification centres and authorized warehouses where they are "verified and securely held in inventory" until they sell; StockX publishes US storage fees of free for the first 30 days, $1 per month from 31 to 90 days and $2 per month beyond 90 days, plus a $5 per item return fee. Under Store at StockX, a buyer takes ownership after verification while StockX retains physical custody in a Flex facility, and StockX publishes a Request Return route in StockX Pro to have stored items shipped to the address on file, with a deferred buyer fee, shipping fee and any applicable sales tax charged on return. Ask Customer Service what it requires to authorise a return when the account holder has died, and ask for the fees to be paused while that is sorted out.

StockX states that StockX Credit "cannot be exchanged for cash," that it is nontransferable, and that it expires twelve months from the date it was applied to the account, after which it cannot be reissued. Credit is a different thing from the StockX Balance, which holds seller proceeds and is withdrawable to a registered bank account. An estate can ask about the Credit, but should not count on recovering it, and should deal with the Balance and any items in StockX custody first.

Last, not first. After the StockX Balance has been released, any items in StockX custody returned or relisted, and open Asks and Offers cancelled, submit a Deletion/Erasure request through the StockX Trust Center at stockx.com/data-access-request. StockX states these requests are completed within 30 days, and Customer Service can separately remove stored billing and shipping addresses and cards on file. Deletion is irreversible, and StockX says some account information is retained afterwards for legal and security reasons, including transaction records required for tax purposes. Request the account's data through the Access/Portability route before deleting anything.